This request provides authorized IT OU Admins with access to tools used by Technology Services to assist in completing customer requests.
A new initiative has been implemented in an effort to provide access to the Technology Services Help Desk Tools to additional IT Personnel in order to enable more support teams to better complete their own requests.
Currently, only the Technology Services Help Desk, internal service managers, and a select group of Distributed IT Professionals have access to the following tools utilized by the Help Desk.
As not all of these tools have dedicated support teams for maintenance/repair, participating members must agree to several guidelines prior to receiving access. The full list of requirements can be accessed via the webtools form below. Here are some of the requirements.
IT Pros must request access via the webtools form: http://go.illinois.edu/techservicestools. This generates an email to firstname.lastname@example.org and a ticket is created in the Technology Services Help Desk.