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Skype for Business, How to perform a consultative transfer

This page describes how to perform a consultative/announced transfer in Skype for Business

  • While in a call with the person to be transferred (incoming caller), use the main Skype for Business window (not the call window) to start a new call with the person to receive the transfer. This will automatically put the incoming caller on hold.
  • While consulting with the person to receive the transfer, use the Call Controls button Call Controls icon. and select Transfer.
  • The Transfer Call window will automatically list other ongoing conversations. Select the appropriate caller, and click Transfer.
  • Once the transfer is completed, both call windows should close.

Keywords:Lync, consultative, consultation, announced, announcement, attended   Doc ID:67443
Owner:Lync M.Group:University of Illinois Technology Services
Created:2016-10-03 10:34 CDTUpdated:2020-03-16 17:16 CDT
Sites:University of Illinois Technology Services
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