This article describes the process Contact Center agents should use to perform supervised or announced transfers of callers to Skype for Business users or outside numbers.
1. After you have answered the call, place the caller on hold using TouchPoint.
a. To place the call on hold in TouchPoint:
i. In the TouchPoint bar, hover over the green and white phone icon.
ii. Click the Hold button in TouchPoint.
2. Click the Find button in TouchPoint. This button appears as a magnifying glass.