SFB Contact Center, Account Requests for New Agents or Supervisors

This article describes the process current Contact Center supervisors should use to have additional agents or supervisors added to their Contact Center queue(s).


In order to have an agent or supervisor added to your Contact Center queue(s), the agent/supervisor MUST have a Skype for Business account that is Enterprise Voice enabled (i.e. The new agent/supervisor must have a phone number tied to their Skype for Business account.). 


When your new agent/supervisor has a Skype for Business account with Enterprise Voice, please email the following pieces of information to contactcenter@illinois.edu: