Email, Missing Emails
Help, I'm missing email(s)! I'm forwarding my email but I'm not receiving all of it or I've sent an email to someone and they say they never received it.
The first step in tracking down a missing email(s) is to ensure that all of your mail routing is set up correctly. Please log in to the Electronic Directory Editor (EDE) and check that your mail field is correct. In most cases, it will show one of the following:
- This means your email is being delivered to your Exchange account
- This means your email is being delivered to your Google Apps @ Illinois account
- A personal email address
If you are a student and you are having issues receiving course emails (from your instructors), please check that your preferred email address in UI Self Service (under the Personal Information > Email Addresses tab at https://apps.uillinois.edu/selfservice) is correct. If it is not listed correctly, please see Enterprise, How to change a student's preferred email address.
If you still cannot find your email(s), you must submit the following information to the Help Desk (firstname.lastname@example.org or 217-244-7000). We cannot track down your emails without this information, so please provide it to the best of your ability.
- Dates/times of the emails missed (as specific as possible)
- Email address of who sent it or where it was sent to
- Subject line (if known)