I'm missing email(s)! I'm forwarding my email but I'm not receiving all of it or I've sent an email to someone and they say they never received it.
To troubleshoot missing emails, please check the following.
The first step in tracking down a missing email(s) is to ensure that all of your mail routing is set up correctly. Please log in to the Electronic Directory Editor (EDE) and check that your mail field is correct. In most cases, it will show one of the following:
Please ensure that this is set as intended. If you change this field, it will take up to 4 hours to begin properly routing mail! If you just changed it and are still having mail go to the wrong place, you need to wait 4 hours. In addition, if you have an Exchange inbox but are forwarding mail elsewhere, you will need to set up a rule in within the inbox to forward mail as well.
For more information on properly setting up forwarding, please see Email, How to set up email forwarding.
A note about forwarding: If you are forwarding your mail to a non-university address, we cannot track the email once it leaves our servers. That means that we can verify if it was successfully sent, but not that it arrived at its destination. For this reason, we recommend using your university-provided inbox rather than forwarding.
Do you have any inbox rules set up? Please check your rules and ensure that the missing mail is not being unintentionally processed through a rule/filter.
If you normally use the desktop client of Outlook, Apple Mail, your smartphone's mail app, or another email application, you should check for the missing email in the web-based version of Exchange. Log in to outlook.office365.com and look for the missing message(s). If it appears in the web app but not in your normal client, then there may be some sort of problem with your email client's connection to the server. Removing the account from your email client and re-adding it can often fix this issue.
If you are a student and you are having issues receiving course emails (from your instructors), please check that your preferred email address in UI Self Service (under the Personal Information > Email Addresses tab at https://apps.uillinois.edu/selfservice) is correct. If it is not listed correctly, please see Enterprise, How to change a student's preferred email address.
If you still cannot find your email(s), you must submit the following information to the Help Desk (email@example.com or 217-244-7000). We cannot investigate missing emails without this information, so please provide it to the best of your ability.