Blackboard Collaborate Ultra, How to Improve Session Connectivity
This article provides tips on how to improve your Blackboard Collaborate Ultra session if you experience poor connectivity
Note: The Blackboard Collaborate service will retire on June 30, 2020. This article will be unpublished at that time. The Zoom service is replacing Blackboard Collaborate. It is available starting in Spring 2020.
If you experience issues with lag or your connection drops altogether when using Blackboard Collaborate Ultra, please consult this article for tips to improve the overall experience. Following these steps may improve the performance, though a participant may not be able to control some the administrative functions in a Collaborate Ultra session.
Ensure you are connecting from a strong and reliable wifi or wired network
There are no set hardware system requirements for Collaborate Ultra. Google Chrome is recommended. In general, if the system can run Google Chrome then Ultra is supported
Since Collaborate Ultra is run inside of the web browser, it is recommended to keep the
number of web browser tabs to a minimum in order to maximize available system memory
USB connected webcams do not work as well while integrated video will provide a better overall experience
Disable webcams unless needed for instruction. Presenters and participants need not use their webcam to share video. Moderators can disable participants' webcams.
For presentations, presenters can use the File Share option over Application Sharing to improve session performance for participants with low bandwidth