College of FAA: Crashplan

FAA Mark
This article applies only to Faculty, Staff and Students of the College of Fine and Applied Arts (FAA).
For more information, please contact Technology Services Managed IT Services via:


Technology Services at FAA uses a desktop computer service called CrashPlan. This service provides customers with a way to back up some or all of the files on their university-owned workstations. CrashPlan is compatible with both Windows and macOS, and offers a web interface for retrieval of files.

Impacted Systems

  • This document pertains to computers running Windows or macOS within the College of Fine + Applied Arts (FAA).


  • If you're from Japan House, KAM, KCPA or the Department of Dance or Theatre, your department uses a backup solution called Crashplan. Please check with your department’s business manager to determine if you will need a CrashPlan license. In most cases, the account has already been provisioned for you.
  • If you would like to use this service, please talk with your department’s business manager, who can assist in provisioning your CrashPlan account. Once your account has been provisioned, CrashPlan will be made available for you to install.
  • If you are unsure if CrashPlan is provisioned for you, please check with your department’s business manager.

General Information

Mac OS

Installing CrashPlan

  • Go to Finder > Applications > Managed Software Center
  • Select the updates tab from the top of Managed Software Center window. “Checking for updates" will display
  • Select the Update button

Creating your CrashPlan Account

If you've never logged into CrashPlan before, select New Account. If you're setting up CrashPlan on a new machine, and have logged into CrashPlan elsewear, select Existing Account.

CrashPlan createCrashPlan existing


Please choose which version of Microsoft Windows you have installed. If you're not sure, go to Start / right-click on This PC, Computer, or My Computer / select Properties. Details on your Windows installation will be listed near the top.

Installing CrashPlan


  • Go to Start > Search for and open “Software Center”
  • Under Applications, find the Crashplan icon
  • Highlight Crashplan
  • Select Install

Creating your CrashPlan Account

If you've never logged into CrashPlan before, select New Account. If you're setting up CrashPlan on a new machine, and have logged into CrashPlan elsewhere, select Existing Account.

New account for Crash Plan

Using CrashPlan

To log into the CrashPlan application, use your NetID and password. CrashPlan can actively back up 5 machines total.

Crash Plan sign in

Initial Backup dialog window after login:

The initial window will display the current information about the backup for the user account on the computer.

The Change button will allow the customer to modify which files and directories are being backed up.


CrashPlan Settings:

The Backup tab allows the customer to control when and how their files are backed up.

The default Backup Will Run setting is Always. This will provide continuous coverage for files that are created, deleted, or modified.

By default, crash plan only backs up a few folders. The default selects only your user folder. This includes your Box Sync folder, adding unnecessary redundancy. We strongly recommend that you uncheck this folder to reduce backup size and time needed to create the initial backup.

The customer can also enable multiple Backup sets to back up different files at different times.


Restoring from CrashPlan Backup:

This window displays folders and files, along with the date of when they were last backed up.

The links along the bottom will allow the customer to restore files with a variety of options. For more help with restoring files, please contact the Technology Services at FAA Help Desk.


CrashPlan application requirements

CrashPlan is supported on university-owned hardware running Windows 7 or later, or Mac OSX 10.9 or later. This covers the vast majority of hardware in the College of Fine and Applied Arts.


Keywords:crash plan, backup, backup software   Doc ID:78046
Owner:FAA-IT W.Group:University of Illinois Technology Services
Created:2017-11-07 09:19 CSTUpdated:2020-09-16 11:46 CST
Sites:University of Illinois Technology Services
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