Endpoint Services, SCCM, Useful SCCM logs for troubleshooting

What are the relevant log files?

Systems

System Center Configuration Manager (SCCM) Current Branch

Affected Customers

University of Illinois IT Pros leveraging Technology Services Endpoint Service SCCM Current Branch

General Information

Use Support Center for client troubleshooting, real-time log viewing, or capturing the state of a Configuration Manager client computer for later analysis.  This application is available in SCCM as 'SCCM Support Center - Latest'.

Microsoft's documentation at https://docs.microsoft.com/en-us/sccm/core/plan-design/hierarchy/log-files has useful information on relevant log files including the following information originally from https://www.ronnipedersen.com/2014/08/12/sccm-2012-r2-smsts-log-located/:

  • Task Sequences
    smsts.log is the log for troubleshooting task sequence issues, and Endpoint Services will ask for the log if a ticket is submitted. The location of the log depends on where the task sequence fails:
    • Windows PE
      (Before the hard disk is formatted) x:\windows\temp\smstslog\smsts.log
    • Windows PE
      (After the hard disk is formatted) x:\smstslog\smsts.log and copied to c:\_SMSTaskSequence\Logs\Smstslog\smsts.log
    • Windows Operating System
      (Before the SCCM client is installed) c:\_SMSTaskSequence\Logs\Smstslog\smsts.log
    • Windows Operating System
      (After the SCCM client is installed) c:\windows\ccm\logs\Smstslog\smsts.log
    • Windows Operating System
      (When the Task Sequence is complete) c:\windows\ccm\logs\smsts.log
  • Application Deployment
    • AppDiscovery.log in c:\windows\ccm\logs\AppDiscovery.log checks to see whether applications that should be installed on the system are installed
    • AppEnforce.log in c:\windows\ccm\logs\AppEnforce.log documents the deployment action once it has been initiated
    • AppIntentEval.log in c:\windows\ccm\logs\AppIntentEval.log works with the above logs to determine the behavior of a deployment

Troubleshooting and logs for each section (device collection, user collection, group policy, software packaging, imaging, etc.)

Log file locations depend on the SCCM component generating the log, therefore Microsoft recommends searching for the name of the log file rather than directing IT Pros to a particular directory to find the logs.

The log files can be opened with CMTrace, a log file analysis tool you can download from Microsoft which will help you find potential errors and look up obscure error codes.

Additional sources for more information

Contact the EPS team



Keywords:sccm logs diagnostics troubleshooting EPS SCCM TechS-EPS-SCCM "Support Center" cmtrace MECM   Doc ID:78300
Owner:EPS Distribution List .Group:University of Illinois Technology Services
Created:2017-11-16 15:34 CDTUpdated:2020-02-11 15:38 CDT
Sites:University of Illinois Technology Services
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