2FA, Requesting and Using a Temporary Passcode
If you have lost, forgot, or can not access your 2FA device, you can request a temporary passcode. This passcode is good for 3 days and 100 uses. You can request 24 passcodes per calendar year. These can be requested if you are going to a testing center and will not have access to your 2FA device.
Should you lose, misplace, or forget your MFA device and can not authenticate, you have a couple of options.
You need to request a passcode in advance (i.e. you currently have your device)
- Visit the NetID Center.
- Select Temporary passcode at the bottom of the page.
- Click "Yes, I have my device".
- Authenticate like normal using the device.
- Your passcode will then be displayed along with the expiration date.
You do not have your device and need a passcode now
- Visit the NetID Center.
- Select Temporary passcode at the bottom of the page.
- Click "No, I don't have my device".
- An email with a passcode will be sent to your password recovery email. The email will be from noreply@uillinois.edu and subject will be UI Verify Temporary Passcode.
If you do not have recovery options set up or cannot access your recovery options, you will need to call your University Service Desk to get a temporary passcode.
Once you receive a temporary passcode, please visit https://identity.uillinois.edu to set up your recovery email under the Recovery Settings.
For instructions on setting up recovery options, see NetID Center, Set and modify your recovery options.
How to use a temporary passcode
Duo Universal Prompt (Office 365, Outlook, Canvas, Box, Zoom, Moodle, etc.):
- Go to the application you are trying to access that requires MFA and login with your NetID and password.
- Select the Bypass code option.
- Enter the code and click Verify.
AITS Duo Prompt (Banner, HR Reporting, My UI Info, NetID Center, Direct Deposit, etc.):
- Go to the application you are trying to access that requires MFA.
- Select Temporary Passcode from the drop down
- Enter the passcode and click Enter.
Cancel Temporary Passcode:
If you no longer need to use the temporary passcode you requested, you can cancel it for security.
- Visit https://identity.uillinois.edu select Manage my 2FA under 2-Factor Authentication
- Under My Devices & Settings select the + next to Temporary Passcode and then the trash can to delete/expire the code.
See Also:
- 2FA, 2-Factor authentication topics
- Identity Management, Multi-Factor Authentication, What is MFA?
- 2FA, Installing the Duo Mobile app
- 2FA - Getting started with Duo
- 2FA, Adding a Device to Duo
- 2FA, Activate Duo Mobile for Your Device
- 2FA, How do I enroll in 2-Factor Authentication from off campus?
- 2FA, Hardware Tokens and Security Keys
- 2FA, Authentication methods & devices
- MFA, Remember Me
- 2FA, Requesting and Using a Temporary Passcode
- 2FA, How to manage your devices
- 2FA, Enroll a new phone/new phone number
- MFA, How to set default device & automatic authentication method
- 2FA - Set up non-university Email address to receive temporary passcode