2FA, Requesting a Temporary Passcode

If you have lost, forgot, or can not access your 2FA device, you can request a temporary passcode. This passcode is good for 3 days and 100 uses. You can request 24 passcodes per calendar year. These can be requested if you are going to a testing center and will not have access to your 2FA device.

Should you lose, misplace, or forget your 2FA device and can not authenticate, you have a couple of options.

You need to request a passcode in advance (i.e. you currently have your device)

  1. Visit the NetID Center.
  2. Select Temporary passcode at the bottom of the page.

    temporary passcode

  3. Click "Yes, I have my device".
  4. Authenticate like normal using the device.
  5. Your passcode will then be displayed along with the expiration date.

    Temporary Passcode

You do not have your device and need a passcode now

  1. Visit the NetID Center.
  2. Select Temporary passcode at the bottom of the page.

    temporary passcode

  3. Click "No, I don't have my device".
  4. An email with a passcode will be sent to your password recovery email. The email will be from noreply@uillinois.edu and subject will be UI Verify Temporary Passcode.

    emailed code

    If you do not have recovery options set up or cannot access your recovery options, you will need to call your University Service Desk to get a temporary passcode.

    Once you receive a temporary passcode, please visit https://identity.uillinois.edu to set up your recovery email under the Recovery Settings.

    For instructions on setting up recovery options, see NetID Center, Set and modify your recovery options.

How to use a temporary passcode

Duo Universal Prompt (Office 365, Outlook, Canvas, Box, Zoom, Moodle, etc.):

  1. Go to the application you are trying to access that requires 2FA and login with your NetID and password.
  2. Select the Bypass code option.
  3. Enter the code and click Verify.

Screenshot highlighting the bypass code option at the Duo Universal Prompt 

AITS Duo Prompt (Banner, HR Reporting, My UI Info, NetID Center, Direct Deposit, etc.):

  1. Go to the application you are trying to access that requires 2FA.
  2. Select Temporary Passcode from the drop down
  3. Enter the passcode and click Enter.

  screenshot showing temp passcode option at duo custom iframe

Cancel Temporary Passcode

If you no longer need to use the temporary passcode you requested, you can cancel it for security.

  1. Visit https://identity.uillinois.edu select Manage my 2FA under 2-Factor Authentication
  2. Under My Devices & Settings select the + next to Temporary Passcode and then the trash can to delete/expire the code.

expire code

See Also:




Keywords:2FA, 2-factor authentication, Two-factor authentication, Duo, Duo Security, Verify, UI Verify, enrollment, multi-factor, multifactor, security, AITS, temporary, passcode   Doc ID:85687
Owner:Sarah F.Group:University of Illinois Technology Services
Created:2018-09-17 14:47 CDTUpdated:2022-08-10 01:30 CDT
Sites:University of Illinois at Springfield, University of Illinois System, University of Illinois Technology Services
CleanURL:https://answers.uillinois.edu/illinois/request-temporary-passcode
Feedback:  0   0