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Canvas@Illinois , Most common questions at the start of the semester

Most common issues for students and professors each semester

Here are the most common questions and solutions for the start of the semester.


Where are my classes?

If you just added a course, it can take up to 4 hours for it to appear in your course list. The professor or TA can add you at anytime. Technology Services cannot add you.

I dropped a course and it is still there OR my old courses from last semester are still there.

Canvas, A dropped class or an old class from a previous semester still in course list – Courses can take a few hours before they disappear, old courses expire when the professor chooses.

Issue: Cannot watch lecture using the Safari browser and receive the following error: "third-party cookies are disabled."

Solution: Go to System Settings > Safari. Disable “Block All Cookies” and “Prevent Cross-Site Tracking.” If changes don't take effect, quit and restart the Safari app.

Issue: My course menu is not displaying correctly when using the Safari brower

We've recently seen some tickets about this from students who are using the Safari browser on Macs. Most often it looks like this occurs in older versions of Safari. Here are a couple suggestions: 

  • Try accessing Canvas using Chrome or Firefox on your Mac (you should be able to download those browsers if you don't already use them) and see if the problem persists
  • Check to see if your Safari and/or Mac is up to date:
  • Disable any extensions you may have in Safari to see if that helps (scroll to the "How to turn off or uninstall extensions section):


Where are my rosters for my new course?

Rosters uploads happen daily. 

How do I request a Canvas space?

Canvas, How to request a new Canvas space or Check Status of Request

What is the status of my space request?

Canvas, How to request a new Canvas space or Check Status of Request

How do I rename/change the title of my space?

Canvas@Illinois , Instructors, Rename or Change Course Title-

How do I delete a space or duplicate I created?

Canvas, Instructors, Delete a Requested Space -

My rosters are incorrect, how do I fix / add/ remove them?

Canvas, Instructors, Adding and deleting rosters from a requested space -

Where is student view?

Canvas, Previewing course content using Student View - It is in the upper right and it looks like a pair of glasses. 

Keywordshelp FAQ   Doc ID89027
OwnerCanvas C.GroupUniversity of Illinois Technology Services
Created2019-01-11 14:49:58Updated2023-08-22 08:39:10
SitesUniversity of Illinois Technology Services
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