Endpoint Services, Maintenance and Backup Windows
This article lists established Endpoint Services maintenance and backup windows.
Systems
Dell Data Protect (DDP)
Munki Mac Endpoint Management
Microsoft Endpoint Configuration Manager (MECM), formerly SCCM
Workspace ONE / AirWatch Mobile Device Management (MDM)
Windows Server Update Services (WSUS)
Affected Customers
University of Illinois IT Pros leveraging one or more of the above services.
Maintenance Windows
During part or all of the following maintenance windows, EPS services may be down or degraded.
| Service | Maintenance Window | Advance Notification to Stakeholders |
| Dell Data Protect (DDP) | Tuesday - Thursday, 7 AM - 8:30 AM | 2 Business Days |
| Munki / MunkiReport | Monday through Sunday, 7 AM – 9 AM, and during AITS Linux patching windows (generally Sunday) | 12 hours for unit provisioning; 2 business days for all other changes |
| MECM | During AITS Windows patching windows (generally Thursdays after 5 PM) | 2 Business Days |
| Workspace ONE | Tuesday - Thursday, 7 AM - 8:30 AM | 2 Business Days |
| WSUS | Tuesday - Thursday, 7 AM - 8:30 AM | 2 Business Days |
Backup Windows
Every day during the following times, access to services and service consoles may be degraded while backups are prepped and performed. Most services are minimally impacted for less than 10 minutes during the time window.
| Service | Daily Preparation and Backup |
| Dell Data Protect (DDP) | 3:00 AM - 4:00 AM |
| Munki / MunkiReport | 5:00 PM - 5:30 PM |
| MECM | 6:00 PM – 8:00 PM |
| Workspace ONE | 3:00 AM - 4:00 AM |
| WSUS | 3:00 AM - 4:00 AM |