Endpoint Services, Maintenance and Backup Windows
This article lists established Endpoint Services maintenance and backup windows.
Systems
Dell Data Protect (DDP)
Munki Mac Endpoint Management
Microsoft Endpoint Configuration Manager (MECM), formerly SCCM
Workspace ONE / AirWatch Mobile Device Management (MDM)
Windows Server Update Services (WSUS)
Affected Customers
University of Illinois IT Pros leveraging one or more of the above services.
Maintenance Windows
During part or all of the following maintenance windows, EPS services may be down or degraded.
Service
Maintenance Window
Advance Notification to Stakeholders
Dell Data Protect (DDP)
Tuesday - Thursday, 7 AM - 8:30 AM
2 Business Days
Munki / MunkiReport
Monday through Sunday, 7 AM – 9 AM, and during AITS Linux patching windows (generally Sunday)
12 hours for unit provisioning;
2 business days for all other changes
MECM
During AITS Windows patching windows (generally Thursdays after 5 PM)
2 Business Days
Workspace ONE
Tuesday - Thursday, 7 AM - 8:30 AM
2 Business Days
WSUS
Tuesday - Thursday, 7 AM - 8:30 AM
2 Business Days
Backup Windows
Every day during the following times, access to services and service consoles may be degraded while backups are prepped and performed. Most services are minimally impacted for less than 10 minutes during the time window.
Service
Daily Preparation and Backup
Dell Data Protect (DDP)
8:00 PM - 8:30 PM
Munki / MunkiReport
5:00 PM - 5:30 PM
MECM
6:15 PM – 6:45 PM
Workspace ONE
6:00 AM - 6:30 AM
WSUS
8:00 PM - 8:30 PM