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Canvas@Illinois, Support 1833 2289829

This article details the tiers of service associated with Canvas@Illinois Pilot

Instructure (the people that develop Canvas) will handle ALL initial support calls through their call center using this toll-free number:
 
Support 1-833-228-9829
 
Live Agent Support
 
In addition to voice support, the "chat" option will be available in all courses to allow support events to be handled completely through the application. This link is also available before authentication for users that are having issues with the logon process.

Instructure SLA's for service response levels associated with support delivery:

    - voice direct contact:  60 seconds
    - online chat:  120 seconds

Instructure will hand any Canvas issue that requires escalation past Tier 1 internally, and have the option to bring in the Canvas@Illinois Operations group. 


Any technical question(s) can be forwarded to consult@illinois.edu



Keywords:canvas pilot support illinois help troubleshooting trouble instructure support escalate   Doc ID:93220
Owner:Gaby V.Group:University of Illinois Technology Services
Created:2019-07-18 10:07 CDTUpdated:2022-03-09 12:43 CDT
Sites:University of Illinois Technology Services
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