Help Desk, Identity Management, Verify ID

How do I verify someone's ID when they can't come in?

When customers aren’t able to come in person to the Help Desk with a photo ID, doesn't know anyone on campus (trusted proxy) , nothing is in ISA and all hope seems lost:

This needs to be directed to a full-time staff member in the room with Banner access. The full-timer will try to verify their identity based on what they can access about their account via Banner and i-card – DOB, UIN, hire date, addresses , phone numbers, emergency contact, curriculum, etc. The full-timer will document this in the ticket as well.

Keywords:verifying, ids   Doc ID:97400
Owner:Ryan S.Group:University of Illinois Technology Services
Created:2020-01-27 14:48 CDTUpdated:2020-01-27 14:48 CDT
Sites:University of Illinois Technology Services
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