Proctorio, Support and Escalation
Where should I go for help with Proctorio?
Proctorio is an online exam and quiz tool integrated with Compass and Moodle. It is hosted and managed externally by the vendor, not Technology Services.
Setup and use information can be found here: https://ops.citl.illinois.edu/proctorio
Students can visit https://ops.citl.illinois.edu/proctorio/proctorio-tips-for-students
Instructors can visit
https://ops.citl.illinois.edu/proctorio/proctorio-tips-for-faculty
Please note, the following things are required for the use of Proctorio:
- System requirements: https://proctorio.com/support#minReqs
- The course instructor has enabled in the course and configured correctly
- Google Chrome web browser (https://chrome.google.com)
- The Proctorio extension for Chrome (https://chrome.google.com/webstore/detail/proctorio/fpmapakogndmenjcfoajifaaonnkpkei)
- A webcam
Before using Proctorio, you should restart your computer and ensure all possible programs are closed.
Technology Services has no access to Proctorio to assist students. For assistance with Proctorio (students/faculty/staff), please go to https://proctorio.com/support
There are live chat and email options available (support@proctorio.com).