1. Online tools, Best practices and FAQs
  2. 2FA, No password, 2FA device, or bank account on file
  3. Kaltura, Using Personal Capture
  4. Security, Vulnerability Scanning Program, General Information
  5. NetID Claim, How to Claim for Students
  6. NetID, Annual NetID Password Expiration
  7. Kaltura, Uploading media
  8. Security, 3rd-party SSL certificate services, guidance and usage
  9. Email, Active Directory, How to Change Preferred Name for Students
  10. UIUC AnyWare: Overview
  11. Privacy & Cybersecurity, Faculty and Staff Email Auto-forwarding Retirement FAQ
  12. U of I Box, Getting Started
  13. IT Pros, Mailing lists, tools, and regular events for campus IT professionals
  14. Technology Services Printing, Overview
  15. Help Desk, What department Help Desks are available?
  16. Office 365, Email, Exchange, Mobile Devices with Exchange
  17. Technology Services, No Change Periods
  18. Canvas, How to request a new space or check status of a request
  19. ClassTech, Campus Instructional Facility Microphone Issue Fall 2021
  20. VPN, CISCO AnyConnect, Installation Instructions Splash Page
  21. Endpoint Services, What Is Endpoint Services?
  22. WebStore, Ansys Updates for License Manager 2021 R1 affects versions 2017 to 2020 R2
  23. TeamDynamix, Technician Training Overview
  24. Cybersecurity, Emergency Incident, Contacting Security
  25. Technology Services Endpoint Services (EPS) Portal
  26. Technology Services Wi-Fi Help Portal Page - Start Here
  27. Office 365, Microsoft Teams
  28. ClassTech, Equipment List
  29. Skype for Business, General Information
  30. Remote Desktop, Enabling and using the Remote Desktop Gateway
  31. Active Directory, Group Policy, not working after MS16-072 applied
  32. 2FA - 2-Factor authentication topics [Campus login required]
  33. Technology Services, Zoom Changelog
  34. SSL Certificates, Certificate Service
  35. Canvas, Request a Space for a Registrar-Affiliated Course (Detailed)
  36. PIE, How do I use publish.illinois.edu?
  37. Zoom, Password Protect Previously Scheduled Meetings
  38. Illinois App, Troubleshooting
  39. Office 365, Gmail, Email, Exchange, Where do I log in?
  40. Privacy & Cybersecurity: Authorized Illinois Email (DMARC) Effort FAQ
  41. Shibboleth, What is it?
  42. Wireless, Finding your device's MAC address
  43. Cybersecurity, Phishing Attacks from IRS Lookalike
  44. Technology Services, Virtual Private Networking (VPN) Changelog
  45. Microsoft 365, How do I undo the "Allow my organization to manage my device" setting?
  46. Illinois App, Login problems and authentication loop
  47. Endpoint Services, WSUS, What is Windows Server Update Services?
  48. Technology Enhanced Classrooms, Building List
  49. Endpoint Security, Malwarebytes Remediation for CrowdStrike, What is Malwarebytes Remediation for CrowdStrike?
  50. Cloud, Cloud-based storage solutions for campus
  51. Endpoint Backup, CrashPlan, Escalation
  52. Endpoint Services, What is MECM?
  53. Endpoint Services, Workspace ONE, What is Workspace ONE / AirWatch?
  54. Endpoint Services, Munki, What is Multi-Tenant Munki?
  55. Email, Spam Control, Still receiving email from someone on Block List
  56. Endpoint Security, CrowdStrike, What is CrowdStrike?
  57. Cybersecurity, Reporting and responding to compromised websites, servers, services, applications, solutions, and other assets
  58. U of I Box, Logging in to Box services
  59. Zoom, License Eligibility, Why do I only have Zoom 'Basic' Access?
  60. Skype for Business, Exchange delegates automatically appear in Skype for Business but do not have delegate abilities
  61. Security, Can students have access to system logs?
  62. WebStore, SPSS warns, You do not have the correct administrator privileges
  63. Illinois Directory, Can I have two email addresses in my Illinois Directory entry?
  64. cPanel, Who can have a website on web.illinois.edu?
  65. Endpoint Services, Munki, What do I do if Multi-Tenant Munki doesn't have software I need?
  66. Zoom, How do I start or schedule a Zoom Meeting?
  67. Networking, Iris Scenarios: Port Security - Restricting Port Access to Specific MAC Addresses
  68. Technology Services Wi-Fi Help Portal-Troubleshooting
  69. Zoom, Breakout Rooms
  70. Microsoft Teams - FAQs
  71. Endpoint Security, CrowdStrike, FAQ
  72. Zoom, Students, Getting Started
  73. Identity Management, Tools, Cerebro Overview [Campus login required]
  74. U of I Box, Box Terms of Service
  75. Skype for Business, Setting Options for Skype Meetings using Outlook
  76. VPN, Frequently Asked Questions
  77. Zoom, Resource (Service) Accounts
  78. Shibboleth, Establishing Your Service in the I-Trust Federation
  79. Amazon Web Services, VPC Guide for Illinois
  80. Technology Services Wi-Fi Help Portal-Illinois Faculty, Staff and Students-IOT
  81. Microsoft 365, Licensing and Functionality, FAQ and Information
  82. Networking, Lens API Quick Start Guide
  83. U of I Box, Protecting High Risk Data with Box High Risk Data Folders [Campus login required]
  84. Technology Services Printing, User Credits and Alternate Billing
  85. Help Desk, Hola VPN, How to Remove Wi-Fi Security Blocks
  86. Identity Management, Changing your NetID
  87. Zoom, Event Hosting, Planning your event
  88. NetID Change, Merging multiple NetIDs
  89. cPanel, SSH, SCP, and SFTP access
  90. Illini-Alert, FAQ
  91. Zoom, Best Practices for Meetings
  92. Remote Access, Turning your mobile phone into a wireless hotspot for your computer
  93. Kaltura, Adding collaborators
  94. cPanel, Suggestions for Class instructors
  95. cPanel, Backup and restore of your website
  96. Skype for Business, Voicemail Messages, Greetings, and Settings
  97. Security, Cybersecurity Training and Awareness Overview
  98. Email, Moving Your Email to Another Service
  99. Zoom, FAQ
  100. NetID Center, Customer steps after receiving password token
  101. Identity Management, Types of Accounts
  102. NetID Center, How do I change my NetID Password?
  103. Lecture Capture, Equipped Rooms
  104. U of I Box, Accounts, Personal and Enterprise Account Conflict
  105. Illinois Compass 2g, i>clicker
  106. Skype for Business, Joining a meeting
  107. Office 365, FAQs for UIUC Microsoft products
  108. Microsoft 365, Licensing and Functionality
  109. Endpoint Services, MECM, Device Collection Membership Best Practices
  110. NetID Claim, Employees, UI New Hire
  111. Shibboleth, Setting up a Service Provider
  112. Shibboleth, Multi-university configuration
  113. NetID Claim, Deactivated, Returning, and Uni High students
  114. Endpoint Security, CrowdStrike, Prevention Policies
  115. Qualys, Run Scheduled Vulnerability Scans [Campus login required]
  116. Illinois Compass 2g, Course Roles
  117. U of I Box, Direct links, embedded images, and anonymous file sharing
  118. Technology Services Printing, Accounts and Balances
  119. SFB Contact Center, Changing Modes in Touchpoint
  120. Networking, Contacts Database, How do I add remove or change info in CDB?
  121. VPN, CISCO AnyConnect, About VPN Profiles
  122. Canvas, Suppressing Profile Picture for Students
  123. Endpoint Security, CrowdStrike, Management Models [Campus login required]
  124. University of Illinois, General LTI Integrations
  125. Help Desk, FAQs for Remote Campus
  126. Cell Phones, Procedures
  127. Zoom, Sign In Requirements
  128. Zoom, Updating Display Name
  129. Digital Signage, Sharing Content & Size/Dimensions
  130. Pinnacle, Information on Skype for Business (VoIP), Response Groups, Role-based Accounts, and Common-Area Phones
  131. Skype for Business, IP Phone Installation and Login
  132. LinkedIn Learning, Getting Started
  133. Kaltura, Publishing media to media space
  134. Kaltura, Known Issues
  135. Kaltura, Making a Video Public
  136. Zoom, Instructors, Best Practices
  137. Skype for Business, Conference Calls, Outside Callers Joining Meetings
  138. PIE, Combating Comment Spam
  139. Identity Management, Leaving Campus for Faculty and Staff
  140. Skype for Business, Control access to your presence information in Skype for Business
  141. Kaltura, Instructors, Video quizzing
  142. 2FA, Why You Need 2FA and FAQ
  143. Shibboleth, Authorization and Shibboleth
  144. Email, Missing Emails
  145. Office 365, Email, Creating a Resource or Group Mailbox
  146. SFB Contact Center, Accessing Call Recordings
  147. Skype for Business, Missing or duplicate contacts
  148. Kaltura, Captioning Tools
  149. 2FA, Authenticating without network access
  150. Security, Data Classification
  151. Zoom, How to protect your sessions
  152. Office 365, Email, Exchange, Outlook, Add a second account to Outlook
  153. Zoom, Using authentication options to limit access to your virtual event
  154. Lecture Capture, Manual recorders
  155. SFB Contact Center, Account Requests for New Agents or Supervisors
  156. Web Hosting, RSO Ownership Transfer Procedure
  157. Office 365, Email, Exchange accounts
  158. Digital Signage, Using duration in FWi Content Manager
  159. Digital Signage, Exporting PowerPoint to Video
  160. WebStore, Adobe Creative Cloud 2019 Software Release
  161. Endpoint Services, Munki, Manifests
  162. Endpoint Security, CrowdStrike, Exclusions
  163. Office 365, Microsoft Teams Adding Guests
  164. SLB, Server Load Balancing
  165. ICS, Lab reservations
  166. VPN, Connection issues when connecting over IPv6
  167. Canvas, About Turnitin
  168. ClassTech, Mersive Solstice Configuration for IT Pros
  169. WebStore, Microsoft 2019 Product release
  170. Tech Services Endpoint Services, MECM Certificate Audit and Reporting
  171. Endpoint Security, CrowdStrike, Roles [Campus login required]
  172. Email, Spam Control, Requesting a New End User Digest
  173. Email, Spam Control, FAQ
  174. Kaltura, Bulk upload of multiple files
  175. TeamDynamix, Tracking Tickets with the My Work Application
  176. Office 365, Email, Exchange, Viewing Another and Sharing Your or Non-person calendar via Outlook Web Access (OWA)
  177. Zoom, Instructors, Recommended Default Settings
  178. TeamDynamix, Glossary of Terms
  179. Skype for Business, Share your desktop or a program
  180. Office 365, Adding Box folders to Microsoft Teams
  181. Illinois Compass 2g, Viewing the course roster
  182. Skype for Business, Private Lines
  183. Networking, Firewall, Group Planning Worksheet IPv4
  184. Security, Unauthorized use of accounts
  185. Networking, Illinois Research Network information for IT pros
  186. cPanel, My web site isn't displaying
  187. cPanel, How to create a MySQL database on cPanel
  188. Illinois Compass 2g, SafeAssign
  189. Skype for Business, How to create a role based account
  190. Canvas, Roster Uploads, Course Available
  191. UIUC AnyWare - General Purpose Machine and Graphics Enabled Desktop - Saving, Uploading, and Downloading Files with OneDrive
  192. NetID, Undergraduate to Graduate Transition
  193. Technology Services, Munki Changelog
  194. NetID Center, Set and modify your recovery options
  195. Endpoint Services, Munki, Munki v5
  196. Qualys, Access for Vulnerability Scanning and Reporting [Campus login required]
  197. Help Desk, Restricting technology access for testing noncompliance COVID-19
  198. Active Directory, Account Locked after password reset
  199. Office 365, Microsoft Teams Room System Setup
  200. Office 365, Basic Guide and FAQ
  201. WebStore, Adobe Creative Cloud Enterprise ID FAQ
  202. Identity Management, Sponsored NetIDs
  203. Kaltura, In-video Quizzing and Canvas
  204. The Flexible Work Program, Campus Resources
  205. Endpoint Services, Munki, Multi-Tenant Munki Portal
  206. Webstore, Microsoft software activation on computers not connected to the UI network
  207. Webstore, Order shipment not received
  208. Webstore, How to access downloads for previous WebStore purchases
  209. Endpoint Security, CrowdStrike, Security Best Practices [Campus login required]
  210. VPN, CISCO AnyConnect, Uninstalling Previous VPN Clients
  211. Email, Google Apps @ Illinois, Frequently Asked Questions (FAQs) for Faculty, Staff, and Graduate Students
  212. Office 365, Email, Configuring the Outlook App for Android and iOS
  213. Kaltura, Creating a Channel Playlist
  214. Kaltura, My Media
  215. Zoom, Recording to cloud or Illinois Media Space
  216. Endpoint Services, MECM - Stand-alone task sequence
  217. Office 365, Daily Briefing Email
  218. Canvas, Cannot open a file
  219. cPanel, Suggestions for Class Students
  220. TDX Time Reporting Instructions
  221. Kaltura, Scheduling a video to publish in the future
  222. Skype for Business, Login Troubleshooting Steps
  223. Canvas, Manually Export Your Course from Blackboard (Illinois Compass2g)
  224. Office 365, Email, Exchange, How to request an Exchange account
  225. Enterprise Self Service, Ordering Transcripts
  226. Kaltura, Tagging media
  227. College of FAA: Mac OS X - Print Job "On Hold (Authentication required)"
  228. Tech Services, Service Management Office, SSL Certificate Best Practices
  229. Skype for Business, Voicemail for role-based accounts
  230. Zoom, Event Hosting for University of Illinois Attendees with Guest Speakers
  231. PIE, Maximizing your storage space
  232. Campus Mailing Lists, Unwanted Mail Policy
  233. Skype for Business, Participate in Online Meetings with Skype for Business Web App
  234. Endpoint Services, Munki, Repository Structure
  235. Identity Management, Staff, NetID transfer from another campus
  236. Client Services Support, Windows Updates through MECM
  237. Email, Spam Control, Digest, Forbidden Error when attempting to modify options
  238. Illinois Compass 2g, Problems viewing files in Illinois Compass 2g
  239. Email, Undeliverable recipient when sending email error
  240. Illinois Compass 2g, Creating Group Assignments
  241. cPanel, Getting access and setting permissions
  242. cPanel, Understanding cPanel
  243. Networking, Iris Scenarios: Search and Sort Tools
  244. Networking, Lens API, RESTful LENS API Object Types
  245. Campus Mailing Lists, Guidelines
  246. Networking, Iris Scenarios: Working with Jacks
  247. Skype for Business and Teams VoIP, Supported Devices and Equipment
  248. Office 365, Exchange Online Protection, Recipient Limits
  249. Identity Management, Leaving Campus Without Graduating
  250. Skype for Business, Call quality issues
  251. Webstore, Adobe Enterprise Sign In
  252. Email, Using the Report Spam Outlook Add-in [Campus login required]
  253. Amazon Web Services, Requesting an Account
  254. i-card, How do I find my UIN?
  255. Endpoint Services, Munki, What are the details of the CSV file used for adding endpoints to Multi-Tenant Munki?
  256. Email, Massmail, General Information & Troubleshooting
  257. Virtual Hosting, Veeam Backup Self-Service Portal
  258. Shibboleth, Login page asking to release data to access some websites
  259. cPanel, How to get a custom domain
  260. Canvas, Suppressing your Profile Picture for Instructors
  261. Endpoint Services, MECM, Identify Windows Endpoints by Operating System
  262. Technology Loan Program, Overview
  263. Canvas Space Types
  264. Endpoint Services, Munki, What software is provided?
  265. Skype for Business, Troubleshooting for Response Groups
  266. ClassTech, Troubleshooting, USB
  267. Endpoint Services, Munki, Deploying Microsoft Office
  268. Illinois App, Incorrect Building Status
  269. Identity Management, Exchange Email after Retirement
  270. Email, Spam Control, How to report a spam or phishing email
  271. SharePoint, OneDrive for Business, Office 365, Upload Limits
  272. ClassTech, Troubleshooting, Laptop Display (HDMI & VGA)
  273. ClassTech, Mersive Solstice, How to Use
  274. WebStore, Adobe Creative Cloud Desktop App Trouble and other Issues
  275. Zoom, Logging In
  276. Office 365, Email, Exchange, How is the Global Address Book updated?
  277. Client Services Support, Printers, Connecting to printers on CSSPRINT1
  278. Email, Spam Control, URL defense, re-writing
  279. Illinois App, Frequently Asked Questions
  280. Skype for Business, Adding a Picture to Your Profile
  281. Student Technology Program, Overview and Student Resources
  282. Endpoint Services, MECM Software Inventory
  283. Illinois Compass 2g, Student turning in a video for an Assignment
  284. Kaltura, Add Video to a Test in Illinois Compass
  285. Facilities, Contacts, OnSite Consulting
  286. Email, Spam Control, How to setup spam filtering for departmental or non-person aliases
  287. Help Desk, Help Desk Tools Access Program
  288. Skype for Business, Can't transfer calls
  289. Digital Signage. Adding a Content Player to FWi Content Manager
  290. Canvas, Creating Accessible Quizzes
  291. Endpoint Services, MECM, BitLocker Full Disk Encryption, Setting up on Windows
  292. Canvas, How to Extend Time for Assignments
  293. Authorization Manager, Managing Groups and Folders
  294. Security, Policy, Access to employee's email/files/folders by someone other than employee
  295. Passwords, Setting Strong Passwords
  296. Security Compliance, Electronic Data, Disk, SSD, or Other Storage Device Disposal
  297. TeamDynamix, How do I Search and Filter Tickets in TDNext?
  298. Webstore, Eligibility requirements for Purchases
  299. Webstore, Using both the Group and Concurrent license for Matlab
  300. Shibboleth, Logging out of individual web applications with Shibboleth
  301. Endpoint Services, MECM, Requesting and applying drivers
  302. VPN, Off-Campus Customers
  303. Networking, Firewall, Mostly Closed + Remote Administration Group Details
  304. WebStore, Adobe Creative Cloud University-Wide Access for Students
  305. WebStore, Error: 0xC004F035 The software licensing service reported that the computer could not be activate with a Volume license key
  306. Zoom, Meeting limited to 40 minutes?
  307. WebStore, Credit Card Being Billed for Adobe Creative Cloud Subscription
  308. WebStore, LabVIEW software expiring or activation
  309. Canvas, Create and Use Self-Enroll URL in Your Course
  310. New to Campus, Recommended Computer Configurations
  311. SSL Certificates, Generating SSL Certificates with the InCommon console
  312. Email, Spam Control, Changing Daily Digest Preferences
  313. Email, Spam Control, Viewing Your Whole Quarantine
  314. Email, Spam Control, Overview of Spam Control
  315. Endpoint Services, MECM, Configure MECM Endpoint Protection
  316. Active Directory, How to tell if your computer is joined to an Active Directory
  317. Technology Services Wi-Fi Help Portal-Illinois Faculty, Staff and Students-Chromebook
  318. cPanel, How to install WordPress on cPanel
  319. Kaltura, Make a video available for downloading
  320. Kaltura, Embed code doesn't appear for media I own
  321. Kaltura, Roster for a Media Space channel
  322. Technology Services at FAA Remote Desktop – Mac to Mac
  323. College of FAA: Understanding Illinois Desktop and Laptop Standards
  324. College of FAA: Managed Software Center - Munki
  325. Skype for Business, Set up a meeting in Outlook
  326. Skype for Business, Set Phones options
  327. cPanel, Using Cron
  328. Technology Services Printing, Double/Single Sided
  329. Office 365, Group Expiration Policy
  330. Zoom, Education vs Basic Accounts
  331. Shibboleth, Urbana-specific configuration
  332. Endpoint Security, CrowdStrike, Migrating Endpoints to a Different CrowdStrike Instance via Munki & MECM
  333. Zoom, Updating your Desktop Client
  334. Illinois Compass 2g, Tips and Information
  335. Email, Spam Control, How to get service for departmental email servers
  336. SFB Contact Center, Accessing Reporting
  337. Skype for Business, Get Started on iOS
  338. Illinois Directory, How to suppress or unsuppress student information
  339. Shibboleth, For IT Pros: Understanding Shibboleth Terms
  340. Identity Management, Deactivation, Information for students studying abroad
  341. Skype for Business, Adding a Delegate
  342. Campus Mailing Lists, Owner Duties
  343. Classtech, Troubleshooting, Microphone Volume
  344. Networking, Firewall, Vulnerable Networking Ports Blocked
  345. Illinois Compass 2g, Dropped student still has access to class (for faculty)
  346. Illinois Compass 2g, Direct Submit
  347. Illinois Compass 2g, Allowing additional time on a test
  348. Illinois Compass 2g, Handling SafeAssign errors
  349. Skype for Business, Conferencing Dial-in Numbers and Web App
  350. Email, Spam Control, URL defense re-writing frequently asked questions
  351. Illinois Compass 2g, Student App
  352. LinkedIn Learning: Account Upgrade Error
  353. cPanel, Creating a new account
  354. SSL Certificates, OSX Installation Info for SSL Certificates
  355. Email, Google Apps @ Illinois, Resolving Conflicting Accounts
  356. LinkedIn Learning, Signing In
  357. Office 365, Email, Exchange, Leaving or Deprovisioning
  358. Office 365, Email, Exchange, Understanding Room and Equipment (Resource) Mailboxes in Exchange
  359. PIE, Adding users
  360. cPanel, How to Host a NodeJS Application
  361. Office 365, Email, Exchange, Outlook synchronization permission error
  362. PIE, Inserting images using Flickr
  363. cPanel, How to restrict access to your website to campus IP spaces
  364. cPanel, Softaculous Drupal installation does not include install.php
  365. cPanel, How to install Drupal on cPanel
  366. cPanel, "An installation already exists" error
  367. Amazon Web Services, Recursive DNS Guide for Illinois
  368. Kaltura, Shared Repositories
  369. Skype for Business, Video Conferencing Attendees Don't Stay in Lobby Before Conference
  370. Illinois Compass 2g, Grade Center
  371. Identity Management, Affiliates, What services do affiliates receive?
  372. VPN, CISCO AnyConnect, Installing Cisco AnyConnect VPN for Mac OS
  373. Skype for Business, Updating Skype for Business Office 365 Versions
  374. SFB Contact Center, Cannot Login to TouchPoint
  375. Skype for Business, Make and Receive a Video Call
  376. Skype for Business, Graduate Students
  377. Canvas, Access the Canvas Training Portal
  378. Office 365, Email, Exchange, Distribution Groups, How to request a mail-enabled Exchange Distribution group
  379. Endpoint Services, MECM, Create bootable media
  380. Cybersecurity, Vulnerability Disclosure
  381. Identity Management, NetID Activation Token Expired
  382. Office 365, Email, Configure the Mail and Calendar app for iPhone or iPad
  383. UIUC AnyWare Desktops - Uploading and Downloading Files
  384. Citrix, Where can I get help?
  385. Office 365, Email, Exchange, Email address not registered or more than one person has the same email address
  386. Zoom, Issues receiving verification emails
  387. Technology Services Printing, Print Refunds, Billing
  388. Shibboleth, Federating with external vendors
  389. Skype for Business, Changes to a Phone Number (Creation, Calling Policy, Service Type)
  390. Google Apps @ Illinois, Disabled or Suspended account
  391. Webstore, Purchase not Found In Order History
  392. VPN, CISCO AnyConnect, Installation Instructions for Windows 7, 8, 10, 11
  393. Canvas, Instructors, Adding and deleting rosters from a requested space
  394. Canvas, Instructors, How to delete, edit, rename or adjust rosters for a space request
  395. Endpoint Security, CrowdStrike, Notification from Security [Campus login required]
  396. Endpoint Services, MECM, Audit application deployments and references
  397. Security, Password Scramble
  398. Microsoft 365, Microsoft Teams Audio Conferencing
  399. Canvas, Sections, SIS/Registrar-Affiliated, Base/Default
  400. Illinois Compass 2g, Temporary guest accounts for Illinois Compass or Canvas using Active Directory
  401. Skype for Business, Removing stored password with Windows Credential Manager
  402. U of I Box, Service
  403. Endpoint Security, Malwarebytes Remediation for CrowdStrike, How to Scan
  404. Office 365, Microsoft Bookings, Creating a Bookings Calendar
  405. Wireless, How to find your IP address
  406. cPanel, Run AutoSSL Manually
  407. PIE, Plugins and Features
  408. Pinnacle, Quick Start Guide for Submitting Service Requests
  409. Zoom, Login Steps on Desktop Client for Meetings
  410. U of I Box, Active Directory Group Sync
  411. Endpoint Services, MECM, Unlock MECM objects
  412. Office 365, Email, Exchange, Outlook Message Encryption and Certificates
  413. Help Desk, CITL Process for Non-Degree Student Registration
  414. Skype for Business, Windows Client Installation
  415. Skype for Business, Make and receive a video call
  416. Kaltura, My History function
  417. Endpoint Services, MECM, Software Metering
  418. iBuy, General Information and Help
  419. Email, Configuring Authenticated Email using a vendor DKIM record
  420. Endpoint Backup, CrashPlan, How to install CrashPlan Backup Application
  421. Endpoint Services, Adobe Creative Cloud 2022, 2021, 2020, and 2019
  422. Canvas, Information for Assistive Technology Users
  423. Endpoint Services, Dell Data Protection, What is Dell Data Protection (DDP)?
  424. China, Access to content
  425. ClassTech, Skype or Zoom in the Classroom
  426. VPN, CISCO AnyConnect, Library Access Issues, Library Resources and the VPN
  427. Cloud Dashboard, Overview
  428. Digital Signage, Cannot view properties of locations and/or players
  429. Digital Signage, Creating new templates in Four Winds Interactive versions 5.3 and later
  430. Digital Signage, Scheduling Content
  431. Digital Signage, Deploying to a Digital Sign
  432. Digital Signage, FWi Store
  433. Digital Signage, Using playlists in FWi Content Manager
  434. Canvas, How to Use the Scheduler
  435. Endpoint Services, MECM, Resolve failed 'Install Application' task sequence step
  436. Endpoint Services, MECM, How to access MECM reports
  437. Endpoint Services, MECM, Windows 7 to Windows 10 upgrade strategy for MECM endpoints
  438. Endpoint Services, MECM, Content Distribution Best Practices
  439. Endpoint Services, Munki, How to Onboard a Mac to Multi-Tenant Munki
  440. AuthMan, Sync Groups to Active Directory
  441. Endpoint Security, CrowdStrike, Installation via Munki & MECM
  442. RightFax, FAQ
  443. Microsoft 365, Configure Outlook for Windows
  444. WebStore, Setting a persistent hostname on a Mac that uses DHCP
  445. WebStore, Installing MS Project and MS Visio along side MS Office 365 Pro Plus
  446. Shibboleth, University of Illinois-specific configuration
  447. Technology Services Wi-Fi Help Portal - Visitors and Guests
  448. Webstore, Refund Policy
  449. Webstore, Microsoft Desktop Package for IT Pros
  450. Webstore, Changes to the Autodesk software license
  451. WebStore, Unit purchase information detail within Banner
  452. Security, Software, Anti-Virus, Home Solutions
  453. Identity Management, Affiliations, Student NetIDs and Roles [Campus login required]
  454. Library, Borrowing Policy and Access to Online Resources
  455. VPN, Security Benefits
  456. VPN, CISCO AnyConnect VPN introduction
  457. Networking, Firewall, Mostly Closed + Remote Administration + UI Group Details
  458. Networking, Firewall, Mostly Open Group Details
  459. Networking, Firewall, Mostly Open + UI Group Details
  460. Networking, Firewall Mostly Closed Group Details
  461. Networking, Firewall, Mostly Closed + UI Group Details
  462. Cybersecurity, Preventing and Detecting Secret Leaks in GitHub
  463. Client Services Support, AITS VPN Connection (Windows)
  464. Kaltura, Editing media metadata
  465. Canvas Course Blueprint Info for Sub-Account Admins
  466. WebStore, MATLAB Activation Key Error #7000
  467. WebStore, What should I do if I receive "Well, this is embarrassing...when trying to make a WebStore purchase.
  468. Skype for Business, Response Group and Active Directory Group Membership Updates
  469. Kaltura, YouTube media
  470. Kaltura, Record a Zoom meeting with two feeds
  471. ClassTech, Troubleshooting, Document Camera
  472. Canvas Enrollment Status and Management
  473. Kaltura, Channel settings
  474. ICS, Approving and Releasing your Print Job
  475. Kaltura, Obtaining embed code or link for media
  476. Zoom, How to Change Zoom Portals
  477. RStudio Cloud @ Illinois, Getting Started
  478. Endpoint Security, CrowdStrike, Getting Started with CrowdStrike
  479. VPN, CISCO AnyConnect, Installing for iPhone, iPad, and iPod Touch
  480. Endpoint Services, Workspace ONE, What is the Device Enrollment Program (Apple DEP)?
  481. Kaltura, Add a video to Canvas
  482. VPN, Cisco AnyConnect, Installing VPN on other operating systems
  483. Webstore, Navigating a Webstore Offer
  484. Endpoint Services, Java, Oracle Java 8 Licensing
  485. Office 365, Email, Exchange, Global Address List, Remove / Hide address from the GAL
  486. Canvas Course Template Info for Sub-Account Admins
  487. Google Apps @ Illinois, Importing Google Takeout email into personal Gmail account
  488. Illinois Compass 2g, Canvas, IDOT
  489. Cybersecurity, Example Development Standards
  490. Networking, Firewall, Service Participation
  491. Skype for Business, Contact Card, Incorrect Account Information Is Displayed
  492. Email, Spam Control, Understanding Your End User Digest
  493. Email, Spam Control, How to release a message from quarantine or digest
  494. Digital Signage, Troubleshooting (Post-Enterprise Upgrade)
  495. Skype for Business, E911 General Information
  496. Skype for Business, Minimum Client Versions Required
  497. Office 365, Admin Approval when adding email to mobile device
  498. Zoom, Get Add-ins
  499. TeamDynamix, How do I Add Attachments to a Ticket in TDNext?
  500. Email, Mailing Lists, Distribution Groups, Group Email accounts and Unit Aliases
  501. Office 365, Email, New Faculty, Staff, and Graduate Students
  502. Kaltura, Media space player accessibility
  503. Kaltura, Downloading media
  504. Kaltura, Analytics and AdBlockers
  505. Kaltura, Replacing media source
  506. Kaltura, User does not exist error
  507. Kaltura, Private channel media & permissions
  508. Kaltura, MediaSpace Go
  509. Kaltura, Channel membership
  510. Kaltura, Import Channels
  511. Kaltura, Publishing media to a channel
  512. TeamDynamix, How do I update or reassign tickets in a batch?
  513. Email, Configuring Authenticated Email from a 3rd party using a custom DKIM record [Campus login required]
  514. Qualys, Run On-Demand Vulnerability Scans [Campus login required]
  515. Cybersecurity, Gift Card Scams
  516. cPanel, Using the AWS command line
  517. Skype for Business, Set up and troubleshoot Skype for Business video
  518. Endpoint Services, Munki, MunkiAdmin
  519. Endpoint Services, Munki, Managed Software Center
  520. Endpoint Services, Munki, How do I access reporting in Munki?
  521. Illinois Compass2g, File Upload and Storage Limits
  522. Endpoint Services, Munki, Deploying Privileges.app for Remote Support
  523. U of I Box, Recover Deleted Files
  524. Cloud Emailer Service, Configuring use of the Cloud Emailer Service
  525. Email, Spam Control, Blocked for spam error 554 DT
  526. Email, Spam Control, Returned email from messages I never sent (email forging, spoofing, backscatter)
  527. Email, Spam Control, False positives or negatives
  528. cPanel, Using Shibboleth to control who can see your website
  529. Illinois Compass 2g, Deploying Tests and Surveys
  530. Wiki, Macros, HTML and RSS
  531. Zoom, Event Hosting for University of Illinois Attendees only
  532. Zoom, Event Hosting with the General Public
  533. Skype for Business, Join a Meeting or an Audio or Video Conference Call with Android
  534. Technology Services Printing, Job Retention
  535. Client Services Support, Office 365, Changes from Office 2016
  536. Campus Mailing Lists, Visibility of the List
  537. SSL Certificates, Tips for Microsoft IIS Users
  538. SFB Contact Center, Supervised Transfers in TouchPoint to Skype for Business users or outside numbers
  539. Networking, Firewall, The Network Tree IPv4
  540. Skype for Business, IP Phones, Configuration and Installation, Certificate Web Service error
  541. i-card, How do I create a UIN?
  542. Identity Management, Deactivation, Why was my account deactivated or disabled when I switched from student to staff member?
  543. System HR Services, How to access your W-2
  544. Wiki, Attaching files
  545. Forms, 1098-T
  546. Endpoint Security, CrowdStrike, OS Feature Manager and Reduced Functionality Mode
  547. VPN, CISCO AnyConnect, IPv6 notes
  548. Office 365, Microsoft Teams Training
  549. RightFax - Fax Services
  550. Technology Services Printing, Checking Illini Cash balance
  551. Office 365, Office Software Installation / Activation / Troubleshooting
  552. Skype for Business, Set up and test audio
  553. Security Camera Notification Requirements
  554. Networking, Remote Desktop Gateway Service
  555. Networking, Windows, Locating the Active Directory Computer Name
  556. Illinois Compass 2g, Creating Blogs
  557. Illinois Compass 2g, Creating content items
  558. Illinois Compass 2g, Adding multimedia files
  559. Active Directory, MemberOf Access
  560. Active Directory, UIN data for faculty, staff and students
  561. Endpoint Services, Munki, Licensed Applications Best Practices
  562. SFB Contact Center, Rates for Contact Center Service
  563. Campus Mailing Lists, Bounce rate too high
  564. U of I Box, Email Notifications
  565. Networking, Lens, API Calling Context Parameters
  566. Networking, Firewall, Powers of Two
  567. U of I Box, NetID or name change
  568. Skype for Business, Manage Settings for Android App
  569. U of I Box, Accessing Box in China
  570. Kaltura, Shibboleth error when trying to access videos on a mobile device
  571. Email, Exchange, Mobile Device Remote Wipe and Admin Access
  572. Skype for Business, E911 FAQ
  573. Office 365, Email, Exchange, Setting up Pine or Alpine
  574. Skype for Business, Exchange, and AD Accounts for Extra Help
  575. Skype for Business, Minimizing Charges for Outside Callers in a Conference
  576. Skype for Business, Set Skype for Business Meetings options
  577. PIE, Using a custom domain
  578. PIE, Embed Webtools Calendar
  579. cPanel, error logging in with Safari
  580. Illinois Compass 2g, Creating Single Groups
  581. Virtual Hosting, Backup Service
  582. Wiki, What are the content retention guidelines for Wiki spaces?
  583. cPanel, Comparing Illinois cPanel hosting and commercial providers
  584. cPanel, How to manage MySQL databases on cPanel
  585. Virtual Hosting, Configuring and Using a VMware Server
  586. SFB Contact Center, Requirements for Agents and Supervisors
  587. Illinois Compass 2g, Bulk delete columns
  588. Illinois Compass 2g, Profiles for Instructors
  589. Illinois Compass 2g, Force completion
  590. Illinois Compass 2g, Who has permission to enroll students or add instructors to course spaces?
  591. Campus Mailing Lists, Retiree eligibility
  592. Networking, Lens API, password
  593. Networking, Lens API, interface_vlan
  594. VPN, CISCO AnyConnect, How to establish a remote connection with your work computer.
  595. Networking, Iris Scenarios: Enabling and Disabling Ports
  596. Networking, Lens, Lens API Frequently Asked Questions
  597. Networking, Iris Scenarios, Changing a Port from One Network to Another
  598. Canvas, Creating a registrar-affiliated course copy
  599. Identity Management, Leaving Campus for Graduating Students
  600. Identity Management, Leaving the University, Migrating your Data
  601. Email, How to set up email forwarding
  602. VPN, Cisco AnyConnect Socket Filter for Mac OS Big Sur
  603. Skype for Business, Robo Calls, Suspicious phone calls from University phone numbers
  604. Skype for Business, Setting Up Skype Client for Windows
  605. Skype for Business, Recording Calls from an Off-Campus Number
  606. Skype for Business, How to reset IP Phone
  607. Skype for Business, Address book sync delay
  608. Office 365, Exchange, Can I convert a distribution group to a shared mailbox?
  609. Illinois Compass 2g, Use Respondus to Retrieve Test Questions
  610. Email, Spam Control, Removing blocked domains from Spam Control
  611. Endpoint Services, Munki, Erase-and-Install Workflow
  612. Illinois App, How do I turn on the Wallet tab in the app?
  613. WebStore, Extended Security Updates ESU Windows 7 and Windows Server 2008R2
  614. VPN, CISCO AnyConnect, Mac OS Version compatibility
  615. Help Desk, Tech Support Referral Resources
  616. Endpoint Security, CrowdStrike, Manual Installation and Uninstallation
  617. Endpoint Services, Munki, Using Conditions in Manifests
  618. Campus Mailing Lists, Add moderators or owners
  619. Technology Enhanced Classrooms, Natural History Building 2079
  620. Endpoint Services, MECM, Avoid orphaned objects when importing a repurposed endpoint
  621. Identity Management, Leave of Absence
  622. Canvas, Finalize Grades
  623. Email, How to stop forwarding to an alternate email address
  624. Campuswire, Course Communication Tool
  625. Illinois App, Viewing your building entry status
  626. Campus Mailing Lists, Remove moderators or owners
  627. Canvas, Download Test or Quiz Results from the Gradebook
  628. Canvas@Illinois - Requesting Guest (sponsored affiliate) Learning Accounts [Campus login required]
  629. Endpoint Services, MECM, Group Policy interaction in MECM
  630. Skype for Business, Business recording, save, and publish
  631. WebStore, Ordering software for someone else in youtr Department
  632. Webstore, Transferring Purchases to another account if leaving the department.
  633. Title IX Training, Frequently asked questions
  634. Webstore, Purchasing 2FA tokens during Covid19
  635. 2FA, "Remember Me" Feature Not Working
  636. Illinois Directory, How to change your address or phone number
  637. Email, Unauthenticated SMTP for campus printers, web services, etc.
  638. Endpoint Security, Malwarebytes Remediation for CrowdStrike, Prerequisites [Campus login required]
  639. Authorization Manager, Manage Memberships
  640. AuthMan, Sync Groups to Azure Active Directory
  641. Skype for Business, Changing a recorded greeting on a response group
  642. Canvas, Space Request tool asking for course rubric
  643. Canvas, Instructors, Rename or Change Course Title
  644. Qualys, Generating Vulnerability Reports [Campus login required]
  645. Identity Management, Active Directory, How to Change Display Name for Faculty/Staff
  646. ClassTech, Troubleshooting, Audio
  647. Canvas@Illinois, Support 1833 2289829
  648. Technology Enhanced Classrooms, Lu Mechanical Engineering Building 2200
  649. cPanel, Selecting a PHP version
  650. Safer Community, SHIELD CU COVID-19 testing for university family members and visitors
  651. Office 365, Email, Exchange, Recovering Deleted Items in Exchange
  652. Amazon Web Services, AWS Educate and AWS Academy
  653. Zoom, What is Zoom?
  654. Skype for Business, Dialing Terms of Service and NCOS Codes
  655. U of I Box, How to Create a Box Team Folder
  656. Networking, Wireless, WiFi on UI Ride
  657. Active Directory, Group Policy Objects
  658. Office 365, Email, Exchange, IMAP Email Access to Exchange
  659. Email, Google Apps @ Illinois, Access Your Google Email and Calendar
  660. Amazon Web Services, Office Hours
  661. Technology Services, Paying For Printing
  662. System HR Services, W-2, Left the University
  663. Endpoint Services, Adobe Creative Cloud, Removing Unauthorized Versions
  664. cPanel, Advanced Drupal topics
  665. Security, CISDSC [Campus login required]
  666. Technology Enhanced Classrooms, Armory 428
  667. ClassTech, Document Camera Set Ups for Fall 2021-Spring 2022 (Covid)
  668. ClassTech, Troubleshooting, Transparency Projector
  669. Shibboleth, "Shibboleth has encountered an error"
  670. Office 365, Email, Exchange, Configure Outlook for Windows
  671. Endpoint Services, MECM, How do I maintain my own boot image?
  672. Campus Mailing List, Missing lists
  673. Digital Signage, Content Player Freezes or Fails at Launch
  674. Endpoint Services, Workspace ONE, Purchasing Apple VPP Apps
  675. Illinois Compass 2g, Canvas, Students, Best Practices for Taking Online Tests
  676. U of I Box, Invalid login credentials
  677. Campus Mailing Lists, RSO Ownership Transfer Procedure
  678. Identity Management, NetID character rules
  679. Dell Data Protection, How to uninstall DDP on macOS and Windows
  680. Kaltura, Creating and using playlists in MediaSpace for faculty and staff
  681. ClassTech, Troubleshooting, iPads & Tablets
  682. Admissions, How to Upload Financial Aid Documents
  683. Cloud Dashboard, Support Resources
  684. Networking, Firewall, Service Plan Details
  685. Digital Signage, Changing License Activation from Legacy to Cloud on a Content Player
  686. Digital Signage, Creating new templates in Content Manager Desktop
  687. Digital Signage, Brief Glossary of FWi/Digital Signage Terminology
  688. Digital Signage, Deploying Content
  689. Zoom, Meetings vs Webinars
  690. Shibboleth, How to configure Shibboleth logout behavior
  691. Endpoint Services, MECM, Managed Applications Overview
  692. Endpoint Services, MECM, In-place Imaging
  693. Canvas, Providing Extended Time Accommodations
  694. Endpoint Services, MECM, Out-of-Box Imaging
  695. Endpoint Services, Munki, Computer Labs Policy & Best Practices
  696. 2FA, "No 2FA Enrollment Found" or "Access is not allowed"
  697. cPanel, Free campus web hosting at web.illinois.edu
  698. Identity Management, Requirements for Acceptable Passwords
  699. Webstore, Choosing an operating system when purchasing a computer for your department
  700. Canvas, Accessibility Issues with File Downloads
  701. Office 365, Email, Outlook, Legitimate email ending up in Junk Mail
  702. WebStore, Mathematica activation key/password combination is not valid error or activation code requested instead of password.
  703. WebStore, Using your data with a WebStore Virtual App
  704. Webstore, Enable ESRI ArcGIS extension within ArcMap
  705. Guests, Information for short-term network access
  706. ClassTech, Troubleshooting, Laptop Intel Graphics Card Settings
  707. Endpoint Security, CrowdStrike, Quarantined Files [Campus login required]
  708. Webstore, Installation help for purchased software
  709. Webstore, Payment options for Products
  710. Webstore, Full Version of Windows
  711. Webstore, Purchase of personal use software with a CFOP or Banner account
  712. Webstore, SAS software is going to expire
  713. WebStore, Viewing past purchases
  714. Webstore, Installing Windows Upgrade and Office on Lab Machines
  715. Webstore, Retiree eligibility for the Microsoft Campus Agreement
  716. Webstore, Licensing error -15 or -96
  717. Webstore, Providing Adobe site license installers to student employees
  718. Webstore, Abaqus tokens
  719. WebStore, Install Adobe Creative Cloud Software on a another computer
  720. Digital Signage, Accessing Remote Desktop Server
  721. Email, Guidelines and best practices for Massmail, bulk mail, and survey mail
  722. Security, CISDSC, IT04 Compliance [Campus login required]
  723. Security, CISDSC, IT10 Compliance [Campus login required]
  724. Active Directory, Test Forest
  725. Online Learning, Campus Learning Management Systems
  726. Illinois Compass 2g, Student doesn't see all their classes or some are wrong
  727. VPN, CISCO AnyConnect, VPN Clients for Other Systems
  728. VPN, CISCO AnyConnect, Error message "The feature you are trying to use is on a network resource that is unavailable"
  729. VPN, Cisco AnyConnect, Upgrading To New Versions For Windows, Mac and Linux (64bit)
  730. VPN, CISCO AnyConnect, Failed to initialize connection subsystem
  731. GSLB, Global Service Load Balancing
  732. VPN, Virtual Private Networking (VPN) for Mobile
  733. Kaltura, Integration with Canvas
  734. Client Services Support, AITS VPN (Mac)
  735. Office 365, Email, Exchange, How to redirect or forward Exchange email to a different email account using an Outlook desktop client
  736. Skype for Business, All agents in a response group ring when a calls comes in, even those in other calls
  737. Tech Services Endpoint Services, Munki, Offboarding Munki Devices
  738. Webstore, Accessing after leaving the University
  739. Skype for Business, Call forwarding and simultaneously ring
  740. WebStore, SAP2000 Error #17, License Not Found
  741. WebStore, Moving your items to a different ArcGIS Online account
  742. Webstore, Navigating Your WebStore Order History
  743. Webstore, Purchasing an Apple App
  744. Webstore, MATLAB installer quits after configuring Microsoft Visual C++ Redistributable
  745. Kaltura, Adding chapters to media
  746. Email, Google Apps @ Illinois, Getting Started with Google Apps @ Illinois
  747. Kaltura, Record lectures on your laptop
  748. Canvas, Dropped student has access to course space
  749. ClassTech, Troubleshooting, Resident PC Display
  750. VPN, CISCO AnyConnect, Installing the Cisco AnyConnect VPN on Android, Kindle, Chromebook
  751. Endpoint Services, Munki, Adobe Remote Update Manager (RUM)
  752. Office 365, Email, Exchange, Email delivered directly to an Exchange account instead of a forwarding address
  753. U of I Box, File Server Migration Guide and FAQs
  754. Endpoint Services, Apple Enterprise Connect, What is Apple Enterprise Connect?
  755. Zoom, Embedding your Zoom cloud recordings in Illinois Canvas, Compass2g (Blackboard) or Learn@Illinois (Moodle)
  756. VPN, Configuration for local LAN access
  757. WebStore, Applying Authorization Code to AMOS
  758. WebStore, Physical Store
  759. Endpoint Services, Munki, 32-bit application support
  760. Endpoint Services, Apple Enterprise Connect, Getting Connected
  761. Skype for Business, Dialing international
  762. Skype for Business, Start an impromptu Skype for Business Meeting
  763. Canvas, Version
  764. Tech Services, Customer Satisfaction Survey, TDX Survey Request Email
  765. Skype for Business, Questions about charges
  766. Amazon Web Services, PHP Sessions
  767. ClassTech, Software Request
  768. Cybersecurity, Logging Practices for Application Developers
  769. Email, Spam Control, How to request an End User Digest
  770. Email, Spam Control, How to stop daily digests or blank digests
  771. Email, Spam Control, How to change Personal Spam Policies
  772. Zoom, Audio Issues
  773. Illinois Directory, Profile Editor
  774. Email, Encryption of email messages
  775. Illinois Compass 2g, Canvas@Illinois, McGraw, Cengage, Wiley, Pearson, MacMillan online materials
  776. AITS, EDDIE, Enterprise Data Delivery Information Environment
  777. Technology Services Cellular, Wi-Fi Calling
  778. Security, Copyright Information and Blocked for Infringement
  779. Security, System Login Banner
  780. EndPoint Backup, CrashPlan, Purchasing Licenses from TechServices
  781. CrashPlan/Code42, Overview, Features, Management & Requirements
  782. Qualys, Modify Notification Options
  783. KnowledgeBase - Subscribe to Changes
  784. Technology Services, COVID-19 Response, Technical Resources
  785. Campus Mailing Lists, Subscribe to or unsubscribe from a mail list
  786. TeamDynamix, Overview of the TDNext Desktop
  787. Kaltura, Deleted media from Illinois media space
  788. Kaltura, Trim, Copy, or Create a Clip of a video
  789. Kaltura, Add a Caption file
  790. Kaltura, Channel creation
  791. Kaltura, Downloading captions
  792. Kaltura, Toggle comments on and off
  793. Kaltura, Deleting media
  794. Service, Captioning Media
  795. Kaltura, Difference between playlists and channels
  796. Kaltura, Adding slides to media
  797. Kaltura, File size and quality
  798. Kaltura, FERPA
  799. Kaltura, Channel subscriptions
  800. Kaltura, File types
  801. Kaltura, Media ownership and changing owners
  802. Office 365, Email, Exchange, Outlook, How To Delete and Re-Add An Email Account in Outlook
  803. PIE, SSL Certificates
  804. College of FAA: How To Manage Updates For UofI PCs
  805. College of FAA: Liaison Program
  806. College of FAA: Operating System Updates, Self-Service (Mac OS)
  807. Help Desk, Contacts for Non-Technology related COVID-19 Questions
  808. Skype for Business, Change display name on role-based account
  809. Amazon Web Services, Authoritative DNS Guide for Illinois
  810. cPanel, Logging in to cPanel
  811. Security, How to identify phishing attempts and similar scams
  812. Cybersecurity, API Code Review Discussion Questions
  813. Cybersecurity, Code Review Discussion Questions
  814. U of I Box, Developer, Widgets, and APIs
  815. U of I Box, Leaving the University, Migrating your data
  816. U of I Box, Box Sync, Deleting or Unsyncing Folders
  817. U of I Box, Uillinois accounts, Second email alias
  818. Wiki, What is the Wiki file size limit?
  819. Illinois Compass 2g, Instructors, How to extend student access to courses
  820. Illinois Compass 2g, Submit button does not work
  821. Identity Management. Deactivation, Service continuation for graduates who continue UIUC affiliation
  822. Illinois Compass 2g, Mobile
  823. Illinois Compass 2g, Blackboard Grader App
  824. Cloud Emailer Service, What is it and How Can I Use It?
  825. Email, Spam Control, Attachment filters
  826. Email, Spam Control, Service discontinued after leaving
  827. Email, Spam Control, Managing Safe and Block Lists
  828. Endpoint Services, macOS User-Approved Kernel and System Extension Loading
  829. UIUC AnyWare, Using Local Devices
  830. Office 365, Email, Outlook, Unable to open links within an email that's in my Junk Folder (spam control digests)
  831. Endpoint Services, WSUS, Configuring Downstream WSUS Servers
  832. Endpoint Services, Adobe Acrobat Licensing Application Serial Number Error
  833. Endpoint Services, Workspace ONE, Getting Started with Workspace ONE
  834. Research IT, Portal FAQ
  835. Client Services Support, Office 365 Installation, Mac
  836. Skype for Business, How to reset role-based account password
  837. Skype for Business, Block and Unblock People
  838. U of I Box, Accepting or Rejecting Collaboration Invitations
  839. U of I Box, Box Apps approved for use with Box High Risk Data Folder [Campus login required]
  840. Amazon Web Services, Granting access to the AWS Console
  841. Campus Mailing List, Configuring your list for DMARC
  842. cPanel, How to use Python on cPanel
  843. LDAP, Email Client
  844. Illinois Directory, How to suppress an entry in emergency situations
  845. NetID Claim, Activation Code and Check list for Undergraduates
  846. Campus Monitoring, Nagios, Crash course [Campus login required]
  847. System HR Services, How to Login
  848. Web Services, Short URL
  849. Admissions, Aleks Placement Test
  850. Wiki, Guest User, How do I obtain a guest user account and password?
  851. U of I Box, Protecting PHI with Box Health Data Folders Policies and Guidelines
  852. Skype for Business, Security, Caller ID spoofing
  853. PIE, Block Editor Options
  854. Campus Mailing Lists, Check if a message went to a list
  855. Skype for Business, Use the side-by-side view
  856. RightFax, Problem Converting Fax Body or Cover Sheet
  857. Security, Freedom of Information Act, FOIA
  858. Networking, The Campus Network Time Protocol Server
  859. Illinois Compass 2g, About Find Questions
  860. Illinois Compass 2g, Instructors, Assessments, How to edit a comment on an assessment that has already been returned to the student
  861. Illinois Compass 2g, Attendance Tool
  862. Campus Mailing Lists, View list archives
  863. Active Directory, How does my department obtain an Organizational Unit (OU)?
  864. Campus Mailing Lists, Edit the name of a list
  865. Illinois Compass 2g, Uploading Scantron Grades to the Grade Center
  866. Illinois Compass 2g, How Instructors review feedback given to students
  867. SFB Contact Center, Account Deactivation Requests for Agents or Supervisors
  868. Illinois Compass 2g, Dropped from Compass 2g session for inactivity time limit
  869. U of I Box, Script errors installing desktop clients in Windows
  870. Illinois Compass 2g, Name change not reflected in Illinois Compass 2g
  871. Campus Mailing Lists, What are the different mail list types?
  872. Wiki, How to add Active Directory group permissions
  873. Campus Mailing Lists, Calendar Events
  874. Illini Alert, How do I unsubscribe?
  875. U of I Box, Information and Requesting Shared Team Folders
  876. Campus Mailing Lists, Change how I receive email from a list
  877. U of I Box, Box Edit Troubleshooting
  878. SFB Contact Center, How do I get help?
  879. Illinois Compass 2g, Instructors, Grading Assignments Timelimit
  880. Kaltura, Upload Captions for a Video
  881. Email, Google Apps @ Illinois, "Sent-From" Display Name
  882. Email, Google Apps @ Illinois, Getting Started for Faculty, Staff, Graduate Students
  883. cPanel, Working with files in your cPanel site
  884. Skype for Business, Add a Skype contact
  885. Illinois Compass 2g, Creating and Editing a Test or Survey
  886. Email, Mass Text Messages
  887. Illinois Compass 2g, Updating Lynda links to LinkedIn Learning
  888. Office 365, Email, Exchange, Calendar, Outlook, Missing Meeting, Appointment Requests
  889. Office 365, Email, Exchange, Outlook, Cannot connect to the Exchange server / not receiving new emails
  890. Office 365, Email, Exchange, Sharing calendar with non-UIUC affiliate
  891. Office 365, Email, Exchange, How to setup an auto-reply message or out of office message
  892. Office 365, Email, Exchange, What is my Mailbox Size Limit?
  893. U of I Box, Changing Campus
  894. Google Apps @ Illinois, Exporting Data Using Google Takeout
  895. Google Apps @ Illinois, Restoring Deleted Files and Email
  896. UI New Hire, New Accounts for campus services
  897. Office 365, Email, Exchange, Email to the Help Desk Bouncing Back to the Sender
  898. cPanel, How to update Drupal with Softaculous
  899. Office 365, OneDrive for Business Sync Client
  900. Wiki, Anonymous Users
  901. Office 365, Email, Exchange, Missing Appointments in Outlook Calendar
  902. Skype for Business, Simultaneous Skype for Business video streams
  903. Security, FERPA
  904. cPanel, Git integration with cPanel
  905. Email, Mozilla Thunderbird, My sent messages are not saved.
  906. Networking, Iris, Cannot search MAC addresses
  907. Illinois Compass 2g: Changing Course Entry Point
  908. cPanel, How to create a simple one-page website
  909. Security, Password Manager, Why You Should Use One
  910. Illinois Compass 2g, Using Section Information to Create Smart Views
  911. Illinois Compass 2g, Using Section Information to Create Smart Views
  912. Illinois Compass 2g, Course Menu
  913. cPanel, Can websites be maintained after an owner leaves the University?
  914. PIE, Creation Notification, Site Naming Policy
  915. Illinois Compass 2g, Creating Self-Enrollment Groups
  916. Illinois Compass 2g, Setting course availability
  917. Wiki, Notifications, Email notification settings for wiki customers
  918. cPanel, Installing new software through SSH
  919. cPanel, What domain names can I use for my website? What domain names can't I use?
  920. cPanel, How to use Dreamweaver to publish HTML pages on cPanel
  921. cPanel, Softaculous mail messages marked as SPAM
  922. Skype for Business, Location incorrect or not showing
  923. Illinois Compass 2g, Activating and viewing roster photos
  924. Kaltura, Old links to media not working in copied Compass course
  925. Skype for Business, Set up Skype Meeting options
  926. Illinois Compass 2g, Drag and drop files
  927. Active Directory, Unable to login to webpage requiring AD account
  928. Illinois Compass 2g, Text in Illinois Compass 2g
  929. Illinois Compass 2g, Download Test or Quiz results in Grade Center
  930. Illinois Compass 2g, Content Areas
  931. Security, I can't run QuickTime anymore
  932. Illinois Compass 2g, Students, Instructors, How to embed an Image
  933. Illinois Compass 2g, Creating weighted columns in Gradebook
  934. Security, SNMP Recommendations
  935. Active Directory, Creating an OU in Active Directory
  936. Networking, Lens API, subnet
  937. Networking, UC2B questions
  938. Networking, Lens API, interface
  939. Zoom, Import Meeting into Moodle (LTI)
  940. Canvas, A dropped class or an old class from a previous semester still in course list
  941. Canvas, Moodle, Videos do not appear or play
  942. Canvas, Archived Content
  943. Office 365, Exchange Online Basic Authentication
  944. Departmental Classrooms, Coordinated Science Lab 141
  945. Departmental Classrooms, Coordinated Science Lab 301
  946. Departmental Classrooms, Digital Computer Lab 1265
  947. Departmental Classrooms, Talbot Laboratory 214
  948. Departmental Classrooms, Everitt Laboratory 2209
  949. Departmental Classrooms, Micro and Nanotechnology Laboratory 2000C
  950. Departmental Classrooms, Hydrosystems Lab 1518
  951. Departmental Classrooms, Electrical and Computer Engineering Building 5070
  952. Departmental Classrooms, Digital Computer Lab L416
  953. Departmental Classrooms, Electrical and Computer Engineering Building 3077
  954. Skype for Business, Inaccurate information about a person’s status
  955. Skype for Business, Transfer call to a colleague's voicemail
  956. How to add a DNS Suffix
  957. Skype for Business, Call controls do not appear in call window
  958. Skype for Business, Call Park
  959. Skype for Business, Conference attendee size limit
  960. Skype for Business, How to Create a Skype for Business Conference
  961. Illinois App, Illini ID
  962. Skype for Business, IP phone locks
  963. Skype for Business, How to reset the PIN
  964. Skype for Business, Do I need to complete the E911 acknowledgement form?
  965. Skype for Business, How to Manage Calls as a Delegate
  966. Canvas, Instructors, Rename or Change Course Title
  967. Office 365, Email, Exchange, Office 365 Exchange Limits
  968. Wellness Center, FAQs, Massmails
  969. Endpoint Services, Workspace ONE, Default Device Security Settings
  970. Illinois Compass 2g, Instructors, Online Test is Unavailable to Students
  971. Canvas, How instructors can share files that students can see but not download
  972. Google Apps @ Illinois, Search autorizations
  973. Technology Services at Illinois, TeamDynamix Changelog
  974. Networking, Residence Halls, URHnet, How to contact a NetTech
  975. Service, Event Conference Video Recording
  976. Identity Management, What to do when the University is informed someone has Died?
  977. Departmental Classrooms, Newmark Civil Engineering Building Quade
  978. Departmental Classrooms, North Campus Parking Deck 1221
  979. Departmental Classrooms, Siebel Center for Computer Science 2405
  980. Departmental Classrooms, Electrical and Computer Engineering Building 1015
  981. Departmental Classrooms, Everitt Laboratory 0482
  982. ICS, Wide-format poster printing available at English Building
  983. ICS - How to Submit Wide Format Poster
  984. ICS - What is the Poster Printing Cost at English Building Lab
  985. Endpoint Services, Maintenance and Backup Windows
  986. Endpoint Services, Munki, Using Munki to Upgrade macOS
  987. Departmental Classrooms, Siebel Center for Computer Science 0222
  988. Illinois Compass 2g, Use Respondus to Print an Online Test
  989. Technology Services at Illinois, UIUC Tech Help Center Changelog
  990. Canvas, Quotas
  991. Departmental Classrooms, Siebel Center for Computer Science 0224
  992. Departmental Classrooms, Electrical and Computer Engineering Building 2017
  993. Departmental Classrooms, Siebel Center for Computer Science 2244
  994. Departmental Classrooms, Electrical and Computer Engineering Building 5074
  995. Departmental Classrooms, Siebel Center for Computer Science 2124
  996. Departmental Classrooms, Everitt Laboratory 2100
  997. Departmental Classrooms, North Campus Parking Deck, List
  998. Departmental Classrooms, Everitt Laboratory 3100
  999. Departmental Classrooms, Engineering Hall Room 110D
  1000. Technology Enhanced Classrooms, Campus Instructional Facility 0018
  1001. Technology Enhanced Classrooms, Noyes Laboratory of Chemistry 217
  1002. Status, Ability to Post to Status for my own department
  1003. Active Directory, Integration with Linux
  1004. ClassTech, Special Event Support
  1005. Technology Services Printing, Print History
  1006. Research, Technology Services IT Resources and Support
  1007. Using UIUC AnyWare
  1008. Canvas, Start Page
  1009. Departmental Classrooms, Digital Computer Lab 3110
  1010. Departmental Classrooms, Digital Computer Lab 1262
  1011. Departmental Classrooms, Transportation Building 303
  1012. Departmental Classrooms, Siebel Center for Computer Science 4102
  1013. Departmental Classrooms, Electrical and Computer Engineering Building 5076
  1014. Departmental Classrooms, Loomis Laboratory 464
  1015. Departmental Classrooms, Siebel Center for Computer Science 0220
  1016. Departmental Classrooms, Micro and Nanotechnology Laboratory 2003
  1017. Departmental Classrooms, Electrical and Computer Engineering Building 2013
  1018. Departmental Classrooms, Everitt Laboratory 0215
  1019. Departmental Classrooms, Everitt Laboratory 0456
  1020. Departmental Classrooms, Materials Science and Engineering 408F
  1021. Departmental Classrooms, Everitt Laboratory 2123
  1022. Departmental Classrooms, Electrical and Computer Engineering Building 3015
  1023. Departmental Classrooms, Siebel Center for Computer Science 2102
  1024. Departmental Classrooms, Engineering Hall 311
  1025. Departmental Classrooms, Siebel Center for Computer Science 2407
  1026. Departmental Classrooms, Engineering Hall 410B1
  1027. Departmental Classrooms, Hydrosystems Lab 2517
  1028. Zoom, Active Apps Notifier
  1029. Departmental Classrooms, Micro and Nanotechnology Laboratory 3005
  1030. Departmental Classrooms, Engineering Hall 301
  1031. Departmental Classrooms, Siebel Center for Computer Science 3124
  1032. Departmental Classrooms, Everitt Laboratory 1225
  1033. Departmental Classrooms, Newmark Civil Engineering Building 1310
  1034. Endpoint Security, CrowdStrike, Full Disk Access for macOS 10.14, 10.15, 11, and 12
  1035. Webstore, Retiree Access
  1036. AWS, Python CLI Configuration for shibboleth 2FA authentication
  1037. Electronic Directory, Edit a Non-person NetID
  1038. Electronic Directory, Issues, Error when changing email field in EDE
  1039. Electronic Directory, How to change a proxy and update a group alias
  1040. IT Pro Tools
  1041. UIUC AnyWare - Logoff / Disconnect Session
  1042. Zoom, Meeting Expiration
  1043. Tech Services, Our Intranet Access
  1044. Technology Enhanced Classrooms, Architecture Building 120
  1045. iClicker, Cloud Roster and Grade Sync on Illinois Compass
  1046. Connecting to UIUC AnyWare
  1047. Technology Enhanced Classrooms, Foreign Languages Building G-18
  1048. Endpoint Security, Malwarebytes Premium for Students, Installation Instructions
  1049. Technology Enhanced Presentation Space Useful Links List
  1050. Departmental Classrooms, Everitt Laboratory 3146A
  1051. Departmental Classrooms, Newmark Civil Engineering Building B218
  1052. Departmental Classrooms, Electrical and Computer Engineering Building 1001
  1053. Departmental Classrooms, Materials Research Laboratory 201
  1054. Departmental Classrooms, Coordinated Science Lab 369
  1055. Departmental Classrooms, Advanced Transportation Research and Engineering Laboratory 109
  1056. Departmental Classrooms, Electrical and Computer Engineering Building 3013
  1057. Departmental Classrooms, Coordinated Science Lab 239
  1058. Departmental Classrooms, Electrical and Computer Engineering Building 1002
  1059. Departmental Classrooms, Electrical and Computer Engineering Building 4070
  1060. Campus Mailing Lists, List rejects owner's messages
  1061. Skype for Business, Yealink Better Together over Ethernet (BToE)
  1062. Technology Enhanced Classrooms, Gregory Hall 100
  1063. Social Media Analytics, Requesting Access
  1064. Technology Enhanced Classrooms, Noyes Laboratory of Chemistry 163
  1065. Technology Enhanced Classrooms, Noyes Laboratory of Chemistry 161
  1066. Office 365, Leaving the University
  1067. BitLocker, How to recover BitLocker key using Active Directory Users and Computers
  1068. Endpoint Services, MECM, Identify and remediate Dell firmware updater vulnerability DSA-2021-088
  1069. Office 365, Email, Outlook, Messages aren't sent and appear in outbox folder
  1070. Technology Enhanced Classrooms, Materials Science and Engineering 100
  1071. Technology Enhanced Classrooms, Roger Adams Laboratory 116
  1072. Technology Enhanced Classrooms, Noyes Laboratory of Chemistry 100
  1073. Technology Enhanced Classrooms, Noyes Laboratory of Chemistry 162
  1074. Skype for Business, Discover Skype for Business
  1075. Departmental Classrooms, Electrical and Computer Engineering Building 2016
  1076. Departmental Classrooms, Electrical and Computer Engineering Building 5034
  1077. Departmental Classrooms, Electrical and Computer Engineering Building 2034
  1078. Departmental Classrooms, Electrical and Computer Engineering Building 3003
  1079. Departmental Classrooms, Siebel Center for Computer Science 4403
  1080. Departmental Classrooms, Everitt Laboratory 2217
  1081. Virtual Hosting, Veeam Backup Additional Information
  1082. Endpoint Security, CrowdStrike, Supported Operating Systems
  1083. Technology Enhanced Classrooms, Siebel Center For Computer Science 1105
  1084. Technology Enhanced Classrooms, Mumford Hall 313
  1085. Technology Enhanced Classrooms, Mumford Hall 103
  1086. Technology Enhanced Classrooms, Materials Science and Engineering 305
  1087. Technology Enhanced Classrooms, Loomis Laboratory 158
  1088. Technology Enhanced Classrooms, Loomis Laboratory 147
  1089. Technology Enhanced Classrooms, Loomis Laboratory 139
  1090. Technology Enhanced Classrooms, Loomis Laboratory 136
  1091. Technology Enhanced Classrooms, Lincoln Hall 1092
  1092. Technology Enhanced Classrooms, Lincoln Hall 1090
  1093. Departmental Classrooms, Freer Hall 224
  1094. Departmental Classrooms, Coordinated Science Lab 469A (Boardroom)
  1095. Departmental Classrooms, Mechanical Engineering Laboratory 2005
  1096. Departmental Classrooms, Engineering Hall 403B2
  1097. Departmental Classrooms, Coordinated Science Lab B02
  1098. Departmental Classrooms, Newmark Civil Engineering Building 2312
  1099. Departmental Classrooms, Electrical and Computer Engineering Building 4032
  1100. Departmental Classrooms, Newmark Civil Engineering Building 3310
  1101. Departmental Classrooms, Siebel Center for Computer Science 1312
  1102. Departmental Classrooms, Newmark Civil Engineering Building 1311
  1103. Departmental Classrooms, Grainger Engineering Library 429
  1104. Departmental Classrooms, Engineering Hall 406B8
  1105. Departmental Classrooms, Electrical and Computer Engineering Building 3001
  1106. Departmental Classrooms, Siebel Center for Computer Science 0216
  1107. Departmental Classrooms, Electrical and Computer Engineering Building 3075
  1108. Departmental Classrooms, Talbot Laboratory 104
  1109. Departmental Classrooms, Newmark Civil Engineering Building 2311
  1110. Departmental Classrooms, Electrical and Computer Engineering Building 3002
  1111. Departmental Classrooms, Siebel Center for Computer Science 4405
  1112. Departmental Classrooms, Materials Research Laboratory 280
  1113. Departmental Classrooms, Superconductivity Center 1005
  1114. Departmental Classrooms, Siebel Center for Computer Science 3102
  1115. Departmental Classrooms, Loomis Laboratory 222
  1116. Departmental Classrooms, Talbot Laboratory 103
  1117. Technology Enhanced Classrooms, Lincoln Hall 1002
  1118. Technology Enhanced Classrooms, Lincoln Hall 1000
  1119. Departmental Classrooms, Advanced Transportation Research and Engineering Laboratory 116
  1120. Departmental Classrooms, Mechanical Engineering Laboratory 2133
  1121. Departmental Classrooms, Coordinated Science Lab 469B
  1122. Technology Enhanced Classrooms, Huff Hall 112
  1123. Technology Enhanced Classrooms, Henry Administration Building 156
  1124. Technology Enhanced Classrooms, Henry Administration Building 149
  1125. Technology Enhanced Classrooms, Henry Administration Building 143
  1126. Technology Enhanced Classrooms, Henry Administration Building 137
  1127. Technology Enhanced Classrooms, Gregory Hall 331
  1128. Technology Enhanced Classrooms, Gregory Hall 329
  1129. Technology Enhanced Classrooms, Gregory Hall 327
  1130. Technology Enhanced Classrooms, Gregory Hall 321
  1131. Technology Enhanced Classrooms, Gregory Hall 319
  1132. Technology Enhanced Classrooms, Gregory Hall 317
  1133. Technology Enhanced Classrooms, Gregory Hall 315
  1134. Technology Enhanced Classrooms, Gregory Hall 311
  1135. Technology Enhanced Classrooms, Gregory Hall 215
  1136. Technology Enhanced Classrooms, National Soybean Research Center 149
  1137. Identity Management, What is my NetID?
  1138. UIUC AnyWare - Can't Connect to Server / Storefront Error
  1139. Technology Enhanced Classrooms, English Building 304
  1140. Technology Enhanced Classrooms, English Building 29
  1141. Technology Enhanced Classrooms, Turner Hall W203
  1142. Technology Enhanced Classrooms, Turner Hall W115
  1143. 2FA, Duo Prompt display issues related to iOS or macOS
  1144. Skype for Business, Finding a Contact on Android
  1145. Technology Enhanced Classrooms, Education Building 37
  1146. Technology Enhanced Classrooms, Lu Mechanical Engineering Building 1043
  1147. Departmental Classrooms, Digital Computer Lab L440
  1148. Departmental Classrooms, Transportation Building 207
  1149. Departmental Classrooms, Digital Computer Lab 2240
  1150. Help Desk, What support is provided by the Help Desk?
  1151. Digital Signage, Default Content Player Configuration Device Settings
  1152. ClassTech, Troubleshooting, Additional Microphone Request
  1153. Technology Enhanced Classrooms, Turner Hall W109
  1154. VPN, CISCO AnyConnect, Default server is incorrect in dropdown menu, Windows, Mac
  1155. Technology Enhanced Classrooms, Altgeld Hall 147
  1156. Technology Enhanced Classrooms, Loomis Laboratory 141
  1157. Media, Live event recording and streaming
  1158. Departmental Classrooms, Education Building 22
  1159. Technology Enhanced Classrooms, Armory 146
  1160. Departmental Classrooms, Digital Computer Lab 3211
  1161. Departmental Classrooms, Newmark Civil Engineering Building 3218
  1162. Technology Enhanced Classrooms, Armory 241
  1163. Technology Enhanced Classrooms, Armory 242
  1164. Technology Enhanced Classrooms, English Building 125
  1165. Technology Enhanced Classrooms, Gregory Hall 111
  1166. Technology Enhanced Classrooms, Altgeld Hall 143
  1167. Technology Enhanced Classrooms, Animal Sciences Lab 131
  1168. Technology Enhanced Classrooms, Davenport Hall 113
  1169. Technology Enhanced Classrooms, Loomis Laboratory 137
  1170. Technology Enhanced Classrooms, Loomis Laboratory 143
  1171. Technology Enhanced Classrooms, Loomis Laboratory 144
  1172. Technology Enhanced Classrooms, Engineering Hall 106B6
  1173. Technology Enhanced Classrooms, Engineering Hall 106B8
  1174. Technology Enhanced Classrooms, Gregory Hall 223
  1175. Technology Enhanced Classrooms, Siebel Center For Computer Science 1304
  1176. Technology Enhanced Classrooms, Armory 148
  1177. Technology Enhanced Classrooms, Campus Instructional Facility 2025
  1178. Technology Enhanced Classrooms, Campus Instructional Facility 1038
  1179. Technology Enhanced Classrooms, Campus Instructional Facility 3039
  1180. Technology Enhanced Classrooms, Campus Instructional Facility 0027/1025
  1181. Technology Enhanced Classrooms, Campus Instructional Facility 0035
  1182. Technology Enhanced Classrooms, Campus Instructional Facility 1035
  1183. Technology Enhanced Classrooms, Campus Instructional Facility 4018
  1184. Technology Enhanced Classrooms, Campus Instructional Facility 3031
  1185. Technology Enhanced Classrooms, Campus Instructional Facility 4029
  1186. Canvas, What are the Canvas accessibility standards?
  1187. Canvas, General Accessibility Design Guidelines
  1188. Canvas, Using the Accessibility Checker in the Rich Content Editor
  1189. Canvas, How to bulk update due dates
  1190. Departmental Classrooms, Kiln 122
  1191. Departmental Classrooms, Ceramics Building 113A
  1192. Illinois Directory, How to suppress a Staff member's electronic entry
  1193. Canvas, Instructors, Delete a Requested Space
  1194. Endpoint Services, MECM, Install the MECM client on endpoints
  1195. Canvas, Behavior With Term, Course and Section Dates
  1196. Endpoint Services, Workspace ONE, Enrolling Devices into Workspace ONE
  1197. Canvas, How to Upload a Profile Picture
  1198. Technology Enhanced Classrooms, Everitt Laboratory 2101
  1199. Canvas, Commons Resource Link Not Working
  1200. Canvas, Prevent Students from Creating Their Own Groups