Outlook: Troubleshooting Access to Shared Emails
How to fix the Outlook issues going on with shared mail boxes.
For those experiencing the "Access Denied" error message when trying to access shared mailboxes in the New Outlook, the only current workaround for this issue is to revert and use Classic Outlook or Outlook on the Web in a browser.
If you are on a Windows device, here are detailed steps on restarting the Outlook app as an additional potential fix:
- Click on the search icon on the Windows taskbar and type "credential manager".
- Delete all cached credentials under "Windows credentials" in the credential manager (leave the Adobe entries).
- Go to the system settings and reset the Outlook app by clicking apps > installed apps and advanced options under Outlook (this button might be found when pressing the three dots to the right of the Outlook app). Click repair.
- Restart the computer and sign in again.
Please visit or email the Help Desk at ischool-support@illinois.edu if these tips don't resolve the issue!