Troubleshooting Zoom Chat

A guide to troubleshooting Zoom Chat.

As best practices, make sure you are using the Zoom desktop client (don’t use the web browser version) and that you have updated Zoom to the latest version.

If you’re still having trouble seeing Zoom chat messages, check your meeting chat settings.

  1. Open the Zoom desktop app
  2. Click your profile photo in the upper right corner
  3. Select Settings > Profile > View Advanced Features.
  4. This will open up a web browser tab with more setting options.
  5. From your advanced settings, go to In Meeting (Basic) and scroll down to Meeting chat.
  6. Toggle off Meeting chat and then click reset to turn everything back on.

Make sure Meeting chat and New meeting chat experience are toggled on before you close the window.

Then, close your Zoom desktop app and reopen it to join your meeting.

Keywords"how to" guide frequently asked questions faq   Doc ID129728
OwnerMatthew M.GroupSchool of Information Sciences
Created2023-07-13 12:23:41Updated2023-07-25 15:26:00
SitesUniversity of Illinois School of Information Sciences
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