KB Author Training - Overview
This document contains an overview and a table of contents for the 'KB Author Training' series of documents.
This series of training documents is directed at KnowledgeBase users who will author KB content in the KB Admin Tools. Our goal is to provide new document authors with a online resource to replace or supplement in-person training. Upon completing the series, readers will be able to:
- Access the KB Admin Tools.
- Create and publish new KB documents.
- Search for and edit existing KB documents.
- Upload attachments to document-specific and shared attachment folders.
- Control document formatting with the WYSIWYG (design) editor and Quick Code buttons.
- View and understand document version and revision information.
Each document in the series contains background information on a specific task performed by KB authors as well as an exercise designed to provide hands-on experience with that task. The exercises in each document are intended to be completed in sequential order. Throughout the series, readers will create and update a test document using the techniques presented in each document.
The instructions assume that the reader has an active account on a KB site. If you do not have an account on your KB site or you are not sure, please contact your KB site administrator(s).
Table of Contents:
- KB Author Training - Creating a New Document
- KB Author Training - Editing an Existing Document
- KB Author Training - Title, Keywords, and Summary Fields
- KB Author Training - Body Field - Editor Options: Design (WYSIWYG) or HTML mode
- KB Author Training - Body Field - Design (WYSIWYG) Editor Controls for the CLASSIC Editor
- KB Author Training - Body Field - HTML Editor Quick Code Buttons
- KB Author Training - Attachments and Revisions