When publishing a change to an existing KB document, the change will be marked as either "major" or "minor". This document describes how this designation is determined, as well as the effects of publishing a major change.
Whether or not a published change is designated as "minor" or "major" will depend on what percentage of the content has changed since the last time the document was published. This percentage is calculated based on the words in the key content fields—title, summary, body, and internal notes.
Because the keywords field does not directly relate to the primary document content, it is excluded from the calculation. In addition, HTML tags themselves are ignored. For this reason, the insertion, modification, or deletion of supplementary content like images and hyperlinks will not be counted, nor will styling changes.
When you save a document as In Progress or In Review, you will see a "Content change since the last save" percentage displayed on the submission confirmation screen. It will also be logged in the Comments and Events history for the document.
When you publish a document, you will also see a "Content change compared to the last active version" percentage displayed, in addition to the percentage change since the last save. Both values will be logged in the Comments and Events history.
By default, a published change that constitutes over 20% of the document content will be flagged as a major change. This threshold can be adjusted for individual KB group spaces by a site admin by doing the following:
If needed, you can set the change threshold for an individual document to be higher or lower than the group-level threshold. This doc-level threshold can be adjusted by doing the following:
A published change being flagged as "major" has two key effects: