To navigate to a batch tool in the KB Admin Tools, click on the Documents Tab and click the appropriate link in the left navigation bar. The steps in this document specifically apply to: If you already know the document ID number(s) you would like to update, enter them in the Comma delimited doc ids field. Otherwise, you may use the available search filters to populate the list of documents. Note: If the search filters on this page are not sufficient, you can return to the main documents table and use the larger set of search filters there. The comma-delimited list of returned document IDs will be displayed at the bottom of the page and can be copied and pasted into the batch tool. You may also use the Find and Replace to narrow down your document set. Click on the Go button. After clicking on the Go button, the document results will appear with check boxes next to them in the Select column in the far right (as referenced by red circle in the image below). You may select them individually or select them all at once by clicking on the Select All button. Note: You will only see results for documents that you have write access to. Under that table of documents, the batch change options will appear. Select the appropriate selections from the dropdown menus in this table.Search For Your Documents
Upon your selection, a text box with field-specific instructions will appear next to the field you have chosen to update. By not selecting any of the options from the dropdown menu, that field will remain unchanged.
Note: If you are not finding what you need to make a Batch Change to Topics, please look at what our Batch Topic Assignment feature has to offer.
Using the drop down menus, select the fields you wish to change for the selected documents.
Once you have made your selection(s), we strongly encourage you to check the:
Once you are certain all your selections are accurate, click on the Submit button.
On a final note, documents will be updated 100 at a time.
For example, if you choose to update 398 documents at once, 100 documents will be updated at one time, then the next set of 100, then the next set of 100 and then the remaining documents until all your updates are made.
Only 100 documents are updated at a time to manage the load on our servers.