KB User's Guide - Documents Tab - Attachment Search

In addition to searching for document keywords and text, the KB's search engine allows users to search for text within certain types of file attachments.

Background

When a user enters a query into the KnowledgeBase search field, the KB's search engine has three layers of information it looks through:

  1. Keywords: the keywords and title attached to a specific document.
  2. Fulltext: all of the text in a given document itself.
  3. Attachments: the text of properly formatted PDF, Word (.doc and .docx), and Text (.txt) files attached to documents in a site.

Directions

To view attachment search results for a given query:

  1. On your KB's homepage, click the Advanced search link. (Note that this method requires the advanced search option be enabled for your site).


  2. Type your query into the Find field. From the Matching drop-down menu select Attachments search, Keywords/title +attachment search or Fulltext + attachment search.


  3. Results will appear. The results contain links to the attachments themselves, as well as to the documents the attachments are associated with.


See Also: