Use the Attachments function to add resource files to your document. This can be used to add not only images (e.g. .JPG, .PNG, .GIF, etc.) to your document, but other resource files as well (e.g. .PDF, .PPT, .DOC, etc.).
The first and easiest way to add items to your document as well as your document attachment folder is to drag the image from a location such as your desktop or a folder right into the document's edit window. This will both place the image into the document, as well as automatically create your document's attachments folder.
Please note: when you drag and drop an image into your document's edit window, the Knowledgebase system will automatically assign a filename to the item when it adds it to the attachments folder. Information on renaming files is further down in this document.
If you are creating a new document and have not saved it yet, the Attachments section of the document edit screen will display a check box alongside the text "Create a new doc attachment folder". If this box is checked when saving or submitting for the first time, a new folder will be created.
The next time the document edit screen loads or refreshes after saving, the Attachments section of the edit screen will display a link that says "Upload or manage attachments."
You are now ready to upload images and other attachments into your KB document.
On the document edit screen, scroll down to the Attachments section and click on the link to "Upload or manage attachments."
The attachments folder will open in a pop-up, and you are now ready to upload images and other attachments into your KB document.
Open the document you wish to upload attachments to, scroll down to the Attachments section and click "Upload or manage attachments."
Uploaded files will appear under the Attachments section on the edit screen as soon as you finish uploading them.
You have multiple options to insert the uploaded file(s) in the document body:
Place your cursor where you would like the image or file link to appear, then click Place image. This will immediately prompt you with a pop up box to give you the opportunity to provide a text alternative to succinctly communicate the purpose of the image for those using screen readers, and then place the image in its full size.
You may create a sub-folder(s) within the Document attachment folder, should you want to organize your attachments by kind, version, etc. Simply click on the link, Open doc XXXXXX attachment folder link. A pop up window will appear with Choose and Upload buttons. Below that, you will see a Folder name: text box. Enter the folder name of your choice there and click on the Create Folder button. The image below shows that the folder, "Wind_Turbine_Images" is about to be created for this KB document, number 5722.
Once the Attachment folder is populated, you are presented with a table of helpful information:
To delete images or files simply click in the check box in the Delete column and then click on the Delete selected button. Or you may click on the the Select all button if you wish to delete all the images and files and then click on the Delete selected button.
To make a zip file of all or selected images/files, select the images and/or files you wish to zip by either clicking on the check boxes in the Delete column or click on the Select all button. Then click on the Zip selected for downloading button.
A pop up message will appear saying, "A .zip file will be created for you to download. /Click on the OK button to continue.
Once you have clicked on the OK button in the pop up message, a zip file with the file/files you selected will appear in the document attachment folder. The image below shows the document attachment folder for 52053 from our test KB site. The zip file link is circled in red. You may place this *.zip link in either Plain text or have open in a New Window (NewWin).
The *.zip file's naming standard is, the word
Download, plus the date/time/second stamp (
When you place the zipped link in the Body of your document the link will read as Download############.zip, for example:
To update the link text, click into the linked text and click the Insert/edit link icon and change the "Text to display" field.
Your KB site may have resources such as images, banners and logos stored in a Shared attachment folder. Unlike a document-specific attachment folder, the shared attachment folder is easily accessible to all documents. The shared attachment folder functions just like a document attachment folder.
This window shows a list of folders, files, and images available. You may select, delete, move, rename and delete images.
If you wish to upload a new image to the Shared attachment folder, click the the Open shared attachment folder link.
If you wish to place an image or file from the Shared attachment folder into your document, click the Copy link, and then follow the steps to add an image using the Insert/edit image icon in the TinyMCE editor.