KnowledgeBase User's Guide Search Results

KB User's Guide - Documents Tab - Using the Campus Access Setting to Protect Content

The Campus Access field allows individual documents to be put behind a general campus login (e.g. user is required to have valid campus login credentials) and therefore not accessible to the general public.

• Group: KB User's Guide
• Views this week: 80
• Total views: 45307

ID: 43893

KB User's Guide - Understanding Access to Documents

The purpose of this document is to outline the many ways in which a document can be made available to certain (or all) audiences within the Knowledgebase (KB) system. There are several options that require specific setup and settings to make ...

• Group: KB User's Guide
• Views this week: 67
• Total views: 11725

ID: 135986

KB User's Guide - Documents Tab - Viewing the Document Activity Log

This document describes how to view and understand the activity log for a KB document, which contains the complete record of all changes that have been made to a document over time.

• Group: KB User's Guide
• Views this week: 52
• Total views: 1226

ID: 154907

KB User's Guide - Users Tab - User Lacks Permissions or Cannot Log Into KB Admin Tools

This document describes what to do if a user reports that they are not getting the correct level of access when they are logged into the KB Admin Tools, or if they report that they are being redirected to the external KB after logging in.

• Group: KB Process
• Views this week: 24
• Total views: 10008

ID: 106850

KB User's Guide - Documents Tab - Document Review Screen Actions

This document will describe the various action buttons that are available on the document review screen along with their functions.

• Group: KB User's Guide
• Views this week: 41
• Total views: 30283

ID: 19000

KB User's Guide - Stats Tab - Docs by Helpfulness Link and Scores

This document describes how to view helpfulness score logs in the KB Admin Tools, as well as how to reset/purge these scores for documents on your KB site

• Group: KB User's Guide
• Views this week: 62
• Total views: 36165

ID: 24410

KB User's Guide - Document Edit Screen Overview

This document provides users of the KnowledgeBase with a general introduction to the new document edit screen. This new interface is available to all groups as of September 18, 2025 and will eventually replace the original edit screen.

• Group: KB User's Guide
• Views this week: 66
• Total views: 5131

ID: 150385

KB User's Guide - Using the UDDS Mapping Tool [Campus login required]

This document describes how to use the UDDS Mapping Tool to determine which Workday Supervisory Org (Sup Org) or Cost Center most closely matches the UDDS code you were previously using for KB Group Authorization rules.

• Group: KB User's Guide
• Views this week: 0
• Total views: 2

ID: 150991

KB Author Training - Title, Keywords, and Summary Fields

This training document provides detailed information about the Title, Keywords, and Summary fields in the editor. It includes training exercises demonstrating the functionality of fields. For detailed information about other aspects of the editor, ...

• Group: KB User's Guide
• Views this week: 59
• Total views: 42968

ID: 23189

KB User's Guide - Documents Tab - How to Create and Publish a Document

This document explains how to create a new document using the KB Admin Tools.

• Group: KB User's Guide
• Views this week: 90
• Total views: 68779

ID: 5235

KB User's Guide - Documents Tab - Archived Documents

This document will discuss how to access and manage archived documents.

• Group: KB User's Guide
• Views this week: 58
• Total views: 36425

ID: 36821

KB User's Guide - Stats Tab - Doc Events

The Doc events stats uses data from the Comments and events log on each document. You may use one of 58 displays of information, or you may combine reports for more detailed information.

• Group: KB User's Guide
• Views this week: 46
• Total views: 17127

ID: 112403

KB User's Guide - Users Tab - Overview of User Permissions

This document explains each of the user permissions found under the Users tab.

• Group: KB User's Guide
• Views this week: 61
• Total views: 7914

ID: 142708

KB User's Guide - Documents Tab - Import & Export

The Import & Export function allows you Export active content available to your group as HTML and XML. You may also import XML content into your KB. This document will show you how to do this. To access this tool, log into the KB Admin Tools, then ...

• Group: KB User's Guide
• Views this week: 56
• Total views: 40286

ID: 5249

KB User's Guide - Documents Tab - Editing When Review Comments Are Required

This document describes the steps authors need to take when their KB group requires review comments to edit documents.

• Group: KB User's Guide
• Views this week: 44
• Total views: 33365

ID: 105

KB User's Guide - General Info - Table of Contents

Clicking on any link on this page will lead you to the KB User's Guide KB subsite. Once on the subsite, you may continue to search for documents and advanced search features to find what you need.

• Group: KB User's Guide
• Views this week: 75
• Total views: 85155

ID: 5233

KB User's Guide - Documents Tab - Overview of Classic Editor Fields and Settings

This document gives an overview of each field on the document creating/editing form. The Title, Keywords, Summary and Body fields are required.

• Group: KB User's Guide
• Views this week: 142
• Total views: 147488

ID: 5238

KB User's Guide - Documents Tab - Left Navigation Bar Links

Menu items on the left-hand side of the Documents Tab in KB Admin Tools

• Group: KB User's Guide
• Views this week: 69
• Total views: 61301

ID: 8537

KB Author Training - Body Field - Using the TinyMCE Editor

This training document provides detailed information about the KB's editor, TinyMCE. It also includes training exercises that demonstrate how to switch between the main What-You-See-Is-What-You-Get (WYSIWYG) editing mode and the secondary source ...

• Group: KB User's Guide
• Views this week: 77
• Total views: 49075

ID: 23349

KB User's Guide - API - Connecting to the Internal API [Campus login required]

This document describes the process to authenticate and connect to a site's internal API, which allows you to make GET requests to access internal KB content available to your site.

• Group: KB User's Guide
• Views this week: 0
• Total views: 9

ID: 136766