KB User's Guide - Documents Tab - Using the Campus Access Setting to Protect Content
Last updated on 2025-09-16
The Campus Access field allows individual documents to be put behind a general campus login (e.g. user is required to have valid campus login credentials) and therefore not accessible to the general public.- Group: KB User's Guide
- Views this week: 111
- Total views: 48517
KB User's Guide - Understanding Access to Documents
Last updated on 2025-09-08
The purpose of this document is to outline the many ways in which a document can be made available to certain (or all) audiences within the Knowledgebase (KB) system. There are several options that require specific setup and settings to make ...- Group: KB User's Guide
- Views this week: 91
- Total views: 14664
KB User's Guide - Documents Tab - Viewing the Document Activity Log
Last updated on 2025-09-18
This document describes how to view and understand the activity log for a KB document, which contains the complete record of all changes that have been made to a document over time.- Group: KB User's Guide
- Views this week: 84
- Total views: 3577
KB User's Guide - Users Tab - User Lacks Permissions or Cannot Log Into KB Admin Tools
Last updated on 2025-10-22
This document describes what to do if a user reports that they are not getting the correct level of access when they are logged into the KB Admin Tools, or if they report that they are being redirected to the external KB after logging in.- Group: KB Process
- Views this week: 44
- Total views: 11293
KB User's Guide - Documents Tab - Document Review Screen Actions
Last updated on 2025-09-18
This document will describe the various action buttons that are available on the document review screen along with their functions.- Group: KB User's Guide
- Views this week: 93
- Total views: 32662
KB User's Guide - Stats Tab - Docs by Helpfulness Link and Scores
Last updated on 2023-08-21
This document describes how to view helpfulness score logs in the KB Admin Tools, as well as how to reset/purge these scores for documents on your KB site- Group: KB User's Guide
- Views this week: 86
- Total views: 38917
KB User's Guide - Document Edit Screen Overview
Last updated on 2025-10-08
This document provides users of the KnowledgeBase with a general introduction to the new document edit screen. This new interface is available to all groups as of September 18, 2025 and will eventually replace the original edit screen.- Group: KB User's Guide
- Views this week: 134
- Total views: 8288
KB User's Guide - Using the UDDS Mapping Tool [Campus login required]
Last updated on 2025-08-12
This document describes how to use the UDDS Mapping Tool to determine which Workday Supervisory Org (Sup Org) or Cost Center most closely matches the UDDS code you were previously using for KB Group Authorization rules.- Group: KB User's Guide
- Views this week: 0
- Total views: 2
KB Author Training - Title, Keywords, and Summary Fields
Last updated on 2023-10-16
This training document provides detailed information about the Title, Keywords, and Summary fields in the editor. It includes training exercises demonstrating the functionality of fields. For detailed information about other aspects of the editor, ...- Group: KB User's Guide
- Views this week: 98
- Total views: 45589
KB User's Guide - Documents Tab - How to Create and Publish a Document
Last updated on 2025-09-19
This document explains how to create a new document using the KB Admin Tools.- Group: KB User's Guide
- Views this week: 142
- Total views: 72776
KB User's Guide - Documents Tab - Archived Documents
Last updated on 2025-10-02
This document will discuss how to access and manage archived documents.- Group: KB User's Guide
- Views this week: 91
- Total views: 39025
KB User's Guide - Stats Tab - Doc Events
Last updated on 2023-08-21
The Doc events stats uses data from the Comments and events log on each document. You may use one of 58 displays of information, or you may combine reports for more detailed information.- Group: KB User's Guide
- Views this week: 82
- Total views: 19428
KB User's Guide - Users Tab - Overview of User Permissions
Last updated on 2024-10-01
This document explains each of the user permissions found under the Users tab.- Group: KB User's Guide
- Views this week: 99
- Total views: 10527
KB User's Guide - Documents Tab - Import & Export
Last updated on 2024-02-14
The Import & Export function allows you Export active content available to your group as HTML and XML. You may also import XML content into your KB. This document will show you how to do this. To access this tool, log into the KB Admin Tools, then ...- Group: KB User's Guide
- Views this week: 74
- Total views: 42737
KB User's Guide - General Info - Table of Contents
Last updated on 2026-01-28
Clicking on any link on this page will lead you to the KB User's Guide KB subsite. Once on the subsite, you may continue to search for documents and advanced search features to find what you need.- Group: KB User's Guide
- Views this week: 139
- Total views: 88066
KB User's Guide - Documents Tab - Editing When Review Comments Are Required
Last updated on 2025-09-19
This document describes the steps authors need to take when their KB group requires review comments to edit documents.- Group: KB User's Guide
- Views this week: 80
- Total views: 35719
KB User's Guide - Documents Tab - Overview of Classic Editor Fields and Settings
Last updated on 2025-10-13
This document gives an overview of each field on the document creating/editing form. The Title, Keywords, Summary and Body fields are required.- Group: KB User's Guide
- Views this week: 219
- Total views: 152748
KB User's Guide - Users Tab - Group Authorization
Last updated on 2025-10-27
This document describes how to create User Group Authorization rules in order to grant a select group automated read access to either your Live internal KB site or read and write access to a specific KB documents.- Group: KB User's Guide
- Views this week: 122
- Total views: 45978
KB Author Training - Body Field - Using the TinyMCE Editor
Last updated on 2023-08-17
This training document provides detailed information about the KB's editor, TinyMCE. It also includes training exercises that demonstrate how to switch between the main What-You-See-Is-What-You-Get (WYSIWYG) editing mode and the secondary source ...- Group: KB User's Guide
- Views this week: 102
- Total views: 52006
KB User's Guide - API - Connecting to the Internal API [Campus login required]
Last updated on 2024-07-10
This document describes the process to authenticate and connect to a site's internal API, which allows you to make GET requests to access internal KB content available to your site.- Group: KB User's Guide
- Views this week: 0
- Total views: 9
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