Results: 1–20 of 24

KB User's Guide - Documents Tab - Viewing the Document Activity Log

This document describes how to view and understand the Activity Log for a KB document, which contains the complete record of all changes that have been made to a document over time.

• Group: KB User's Guide
• Views this week: 10
• Total views: 6470

ID: 154907

KB User's Guide - Documents Tab - Document Review Screen Actions

This document will describe the various action buttons that are available on the document review screen along with their functions.

• Group: KB User's Guide
• Views this week: 7
• Total views: 35369

ID: 19000

KB User's Guide - Document Edit Screen Overview

This document provides users of the KnowledgeBase with a general introduction to the new document edit screen. This new interface is available to all groups as of September 18, 2025 and will eventually replace the original edit screen.

• Group: KB User's Guide
• Views this week: 21
• Total views: 12283

ID: 150385

KB Author Training - Title, Keywords, and Summary Fields

This training document provides detailed information about the Title, Keywords, and Summary fields in the editor. It includes training exercises demonstrating the functionality of fields. For detailed information about other aspects of the editor, ...

• Group: KB User's Guide
• Views this week: 13
• Total views: 48781

ID: 23189

KB User's Guide - Documents Tab - How to Create and Publish a Document

This document explains how to create a new document using the KB Admin Tools.

• Group: KB User's Guide
• Views this week: 23
• Total views: 77441

ID: 5235

KB User's Guide - Documents Tab - Archived Documents

This document will discuss how to access and manage archived documents.

• Group: KB User's Guide
• Views this week: 15
• Total views: 41918

ID: 36821

KB User's Guide - Stats Tab - Doc Events

The Doc events stats uses data from the Comments and events log on each document. You may use one of 58 displays of information, or you may combine reports for more detailed information.

• Group: KB User's Guide
• Views this week: 11
• Total views: 21797

ID: 112403

KB User's Guide - Documents Tab - Editing When Review Comments Are Required

This document describes the steps authors need to take when their KB group workflow requires review comments to edit documents.

• Group: KB User's Guide
• Views this week: 17
• Total views: 38573

ID: 105

KB User's Guide - Users Tab - Overview of User Permissions

This document explains each of the user permissions found under the Users tab.

• Group: KB User's Guide
• Views this week: 12
• Total views: 13359

ID: 142708

KB User's Guide - Stats Tab - Docs by Helpfulness Link and Scores

This document describes how to view helpfulness score logs in the KB Admin Tools, as well as how to reset/purge these scores for documents on your KB site

• Group: KB User's Guide
• Views this week: 7
• Total views: 41420

ID: 24410

KB User's Guide - Documents Tab - Import & Export

The Import & Export function allows you Export active content available to your group as HTML and XML. You may also import XML content into your KB. This document will show you how to do this. To access this tool, log into the KB Admin Tools, then ...

• Group: KB User's Guide
• Views this week: 12
• Total views: 45486

ID: 5249

KB User's Guide - News Tab - News Creating/ Editing Form Fields

This document details the fields in the news article Creating/Editing form.Upon clicking the Submit button, form validation will make sure that the necessary and properly formatted information needed to successfully complete the News item was ...

• Group: KB User's Guide
• Views this week: 8
• Total views: 48217

ID: 5270

KB User's Guide - Documents Tab - Overview of Document Settings

This document gives an overview of the section settings contained in the right side panel of the document edit screen.

• Group: KB User's Guide
• Views this week: 15
• Total views: 9374

ID: 154863

KB User's Guide - General Info - Table of Contents

Clicking on any link on this page will lead you to the KB User's Guide KB subsite. Once on the subsite, you may continue to search for documents and advanced search features to find what you need.

• Group: KB User's Guide
• Views this week: 15
• Total views: 91788

ID: 5233

KB User's Guide - Users Tab - Group Authorization

This document describes how to create User Group Authorization rules in order to grant a select group automated read access to either your Live internal KB site or read and write access to a specific KB documents.

• Group: KB User's Guide
• Views this week: 18
• Total views: 49503

ID: 22116

KB User's Guide - Users Tab - User Lacks Permissions or Cannot Log Into KB Admin Tools

This document describes what to do if a user reports that they are not getting the correct level of access when they are logged into the KB Admin Tools, or if they report that they are being redirected to the external KB after logging in.

• Group: KB Process
• Views this week: 4
• Total views: 12723

ID: 106850

KB Author Training - Body Field - Using the TinyMCE Editor

This training document provides detailed information about the KB's editor, TinyMCE. It also includes training exercises that demonstrate how to switch between the main What-You-See-Is-What-You-Get (WYSIWYG) editing mode and the secondary source ...

• Group: KB User's Guide
• Views this week: 11
• Total views: 55594

ID: 23349

KB User's Guide - Documents Tab - Using the Campus Access Setting to Protect Content

The Campus Access field allows individual documents to be put behind a general campus login (e.g. user is required to have valid campus login credentials) and therefore not accessible to the general public.

• Group: KB User's Guide
• Views this week: 17
• Total views: 52471

ID: 43893

KB User's Guide - Documents Tab - Reference a Collection of Documents with a single URL

This document will show you how to efficiently reference a collection of documents with a single URL.

• Group: KB User's Guide
• Views this week: 9
• Total views: 40108

ID: 36926

KB User's Guide - Home Tab - Updating Your Default KB Group Space via the Home Tab

When you open the KB Admin Tools, it can open up to the KB Group of your choice. This document will show you how to change your default KB Group setting.

• Group: KB User's Guide
• Views this week: 16
• Total views: 42469

ID: 5240