KB User's Guide - Explanation of User Types and Access Levels
Last updated on 2024-09-03
This document provides a broad overview of the different types of live site users in the KB, their access level, and how it relates to what content they can see.- Group: KB User's Guide
- Views this week: 191
- Total views: 40800
KB User's Guide - Topics - The Batch Topic Assignment Tool
Last updated on 2025-09-29
This feature allows users to apply or remove individual topics from a set documents, without affecting any other current topic assignments. You may search for a set of documents based on keywords in various fields in the document. Additionally, the ...- Group: KB User's Guide
- Views this week: 136
- Total views: 74025
KB User's Guide - Using the UDDS Mapping Tool [Campus login required]
Last updated on 2025-08-12
This document describes how to use the UDDS Mapping Tool to determine which Workday Supervisory Org (Sup Org) or Cost Center most closely matches the UDDS code you were previously using for KB Group Authorization rules.- Group: KB User's Guide
- Views this week: 0
- Total views: 2
KB User's Guide - Documents Tab - Using the Batch Tool Search
Last updated on 2023-04-21
This document will show KB Admins how to search for multiple documents in support of making batch changes.- Group: KB User's Guide
- Views this week: 114
- Total views: 38863
KB User's Guide - KB Admin Tools - Login to the KB Admin Tools (UW Madison Only)
Last updated on 2024-02-14
Admins and users with access to the KB Admin Tools can use the info on this page to create and modify documents in their KB space.- Group: KB User's Guide
- Views this week: 60
- Total views: 33897
KB User's Guide - Documents Tab - Glossary and Glossary Items
Last updated on 2024-11-15
Glossaries are useful to understand the meaning of terms relevant to the contents of of your KB site. The KB glossary is easy to use and there are a few ways to access it and display terms your KB pages.- Group: KB User's Guide
- Views this week: 114
- Total views: 42086
KB User's Guide - Users Tab - Batch Transfer Document Ownership
Last updated on 2025-09-12
This document explains how to transfer document ownership from one user to another via the Users tab.- Group: KB User's Guide
- Views this week: 136
- Total views: 37107
KB User's Guide - General Info - How to Create Accessible Documents
Last updated on 2024-07-24
This documents will go over several of the different methods and standards used to make written documentation as accessible as possible.- Group: KB User's Guide
- Views this week: 133
- Total views: 23198
KB User's Guide - Documents Tab - Transfer Ownership of One or Multiple Documents
Last updated on 2024-02-14
This document explains how to transfer document ownership from one user to another via the Documents tab by either editing an individual document to reassign ownership, or by performing a Batch Update to reassign many documents at once.- Group: KB User's Guide
- Views this week: 109
- Total views: 24873
KB User's Guide - Advanced HTML - Decision Tree
Last updated on 2023-08-21
This document describes how to create a decision tree that can be placed within a KB document to aid in troubleshooting or other complex decision-making scenarios.- Group: KB User's Guide
- Views this week: 68
- Total views: 49980
2022 KnowledgeBase (KB) User Group Meeting [Campus login required]
Last updated on 2025-02-25
Our annual KB User Group Meeting will take place the week of August 1-5, 2022. We will host a week of virtual sessions spanning a range of topics related to the KB, including content strategy, accessibility, process improvements, and more.- Group: KB User's Guide
- Views this week: 0
- Total views: 2060
KB User's Guide - Documents Tab - Guide to TinyMCE Editor Buttons
Last updated on 2023-02-28
This document describes the buttons found in the TinyMCE editor and their functions.- Group: KB User's Guide
- Views this week: 237
- Total views: 27570
KB User's Guide - Documents Tab - TinyMCE Shorthand Codes
Last updated on 2022-04-05
This document explains how to use shorthand codes in the TinyMCE editor to quickly insert LinkDocs, IncludeDocs, and attachments, or to look up users.- Group: KB User's Guide
- Views this week: 129
- Total views: 17438
KB User's Guide - Documents Tab - Validation Tools
Last updated on 2025-10-06
This document explains how to use some of the document validation tools provided in KB Admin Tools for document editing.- Group: KB User's Guide
- Views this week: 89
- Total views: 35601
2021 KnowledgeBase (KB) User Group Meeting
Last updated on 2025-10-21
Every year the KnowledgeBase team and the user community come together with industry experts to share experiences, lessons learned, and best practices. This year our collaborative events took place the week of July 26th-30th, 2021.- Group: KB User's Guide
- Views this week: 93
- Total views: 21150
KB User's Guide - General Info - Checking KB Documents for Accessibility
Last updated on 2025-10-22
This document provides information and resources for verifying that the content of your KB documents is accessible for your end users.- Group: KB User's Guide
- Views this week: 157
- Total views: 37685
KB User's Guide - API - Articles
Last updated on 2025-07-30
This document provides information in the Articles API for the KnowledgeBase.- Group: KB User's Guide
- Views this week: 95
- Total views: 39663
KB User's Guide - Documents Tab - Import & Export
Last updated on 2024-02-14
The Import & Export function allows you Export active content available to your group as HTML and XML. You may also import XML content into your KB. This document will show you how to do this. To access this tool, log into the KB Admin Tools, then ...- Group: KB User's Guide
- Views this week: 138
- Total views: 40526
KB User's Guide - Documents Tab - Manually Enterable KB Custom classes
Last updated on 2023-07-24
There are nine custom classes in the KB that do not have a dedicated button in the editor. Users may enter these custom classes anywhere in their document via the source code tool and style them as needed.- Group: KB User's Guide
- Views this week: 107
- Total views: 25552
KB User's Guide - Documents Tab - Overview of Classic Editor Fields and Settings
Last updated on 2025-10-13
This document gives an overview of each field on the document creating/editing form. The Title, Keywords, Summary and Body fields are required.- Group: KB User's Guide
- Views this week: 236
- Total views: 147941
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