Results: 1–20 of 40

KB User's Guide - KB Admin Tools - Login to the KB Admin Tools (UW Madison Only)

Admins and users with access to the KB Admin Tools can use the info on this page to create and modify documents in their KB space.

• Group: KB User's Guide
• Views this week: 63
• Total views: 36399

ID: 36737

KB User's Guide - Documents Tab - Glossary and Glossary Items

Glossaries are useful to understand the meaning of terms relevant to the contents of of your KB site. The KB glossary is easy to use and there are a few ways to access it and display terms your KB pages.

• Group: KB User's Guide
• Views this week: 119
• Total views: 46461

ID: 15709

KB User's Guide - Documents Tab - Guide to TinyMCE Editor Buttons

This document describes the buttons found in the TinyMCE editor and their functions.

• Group: KB User's Guide
• Views this week: 181
• Total views: 34675

ID: 114924

2022 KnowledgeBase (KB) User Group Meeting [Campus login required]

Our annual KB User Group Meeting will take place the week of August 1-5, 2022. We will host a week of virtual sessions spanning a range of topics related to the KB, including content strategy, accessibility, process improvements, and more.

• Group: KB User's Guide
• Views this week: 0
• Total views: 2060

ID: 119485

KB User's Guide - Topics - The Batch Topic Assignment Tool

This feature allows users to apply or remove individual topics from a set documents, without affecting any other current topic assignments. You may search for a set of documents based on keywords in various fields in the document. Additionally, the ...

• Group: KB User's Guide
• Views this week: 122
• Total views: 77870

ID: 22118

KB User's Guide - Documents Tab - TinyMCE Shorthand Codes

This document explains how to use shorthand codes in the TinyMCE editor to quickly insert LinkDocs, IncludeDocs, and attachments, or to look up users.

• Group: KB User's Guide
• Views this week: 98
• Total views: 21224

ID: 114323

KB User's Guide - Documents Tab - Review and Validation Tools

This document explains how to use some of the document validation tools provided in KB Admin Tools for document editing.

• Group: KB User's Guide
• Views this week: 98
• Total views: 39142

ID: 5241

2021 KnowledgeBase (KB) User Group Meeting

Every year the KnowledgeBase team and the user community come together with industry experts to share experiences, lessons learned, and best practices. This year our collaborative events took place the week of July 26th-30th, 2021.

• Group: KB User's Guide
• Views this week: 60
• Total views: 23693

ID: 112194

KB User's Guide - Documents Tab - Transfer Ownership of One or Multiple Documents

This document explains how to transfer document ownership from one user to another, either by editing an individual document to reassign ownership, or by performing a Batch Update to reassign many documents at once.

• Group: KB User's Guide
• Views this week: 93
• Total views: 28659

ID: 92831

KB User's Guide - API - Articles

This document provides information in the Articles API for the KnowledgeBase.

• Group: KB User's Guide
• Views this week: 86
• Total views: 43783

ID: 69510

KB User's Guide - Documents Tab - Import & Export

The Import & Export function allows you Export active content available to your group as HTML and XML. You may also import XML content into your KB. This document will show you how to do this. To access this tool, log into the KB Admin Tools, then ...

• Group: KB User's Guide
• Views this week: 88
• Total views: 44557

ID: 5249

KB User's Guide - Advanced HTML - Decision Tree

This document describes how to create a decision tree that can be placed within a KB document to aid in troubleshooting or other complex decision-making scenarios.

• Group: KB User's Guide
• Views this week: 110
• Total views: 53447

ID: 66704

KB User's Guide - General Info - How to Create Accessible Documents

This documents will go over several of the different methods and standards used to make written documentation as accessible as possible.

• Group: KB User's Guide
• Views this week: 128
• Total views: 28633

ID: 112389

KB User's Guide - Users Tab - Batch Transfer Document Ownership

This document explains how to transfer document ownership from one user to another via the Users tab.

• Group: KB User's Guide
• Views this week: 108
• Total views: 41138

ID: 15193

KB User's Guide - Documents Tab - Using the Batch Tool Search

This document will show KB Admins how to search for multiple documents in support of making batch changes.

• Group: KB User's Guide
• Views this week: 106
• Total views: 42305

ID: 111812

KB User's Guide - Documents Tab - Manually Enterable KB Custom classes

There are nine custom classes in the KB that do not have a dedicated button in the editor. Users may enter these custom classes anywhere in their document via the source code tool and style them as needed.

• Group: KB User's Guide
• Views this week: 68
• Total views: 28874

ID: 36795

KB User's Guide - Documents Tab - Viewing and Editing Templates

The document template feature makes it easier for KB authors to replicate frequently used document formats and styles. This document shows you how to edit an existing template.

• Group: KB User's Guide
• Views this week: 121
• Total views: 34653

ID: 36761

KB Author Training - Overview

This document contains an overview and a table of contents for the 'KB Author Training' series of documents.

• Group: KB User's Guide
• Views this week: 136
• Total views: 60284

ID: 23277

KB User's Guide - Documents Tab - Using the Include Doc Feature to Restrict Content

This document will show you how to create a document that is restricted to a subset of your internal users. We will then show you how to embed the document with restricted content into a "container" document which is intended for general consumption.

• Group: KB User's Guide
• Views this week: 82
• Total views: 38770

ID: 5236

KB User's Guide - General Info - Checking KB Documents for Accessibility

This document provides information and resources for verifying that the content of your KB documents is accessible for your end users.

• Group: KB User's Guide
• Views this week: 121
• Total views: 42979

ID: 85611