KnowledgeBase User's Guide Search Results

KB User's Guide - Explanation of User Types and Access Levels

This document provides a broad overview of the different types of live site users in the KB, their access level, and how it relates to what content they can see.

• Group: KB User's Guide
• Views this week: 136
• Total views: 36543

ID: 36826

KB User's Guide - Topics - The Batch Topic Assignment Tool

This feature allows users to apply or remove individual topics from a set documents, without affecting any other current topic assignments. You may search for a set of documents based on keywords in various fields in the document. Additionally, the ...

• Group: KB User's Guide
• Views this week: 118
• Total views: 71332

ID: 22118

KB User's Guide - Using the UDDS Mapping Tool [Campus login required]

This document describes how to use the UDDS Mapping Tool to determine which Workday Supervisory Org (Sup Org) or Cost Center most closely matches the UDDS code you were previously using for KB Group Authorization rules.

• Group: KB User's Guide
• Views this week: 1
• Total views: 1

ID: 150991

KB User's Guide - Documents Tab - Using the Batch Tool Search

This document will show KB Admins how to search for multiple documents in support of making batch changes.

• Group: KB User's Guide
• Views this week: 66
• Total views: 36938

ID: 111812

KB User's Guide - Documents Tab - Glossary and Glossary Items

Glossaries are useful to understand the meaning of terms relevant to the contents of of your KB site. The KB glossary is easy to use and there are a few ways to access it and display terms your KB pages.

• Group: KB User's Guide
• Views this week: 90
• Total views: 39198

ID: 15709

KB User's Guide - General Info - How to Create Accessible Documents

This documents will go over several of the different methods and standards used to make written documentation as accessible as possible.

• Group: KB User's Guide
• Views this week: 125
• Total views: 18953

ID: 112389

KB User's Guide - Users Tab - Batch Transfer Document Ownership

This document explains how to transfer document ownership from one user to another via the Users tab.

• Group: KB User's Guide
• Views this week: 69
• Total views: 34016

ID: 15193

KB User's Guide - Documents Tab - Transfer Ownership of One or Multiple Documents

This document explains how to transfer document ownership from one user to another via the Documents tab by either editing an individual document to reassign ownership, or by performing a Batch Update to reassign many documents at once.

• Group: KB User's Guide
• Views this week: 76
• Total views: 22756

ID: 92831

KB User's Guide - KB Admin Tools - Login to the KB Admin Tools (UW Madison Only)

Admins and users with access to the KB Admin Tools can use the info on this page to create and modify documents in their KB space.

• Group: KB User's Guide
• Views this week: 74
• Total views: 32272

ID: 36737

KB User's Guide - Advanced HTML - Decision Tree

This document describes how to create a decision tree that can be placed within a KB document to aid in troubleshooting or other complex decision-making scenarios.

• Group: KB User's Guide
• Views this week: 107
• Total views: 48147

ID: 66704

2022 KnowledgeBase (KB) User Group Meeting [Campus login required]

Our annual KB User Group Meeting will take place the week of August 1-5, 2022. We will host a week of virtual sessions spanning a range of topics related to the KB, including content strategy, accessibility, process improvements, and more.

• Group: KB User's Guide
• Views this week: 0
• Total views: 2060

ID: 119485

KB User's Guide - Documents Tab - Guide to TinyMCE Editor Buttons

This document describes the buttons found in the TinyMCE editor and their functions.

• Group: KB User's Guide
• Views this week: 222
• Total views: 21314

ID: 114924

KB User's Guide - General Info - Checking KB Documents for Accessibility

This document provides information and resources for verifying that the content of your KB documents is accessible for your end users.

• Group: KB User's Guide
• Views this week: 89
• Total views: 34703

ID: 85611

KB User's Guide - Documents Tab - Editing an Existing Doc

This document explains how to edit published (i.e., Active) or draft (i.e., In Progress, In Review, or Inactive) documents.

• Group: KB User's Guide
• Views this week: 76
• Total views: 36449

ID: 5252

KB Author Training - Body Field - Using the TinyMCE Editor

This training document provides detailed information about the KB's editor, TinyMCE. It also includes training exercises that demonstrate how to switch between the main What-You-See-Is-What-You-Get (WYSIWYG) editing mode and the secondary source ...

• Group: KB User's Guide
• Views this week: 130
• Total views: 45705

ID: 23349

KB User's Guide - Migrating from Confluence Wiki to the KB

This document provides an overview for migrating away from the Atlassian Confluence Wiki to the KB.

• Group: KB User's Guide
• Views this week: 121
• Total views: 12191

ID: 123849

KB User's Guide - Advanced HTML - Creating Collapsing and Expanding Panels

This document describes how to add expandable/collapsible panels to a KB document. These panels provide a useful way to organize longer-form content, especially in situations where the reader may only need to read sections that apply to them.

• Group: KB User's Guide
• Views this week: 144
• Total views: 38302

ID: 73277

2021 KnowledgeBase (KB) User Group Meeting

Every year the KnowledgeBase team and the user community come together with industry experts to share experiences, lessons learned, and best practices. This year our collaborative events took place the week of July 26th-30th, 2021.

• Group: KB User's Guide
• Views this week: 60
• Total views: 19721

ID: 112194

KB User's Guide - Documents Tab - Overview of Fields in Document editor

This document gives an overview of each field on the document creating/editing form. The Title, Keywords, Summary and Body fields are required.

• Group: KB User's Guide
• Views this week: 230
• Total views: 139676

ID: 5238

KB User's Guide - Documents Tab - TinyMCE Accessibility Checker

This document provides information on the TinyMCE editor's accessibility checker and how it checks for and fixes any possible issues within a document.

• Group: KB User's Guide
• Views this week: 83
• Total views: 14601

ID: 116740