KnowledgeBase User's Guide Search Results

KB User's Guide - Settings Tab - Google Analytics

Tracking the use of your Knowledge Base space is important to knowing what your users are accessing and to be aware of top documents and site visitor behaviors. This document will walk you through the process of setting up the analytics within your ...

• Group: KB User's Guide
• Views this week: 64
• Total views: 39509

ID: 52175

KB User's Guide - Topics Tab - Introduction to the Topics Tree

This document provides an overview of the topics tree in the KB Admin Tools, which is found under the Topics tab.

• Group: KB User's Guide
• Views this week: 51
• Total views: 37694

ID: 110

KB User's Guide - Topics Tab - Audiences

Working much like a document flag or label, you may associate documents with "audiences" in your KB space. Users can then use audiences to filter for content that pertains to their role in your organization. This document will show you how to ...

• Group: KB User's Guide
• Views this week: 65
• Total views: 36071

ID: 36845

KB User's Guide - API - Site Banners

This document provides information for the Site Banners API for the KnowledgeBase.

• Group: KB User's Guide
• Views this week: 51
• Total views: 25031

ID: 86187

KB User's Guide - Documents Tab - Request Activation / Inactivation

This document describes how users without publish rights can notify admins in their space that they have a document that needs to be activated or deactivated.

• Group: KB User's Guide
• Views this week: 48
• Total views: 32062

ID: 36855

KB User's Guide - Settings Tab - Blocking IP Addresses

This document describes how to block specific device IP addresses and IP ranges and prevent them from accessing your KB sites. This is useful if you notice that certain IP addresses are generating spam or performing a large number of irregular ...

• Group: KB User's Guide
• Views this week: 28
• Total views: 3222

ID: 141431

KB User's Guide - Advanced HTML - Create a list of featured links

Add a group of links in a two column card-style layout within the flow of your document or as their own content module on a custom homepage.

• Group: KB User's Guide
• Views this week: 58
• Total views: 9986

ID: 124322

KB User's Guide - Settings Tab - Site Footers

This document explains how you can customize the footer that displays on your internal and external live sites from the Settings tab.

• Group: KB User's Guide
• Views this week: 44
• Total views: 7613

ID: 131542

KB User's Guide - General Info - Topics Search on the Live Sites

This document describes how the topic dropdown affects the search functionality on the live sites.

• Group: KB User's Guide
• Views this week: 47
• Total views: 31844

ID: 15405

KB User's Guide - General Info - KnowledgeBase Search Tips

This document gives an overview of how to effectively use the Search function in the KB Live Site(s).

• Group: KB User's Guide
• Views this week: 48
• Total views: 30648

ID: 44333

KB User's Guide - Settings Tab - Edit This Page button

After publishing a document to your Internal KB site, an Edit this page button appears on the upper right of the document of the live site. This button can act as a shortcut to the KB Admin Tools. This document will show admins how to adjust this ...

• Group: KB User's Guide
• Views this week: 43
• Total views: 30720

ID: 6276

KB User's Guide - Settings Tab - Customizing Live Site Messages

Admins and Users who have permissions to access the Settings tab may customize messages for your KB site, such as those shown to users after they perform searches or try to access a document that is unavailable. This document will walk you through ...

• Group: KB User's Guide
• Views this week: 38
• Total views: 29149

ID: 55543

2024 KnowledgeBase (KB) User Group Meeting

Our annual KB User Group Meeting will take place the week of July 29-August 2, 2024. We will host a week of virtual sessions spanning a range of topics related to the KB, including content strategy, accessibility, process improvements, and more.

• Group: KB User's Guide
• Views this week: 92
• Total views: 11998

ID: 137917

KB User's Guide - General Info - How to Create Accessible Documents

This documents will go over several of the different methods and standards used to make written documentation as accessible as possible.

• Group: KB User's Guide
• Views this week: 96
• Total views: 19063

ID: 112389

KB User's Guide - API - Connecting to the Internal API [Campus login required]

This document describes the process to authenticate and connect to a site's internal API, which allows you to make GET requests to access internal KB content available to your site.

• Group: KB User's Guide
• Views this week: 0
• Total views: 9

ID: 136766

KB User's Guide - Documents Tab - Blogging

Blogging functionality allows document users and readers to post comments to individual KnowledgeBase (KB) documents. Please note that blogging works *only on* internal sites/documents.

• Group: KB User's Guide
• Views this week: 26
• Total views: 29271

ID: 12562

KB User's Guide - Training - Tour of a KnowledgeBase (KB) Site

Users who access your published KB content will do so by visiting your "live site". This document describes both the standard and optional elements that appear on your live site, particularly your homepage.

• Group: KB User's Guide
• Views this week: 36
• Total views: 32610

ID: 15355

KB User's Guide - Documents Tab - Requesting a Document From Another Group

In the KB, you can have documents that are owned and maintained by other groups shared with your own group, making it possible for your users to easily access that existing content without recreating it for your group. This page describes how to ...

• Group: KB User's Guide
• Views this week: 42
• Total views: 35820

ID: 43054

KB User's Guide - Settings Tab - Enable the Email Listener Form

This document describes how to add an optional form to your KB live site that can be used by end users to submit questions or issues to a specified support address.

• Group: KB User's Guide
• Views this week: 44
• Total views: 26950

ID: 36927

KB User's Guide - Sensitive and Restricted Data Policy

The following document outlines the Knowledgebase policy regarding sensitive, restricted, and internally protected data.

• Group: KB User's Guide
• Views this week: 44
• Total views: 9064

ID: 127184