KnowledgeBase User's Guide Search Results

2022 KnowledgeBase (KB) User Group Meeting [Campus login required]

Our annual KB User Group Meeting will take place the week of August 1-5, 2022. We will host a week of virtual sessions spanning a range of topics related to the KB, including content strategy, accessibility, process improvements, and more.

• Group: KB User's Guide
• Views this week: 0
• Total views: 2060

ID: 119485

KB User's Guide - API - News

This document provides information in the News API for the KnowledgeBase.

• Group: KB User's Guide
• Views this week: 61
• Total views: 32799

ID: 71428

KB User's Guide - Assessment Tab - Quiz/Survey Settings

This document describes how to find and change the default page heading for your site's "Assessment" page.

• Group: KB User's Guide
• Views this week: 55
• Total views: 33334

ID: 36755

KB User's Guide - Settings Tab - Group Spaces Screen

There are options that can be set at the site level so that each KB Administrator can choose the best options for their users.

• Group: KB User's Guide
• Views this week: 55
• Total views: 34606

ID: 18597

KB User's Guide - API - Increasing the Number of Allowed Daily Connections for an IP Address [Campus login required]

This document describes how to authorize certain IP addresses to make an increased number of daily connections to the KB API. This may be necessary if you have a device that frequently calls the API and regularly reaches the default limit of 800 ...

• Group: KB User's Guide
• Views this week: 0
• Total views: 1

ID: 143903

KB User's Guide - What is the KB Advisory Group?

This document provides information about the KB Advisory Group, including what it is, when we meet, and how to join.

• Group: KB User's Guide
• Views this week: 26
• Total views: 4913

ID: 147560

KB User's Guide - Assessments - View Assessments on the Live Internal Site

This doc will show you the url to refer those who want to take a Quiz/ Survey on your Live Internal Site. You may also create a side module on your Live site and direct your users to your Quiz Surveys.

• Group: KB User's Guide
• Views this week: 37
• Total views: 23531

ID: 61093

KB User's Guide - Documents Tab - Glossary and Glossary Items

Glossaries are useful to understand the meaning of terms relevant to the contents of of your KB site. The KB glossary is easy to use and there are a few ways to access it and display terms your KB pages.

• Group: KB User's Guide
• Views this week: 89
• Total views: 41727

ID: 15709

KB User's Guide - Site Pref Tab - Mobile CSS

The mobile view of the KnowledgeBase (KB) allows for optimized viewing on devices with smaller screens.

• Group: KB User's Guide
• Views this week: 59
• Total views: 33314

ID: 18778

KB User's Guide - KB Training - Watch the New Editor Training

The KB Team held a training on the new document editor, which will eventually replace the classic editor. If you weren't able to attend, you can view the training recording here.

• Group: KB User's Guide
• Views this week: 39
• Total views: 23364

ID: 104509

KB User's Guide - Documents Tab - Creating and Using Document Headers and Footers

The Page header and Page hooter features allow authors to apply predefined headers and footers to their documents using a simple drop-down menu. Users with publish rights can also define new headers and footers or edit existing options using these ...

• Group: KB User's Guide
• Views this week: 80
• Total views: 37976

ID: 24015

KB User's Guide - Documents Tab - Managing Attachments

This document describes the different ways you can manage the contents of your document or shared attachment folders.

• Group: KB User's Guide
• Views this week: 59
• Total views: 10507

ID: 126951

KB User's Guide - Documents Tab - Attachment Search

In addition to searching for document keywords and text, the KB's search engine allows users to search for text within certain types of file attachments.

• Group: KB User's Guide
• Views this week: 49
• Total views: 30039

ID: 27227

KB User's Guide - Documents Tab - Suggest a Document Link - How to Submit a Suggestion

The Suggest a document link allows users to submit requests for new documentation.

• Group: KB User's Guide
• Views this week: 62
• Total views: 43635

ID: 16441

KB User's Guide - General Info - Site-Level Vs. Document-Level Feedback

This document describes the difference between site-level and document-level feedback forms available to end users, including how related notifications are routed.

• Group: KB User's Guide
• Views this week: 75
• Total views: 28895

ID: 89421

KB User's Guide - Settings Tab - "Hide Restricted Documents from Search" Setting

This document explains how to hide restricted documents from internal live site search results.

• Group: KB User's Guide
• Views this week: 72
• Total views: 32543

ID: 12074

KB User's Guide - Settings Tab - Google Analytics

Tracking the use of your Knowledge Base space is important to knowing what your users are accessing and to be aware of top documents and site visitor behaviors. This document will walk you through the process of setting up the analytics within your ...

• Group: KB User's Guide
• Views this week: 55
• Total views: 41901

ID: 52175

KB User's Guide - Topics Tab - Introduction to the Topics Tree

This document provides an overview of the topics tree in the KB Admin Tools, which is found under the Topics tab.

• Group: KB User's Guide
• Views this week: 74
• Total views: 40482

ID: 110

KB User's Guide - Topics Tab - Audiences

Working much like a document flag or label, you may associate documents with "audiences" in your KB space. Users can then use audiences to filter for content that pertains to their role in your organization. This document will show you how to ...

• Group: KB User's Guide
• Views this week: 78
• Total views: 39166

ID: 36845

KB User's Guide - Settings Tab - Blocking IP Addresses

This document describes how to block specific device IP addresses and IP ranges and prevent them from accessing your KB sites. This is useful if you notice that certain IP addresses are generating spam or performing a large number of irregular ...

• Group: KB User's Guide
• Views this week: 29
• Total views: 4328

ID: 141431