Results: 101-120 of 236

KB User's Guide - Documents Tab - Find & Replace Text

Last updated on 2023-09-11
The KB Find & Replace feature is a Full Text Find and Replace. This document explains to Groups Space Admins exactly how to find and replace text items, words or phrases in multiple KB documents.
  • Group: KB User's Guide
  • Views this week: 24
  • Total views: 32946
ID: 5247

KB User's Guide - Documents Tab - Editing When Review Comments Are Required

Last updated on 2023-09-11
This document describes the steps authors need to take when their KB group requires review comments to edit documents.
  • Group: KB User's Guide
  • Views this week: 16
  • Total views: 26142
ID: 105

KB User's Guide - General Info - How to Hide Topic Breadcrumbs

Last updated on 2023-08-28
This document will explain how a KB Group Admin can hide topic breadcrumbs from view on their KB Live Site(s), either across your site or on a single KB document.
  • Group: KB User's Guide
  • Views this week: 14
  • Total views: 11300
ID: 112059

KB User's Guide - General Info - How to Create Accessible Documents

Last updated on 2023-08-25
This documents will go over several of the different methods and standards used to make written documentation as accessible as possible.
  • Group: KB User's Guide
  • Views this week: 41
  • Total views: 11769
ID: 112389

KB User's Guide - Documents Tab - Shared-private (Privately Shared Docs)

Last updated on 2023-08-25
This document describes the KB's private share feature and how you can use it to give one-off access to individual internal documents.
  • Group: KB User's Guide
  • Views this week: 21
  • Total views: 29564
ID: 11800

KB User's Guide - Documents Tab - Quick Edit Buttons

Last updated on 2023-08-25
The "quick edit" button allows authors to jump directly into the the document editor for a given document without having to view the document review screen first. This document describes where to find the quick edit button under the Documents tab ...
  • Group: KB User's Guide
  • Views this week: 20
  • Total views: 26701
ID: 24428

KB User's Guide - Users Tab - Remove User from the System

Last updated on 2023-08-24
This document explains the behavior of the Remove User from the System button on the Users tab in the KB Admin Tools.
  • Group: KB User's Guide
  • Views this week: 23
  • Total views: 25136
ID: 15207

KB User's Guide - Settings Tab - Requiring Review Comments

Last updated on 2023-08-24
By default, authors are not required to enter a comment prior to editing an active document. This document describes how to change that setting for your group space so that comments are required.
  • Group: KB User's Guide
  • Views this week: 14
  • Total views: 26657
ID: 8956

KB User's Guide - Settings Tab - Menus

Last updated on 2023-08-24
Menus appear on your Live KB Site(s). There are seven distinct places where an Admin can apply a Menu. This document will help describe Menu functionality and how you can use it to best engage your users.
  • Group: KB User's Guide
  • Views this week: 29
  • Total views: 63746
ID: 27019

KB User's Guide - Advanced HTML - Decision Tree

Last updated on 2023-08-21
This document describes how to create a decision tree that can be placed within a KB document to aid in troubleshooting or other complex decision-making scenarios.
  • Group: KB User's Guide
  • Views this week: 21
  • Total views: 42304
ID: 66704

KB User's Guide - Documents Tab - Editing an Existing Doc

Last updated on 2023-08-21
This document explains how to edit published (i.e., Active) or draft (i.e., In Progress, In Review, or Inactive) documents.
  • Group: KB User's Guide
  • Views this week: 20
  • Total views: 31499
ID: 5252

KB User's Guide - Stats Tab - Doc Events

Last updated on 2023-08-21
The Doc events stats uses data from the Comments and events log on each document. You may use one of 58 displays of information, or you may combine reports for more detailed information.
  • Group: KB User's Guide
  • Views this week: 17
  • Total views: 11808
ID: 112403

KB User's Guide - Stats Tab - Document Views by User

Last updated on 2023-08-21
Should there be an occasion where KB admins need to know which of their group members has viewed a document in their internal KB site, the Document Views by User function will prove most useful. This document will show you how to use the filters to ...
  • Group: KB User's Guide
  • Views this week: 15
  • Total views: 25425
ID: 22314

KB User's Guide - Stats Tab - Docs by Helpfulness Link and Scores

Last updated on 2023-08-21
This document describes how to view helpfulness score logs in the KB Admin Tools, as well as how to reset/purge these scores for documents on your KB site
  • Group: KB User's Guide
  • Views this week: 26
  • Total views: 28177
ID: 24410

KB Author Training - Body Field - Using the TinyMCE Editor

Last updated on 2023-08-17
This training document provides detailed information about the KB's editor, TinyMCE. It also includes training exercises that demonstrate how to switch between the main What-You-See-Is-What-You-Get (WYSIWYG) editing mode and the secondary source ...
  • Group: KB User's Guide
  • Views this week: 29
  • Total views: 38166
ID: 23349

KB Author Training - Editing an Existing Document

Last updated on 2023-08-17
This document contains instructions for editing an existing document. For detailed information about other aspects of the document editor, please continue with this training series or return to the 23277.
  • Group: KB User's Guide
  • Views this week: 23
  • Total views: 37777
ID: 23215

KB User's Guide - Documents Tab - Default Keywords

Last updated on 2023-08-17
This document explains how to create default keywords that both authors and admins can apply to each document.
  • Group: KB User's Guide
  • Views this week: 23
  • Total views: 26827
ID: 5343

KB User's Guide - General Info - Table of Contents

Last updated on 2023-08-14
Clicking on any link on this page will lead you to the KB User's Guide KB subsite. Once on the subsite, you may continue to search for documents and advanced search features to find what you need.
  • Group: KB User's Guide
  • Views this week: 35
  • Total views: 74726
ID: 5233

KB User's Guide - Documents Tab - Changing a Document's Status to "Deleted"

Last updated on 2023-08-14
Sometimes you may want to delete a document that is no longer necessary or that was created in error. Before moving forward, please consider the document retention policies of your KB Group and that of your institution.
  • Group: KB User's Guide
  • Views this week: 26
  • Total views: 31193
ID: 5724

KB User's Guide - General Info - XML (RSS) Display Options

Last updated on 2023-08-11
The KB offers RSS feed options for your KB site. RSS is a format for delivering regularly changing web content. Some KB groups publish and frequently updateinformation: documents, news, blog entries and so on. The RSS feed benefits those who want ...
  • Group: KB User's Guide
  • Views this week: 33
  • Total views: 40086
ID: 15136
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