KnowledgeBase User's Guide Search Results

KB User's Guide - Users Tab - Remove User from the System

This document explains the behavior of the Remove User from the System button on the Users tab in the KB Admin Tools.

• Group: KB User's Guide
• Views this week: 42
• Total views: 26340

ID: 15207

KB User's Guide - Settings Tab - Requiring Review Comments

By default, authors are not required to enter a comment prior to editing an active document. This document describes how to change that setting for your group space so that comments are required.

• Group: KB User's Guide
• Views this week: 34
• Total views: 27722

ID: 8956

KB User's Guide - Settings Tab - Menus

Menus appear on your Live KB Site(s). There are seven distinct places where an Admin can apply a Menu. This document will help describe Menu functionality and how you can use it to best engage your users.

• Group: KB User's Guide
• Views this week: 66
• Total views: 65230

ID: 27019

KB User's Guide - Documents Tab - Editing an Existing Doc

This document explains how to edit published (i.e., Active) or draft (i.e., In Progress, In Review, or Inactive) documents.

• Group: KB User's Guide
• Views this week: 49
• Total views: 32708

ID: 5252

KB User's Guide - Stats Tab - Doc Events

The Doc events stats uses data from the Comments and events log on each document. You may use one of 58 displays of information, or you may combine reports for more detailed information.

• Group: KB User's Guide
• Views this week: 32
• Total views: 12715

ID: 112403

KB User's Guide - Stats Tab - Document Views by User

Should there be an occasion where KB admins need to know which of their group members has viewed a document in their internal KB site, the Document Views by User function will prove most useful. This document will show you how to use the filters to ...

• Group: KB User's Guide
• Views this week: 33
• Total views: 26315

ID: 22314

KB User's Guide - Stats Tab - Docs by Helpfulness Link and Scores

This document describes how to view helpfulness score logs in the KB Admin Tools, as well as how to reset/purge these scores for documents on your KB site

• Group: KB User's Guide
• Views this week: 49
• Total views: 29364

ID: 24410

KB Author Training - Body Field - Using the TinyMCE Editor

This training document provides detailed information about the KB's editor, TinyMCE. It also includes training exercises that demonstrate how to switch between the main What-You-See-Is-What-You-Get (WYSIWYG) editing mode and the secondary source ...

• Group: KB User's Guide
• Views this week: 79
• Total views: 39918

ID: 23349

KB User's Guide - Documents Tab - Default Keywords

This document explains how to create default keywords that both authors and admins can apply to each document.

• Group: KB User's Guide
• Views this week: 32
• Total views: 27779

ID: 5343

KB User's Guide - General Info - Table of Contents

Clicking on any link on this page will lead you to the KB User's Guide KB subsite. Once on the subsite, you may continue to search for documents and advanced search features to find what you need.

• Group: KB User's Guide
• Views this week: 67
• Total views: 76396

ID: 5233

KB User's Guide - Documents Tab - Changing a Document's Status to "Deleted"

Sometimes you may want to delete a document that is no longer necessary or that was created in error. Before moving forward, please consider the document retention policies of your KB Group and that of your institution.

• Group: KB User's Guide
• Views this week: 46
• Total views: 32339

ID: 5724

KB User's Guide - General Info - XML (RSS) Display Options

The KB offers RSS feed options for your KB site. RSS is a format for delivering regularly changing web content. Some KB groups publish and frequently updateinformation: documents, news, blog entries and so on. The RSS feed benefits those who want ...

• Group: KB User's Guide
• Views this week: 59
• Total views: 42756

ID: 15136

KB User's Guide - Topics - The Batch Topic Assignment Tool

This feature allows users to apply or remove individual topics from a set documents, without affecting any other current topic assignments. You may search for a set of documents based on keywords in various fields in the document. Additionally, the ...

• Group: KB User's Guide
• Views this week: 52
• Total views: 67445

ID: 22118

KB User's Guide - Home Tab - Dashboard

The Dashboard allows you take a quick temp of the activity on your KB Site at a glance. From the Home Tab, you may also update your user profile by clicking on the My Profile link. You may access KB Monthly Advisory Meeting Minutes from this, ...

• Group: KB User's Guide
• Views this week: 54
• Total views: 31467

ID: 2636

KB User's Guide - Stats Tab - Doc Upkeep All Groups

KB Admins can track document activity of: creation, activation, etc. The Time Frame filter allows you to look at a specific month or a block of time such as a calendar year or a specific quarter of the fiscal year. This document will explain what ...

• Group: KB User's Guide
• Views this week: 56
• Total views: 23711

ID: 36809

KB User's Guide - General Info - Creating a KB Admin Alert

If you have important information you need to communicate to all authors in your KB group space, you may create a KB Admin Alert, which will display as a persistent banner in the KB Admin Tools.

• Group: KB User's Guide
• Views this week: 42
• Total views: 15278

ID: 104160

KB User's Guide - Documents Tab - Identifying Broken Hyperlinks on your KB documents

KB Admins may identify broken hyperlinks external to the KB . Occasionally, links external to the KB have been updated and subsequently broken since KB document activation. We will show you how to identify broken links in your KB document.

• Group: KB User's Guide
• Views this week: 61
• Total views: 36680

ID: 15406

KB User's Guide - Users Tab - Transfer News Ownership Button

This document explains the behavior Transfer News Ownership button.

• Group: KB User's Guide
• Views this week: 46
• Total views: 26793

ID: 15192

KB User's Guide - Users Tab - Updating a User's Default KB Group Space via the Users Tab

This document demonstrate how Group Space Admin, who has access to the Users Tab, can update the Default Group Space of a user in their own Group Space. Use Case : A KB Admin from Group Space A grants access to an user who still has access to Group ...

• Group: KB User's Guide
• Views this week: 50
• Total views: 28394

ID: 5961

KB User's Guide - Documents Tab - Define and Apply Document Headers and Footers

The PageHeader and PageFooter features allow authors to apply predefined headers and footers to their documents using a simple drop-down menu. Users with publish rights can also define new headers and footers or edit existing options using these ...

• Group: KB User's Guide
• Views this week: 39
• Total views: 31487

ID: 24015