KB User's Guide - Documents Tab - Editing When Review Comments Are Optional
Last updated on 2023-09-11
This document describes the editing process in group spaces where review comments are optional.- Group: KB User's Guide
- Views this week: 26
- Total views: 30223
KB User's Guide - Documents Tab - Find & Replace Text
Last updated on 2023-09-11
The KB Find & Replace feature is a Full Text Find and Replace. This document explains to Groups Space Admins exactly how to find and replace text items, words or phrases in multiple KB documents.- Group: KB User's Guide
- Views this week: 62
- Total views: 36054
KB User's Guide - Documents Tab - Editing When Review Comments Are Required
Last updated on 2023-09-11
This document describes the steps authors need to take when their KB group requires review comments to edit documents.- Group: KB User's Guide
- Views this week: 46
- Total views: 28849
KB User's Guide - General Info - How to Hide Topic Breadcrumbs
Last updated on 2023-08-28
This document will explain how a KB Group Admin can hide topic breadcrumbs from view on their KB Live Site(s), either across your site or on a single KB document.- Group: KB User's Guide
- Views this week: 39
- Total views: 13777
KB User's Guide - Documents Tab - Shared-private (Privately Shared Docs)
Last updated on 2023-08-25
This document describes the KB's private share feature and how you can use it to give one-off access to individual internal documents.- Group: KB User's Guide
- Views this week: 46
- Total views: 32412
KB User's Guide - Documents Tab - Quick Edit Buttons
Last updated on 2023-08-25
The "quick edit" button allows authors to jump directly into the the document editor for a given document without having to view the document review screen first. This document describes where to find the quick edit button under the Documents tab ...- Group: KB User's Guide
- Views this week: 23
- Total views: 28935
KB User's Guide - Settings Tab - Requiring Review Comments
Last updated on 2023-08-24
By default, authors are not required to enter a comment prior to editing an active document. This document describes how to change that setting for your group space so that comments are required.- Group: KB User's Guide
- Views this week: 59
- Total views: 29232
KB User's Guide - Settings Tab - Menus
Last updated on 2023-08-24
Menus appear on your Live KB Site(s). There are seven distinct places where an Admin can apply a Menu. This document will help describe Menu functionality and how you can use it to best engage your users.- Group: KB User's Guide
- Views this week: 52
- Total views: 67454
KB User's Guide - Advanced HTML - Decision Tree
Last updated on 2023-08-21
This document describes how to create a decision tree that can be placed within a KB document to aid in troubleshooting or other complex decision-making scenarios.- Group: KB User's Guide
- Views this week: 47
- Total views: 45415
KB User's Guide - Documents Tab - Editing an Existing Doc
Last updated on 2023-08-21
This document explains how to edit published (i.e., Active) or draft (i.e., In Progress, In Review, or Inactive) documents.- Group: KB User's Guide
- Views this week: 36
- Total views: 34377
KB User's Guide - Stats Tab - Doc Events
Last updated on 2023-08-21
The Doc events stats uses data from the Comments and events log on each document. You may use one of 58 displays of information, or you may combine reports for more detailed information.- Group: KB User's Guide
- Views this week: 31
- Total views: 14128
KB User's Guide - Stats Tab - Docs by Helpfulness Link and Scores
Last updated on 2023-08-21
This document describes how to view helpfulness score logs in the KB Admin Tools, as well as how to reset/purge these scores for documents on your KB site- Group: KB User's Guide
- Views this week: 60
- Total views: 31456
KB User's Guide - General Info - Table of Contents
Last updated on 2023-08-14
Clicking on any link on this page will lead you to the KB User's Guide KB subsite. Once on the subsite, you may continue to search for documents and advanced search features to find what you need.- Group: KB User's Guide
- Views this week: 59
- Total views: 78564
KB User's Guide - General Info - XML (RSS) Display Options
Last updated on 2023-08-11
The KB offers RSS feed options for your KB site. RSS is a format for delivering regularly changing web content. Some KB groups publish and frequently updateinformation: documents, news, blog entries and so on. The RSS feed benefits those who want ...- Group: KB User's Guide
- Views this week: 76
- Total views: 45645
KB User's Guide - Topics - The Batch Topic Assignment Tool
Last updated on 2023-08-11
This feature allows users to apply or remove individual topics from a set documents, without affecting any other current topic assignments. You may search for a set of documents based on keywords in various fields in the document. Additionally, the ...- Group: KB User's Guide
- Views this week: 49
- Total views: 69224
KB User's Guide - Home Tab - Dashboard
Last updated on 2023-08-09
The Dashboard allows you take a quick temp of the activity on your KB Site at a glance. From the Home Tab, you may also update your user profile by clicking on the My Profile link. You may access KB Monthly Advisory Meeting Minutes from this, ...- Group: KB User's Guide
- Views this week: 38
- Total views: 32983
KB User's Guide - Stats Tab - Doc Upkeep All Groups
Last updated on 2023-08-08
KB Admins can track document activity of: creation, activation, etc. The Time Frame filter allows you to look at a specific month or a block of time such as a calendar year or a specific quarter of the fiscal year. This document will explain what ...- Group: KB User's Guide
- Views this week: 35
- Total views: 25006
KB User's Guide - General Info - Creating a KB Admin Alert
Last updated on 2023-08-08
If you have important information you need to communicate to all authors in your KB group space, you may create a KB Admin Alert, which will display as a persistent banner in the KB Admin Tools.- Group: KB User's Guide
- Views this week: 25
- Total views: 16531
KB User's Guide - Documents Tab - Identifying Broken Hyperlinks on your KB documents
Last updated on 2023-08-08
KB Admins may identify broken hyperlinks external to the KB . Occasionally, links external to the KB have been updated and subsequently broken since KB document activation. We will show you how to identify broken links in your KB document.- Group: KB User's Guide
- Views this week: 78
- Total views: 38976
KB User's Guide - Topics Tab - Create Topic Footers
Last updated on 2023-07-27
This document describes how to set up topic-dependent footers on the Topics tab.- Group: KB User's Guide
- Views this week: 36
- Total views: 29535
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