Results: 141-160 of 228

KB User's Guide - Documents Tab - Manually Enterable KB Custom classes

Last updated on 2023-07-24
There are nine custom classes in the KB that do not have a dedicated button in the editor. Users may enter these custom classes anywhere in their document via the source code tool and style them as needed.
  • Group: KB User's Guide
  • Views this week: 10
  • Total views: 19840
ID: 36795

KB User's Guide - Documents Tab - Purging Content in Trash Queue Documents

Last updated on 2023-07-24
Once a document has been deleted (e.g. moved into the Trash queue) only someone with "Publish" rights can Purge the document content. This document explains how to Purge a document found in the Trash queue and will tell you what becomes of that ...
  • Group: KB User's Guide
  • Views this week: 24
  • Total views: 31100
ID: 5245

KB User's Guide - General Info - KnowledgeBase Search Tips

Last updated on 2023-07-24
This document gives an overview of how to effectively use the Search function in the KB Live Site(s).
  • Group: KB User's Guide
  • Views this week: 14
  • Total views: 26334
ID: 44333

KB User's Guide - Settings - Updating a Group Contact

Last updated on 2023-07-19
When a KB group space is created by the KB Team, the group is assigned a group Contact Name and Email Address, as prescribed by the person requesting the site. The group space Contact can be one or more people. The groups contact can also be a ...
  • Group: KB User's Guide
  • Views this week: 20
  • Total views: 23484
ID: 36747

KB User's Guide - Home Tab - Upload Profile Photo

Last updated on 2023-07-13
Help your colleagues match a name to a face by uploading a profile photo. This document will show you how to upload a photo that you have in your files or that is accessible by a url.
  • Group: KB User's Guide
  • Views this week: 32
  • Total views: 30563
ID: 6277

KB User's Guide - Contact the KB Team

Last updated on 2023-07-13
The KnowledgeBase (KB) team's standard support hours are Monday-Friday 9:00 a.m. to 5:00 p.m..
  • Group: KB User's Guide
  • Views this week: 14
  • Total views: 10625
ID: 113672

KB User's Guide - Assessment Tab - Existing Questions

Last updated on 2023-07-13
From the Questions screen, you may manage the questions you have created. Use up to nine filters to view a precise set of questions. This document will guide you through the functionality on this screen.
  • Group: KB User's Guide
  • Views this week: 17
  • Total views: 27541
ID: 27228

KB User's Guide - Documents Tab - Display an Image link

Last updated on 2023-07-05
KB Admins may want to provide a link of an image file (e.g. JPG, PNG, etc), as opposed to embedding the image into their document. This way, space on the page is not used and the User may download the image, if they wish. This document shows you ...
  • Group: KB User's Guide
  • Views this week: 20
  • Total views: 25443
ID: 69336

KB User's Guide - Documents Tab - Pasting from Microsoft Office or Google Docs

Last updated on 2023-06-30
This document explains considerations for pasting content from Microsoft Office or Google Docs into the KB.
  • Group: KB User's Guide
  • Views this week: 16
  • Total views: 29659
ID: 21357

KB User's Guide - General Info - View Your Institution Sitemap

Last updated on 2023-06-30
Search engine web crawlers read your Institution's site map (and consequently its content) to intelligently crawl your site. It provides valuable metadata associated with the KB documents listed in that sitemap. Metadata is information about a KB ...
  • Group: KB User's Guide
  • Views this week: 18
  • Total views: 27200
ID: 55719

KB User's Guide - News Tab - News Item Status

Last updated on 2023-06-30
This document defines the different states of a News item.
  • Group: KB User's Guide
  • Views this week: 15
  • Total views: 26228
ID: 20879

KB User's Guide - Documents Tab - ImportHTML button

Last updated on 2023-06-29
This document will show you how to use the ImportHTML button.
  • Group: KB User's Guide
  • Views this week: 13
  • Total views: 214295
ID: 14926

KB User's Guide - Settings Tab - Displaying KB Pre-defined Features via Side Module Links

Last updated on 2023-06-27
This document will go into detail on how to display links to the Site-level Feedback Form, Topics Map, Keyword Index, Site Glossary, Assessment page, and Dropbox page as Side Module Links.
  • Group: KB User's Guide
  • Views this week: 25
  • Total views: 26944
ID: 25234

KB User's Guide - Settings Tab - Document Expiration Period

Last updated on 2023-06-26
This document discusses what the Document Expiration Period is, the default expiration period and how you can change it to suit your KB Group's needs.
  • Group: KB User's Guide
  • Views this week: 21
  • Total views: 26071
ID: 8955

KB User's Guide - News Tab - Searching for News Items

Last updated on 2023-06-16
This document explains how to search within KB Admin Tools for posted news items.
  • Group: KB User's Guide
  • Views this week: 19
  • Total views: 27424
ID: 5273

KB User's Guide - General Info - Highlighting in the Live Sites and in the KB Admin Tools

Last updated on 2023-06-15
This document will discuss how to highlight a single document within a list of document results either in the Live Sites or in the KB Admin Tools. We will also discuss how your search terms in the in the live document can be highlighted /or have ...
  • Group: KB User's Guide
  • Views this week: 19
  • Total views: 27004
ID: 18580

KB User's Guide - Home Tab - Updating Your Default KB Group Space via the Home Tab

Last updated on 2023-06-15
When you open the KB Admin Tools, it can open up to the KB Group of your choice. This document will show you how to change your default KB Group setting.
  • Group: KB User's Guide
  • Views this week: 26
  • Total views: 28818
ID: 5240

KB User's Guide - Site Pref Tab - Mobile View CSS

Last updated on 2023-06-15
The mobile view of the KnowledgeBase (KB) allows for optimized viewing on devices with smaller screens.
  • Group: KB User's Guide
  • Views this week: 20
  • Total views: 25837
ID: 18778

KB User's Guide - Advanced HTML - Formatting Nested Lists

Last updated on 2023-06-13
This document describes how to properly format nested lists in HTML.
  • Group: KB User's Guide
  • Views this week: 13
  • Total views: 28177
ID: 67898

KB User's Guide - Settings Tab - SEO Description for the Internal and External Sites

Last updated on 2023-06-13
When it comes to optimizing your site for optimal SERP (search engine results page) performance, the content of your internal and/ or external site's SEO (search engine optimization) description are a crucial component that users evaluate when ...
  • Group: KB User's Guide
  • Views this week: 23
  • Total views: 24134
ID: 36829
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