KnowledgeBase User's Guide Search Results

KB User's Guide - General Info - Subscribe to Changes

The following explains how to receive an email notification whenever a change is made to a document.

• Group: KB User's Guide
• Views this week: 44
• Total views: 27173

ID: 13761

KB User's Guide - General Info - Embedding KB Content in Another Website

This document explains the use case and approach for embedding KB content into an external (i.e. non-KB) website or web-based application that your organization manages.

• Group: KB User's Guide
• Views this week: 25
• Total views: 20945

ID: 81509

KB User's Guide - Documents Tab - Manually Enterable KB Custom classes

There are nine custom classes in the KB that do not have a dedicated button in the editor. Users may enter these custom classes anywhere in their document via the source code tool and style them as needed.

• Group: KB User's Guide
• Views this week: 35
• Total views: 20156

ID: 36795

KB User's Guide - Documents Tab - Purging Content in Trash Queue Documents

Once a document has been deleted (e.g. moved into the Trash queue) only someone with "Publish" rights can Purge the document content. This document explains how to Purge a document found in the Trash queue and will tell you what becomes of that ...

• Group: KB User's Guide
• Views this week: 38
• Total views: 31476

ID: 5245

KB User's Guide - General Info - KnowledgeBase Search Tips

This document gives an overview of how to effectively use the Search function in the KB Live Site(s).

• Group: KB User's Guide
• Views this week: 53
• Total views: 26644

ID: 44333

KB User's Guide - Settings - Updating a Group Contact

When a KB group space is created by the KB Team, the group is assigned a group Contact Name and Email Address, as prescribed by the person requesting the site. The group space Contact can be one or more people. The groups contact can also be a ...

• Group: KB User's Guide
• Views this week: 44
• Total views: 23797

ID: 36747

KB User's Guide - Home Tab - Upload Profile Photo

Help your colleagues match a name to a face by uploading a profile photo. This document will show you how to upload a photo that you have in your files or that is accessible by a url.

• Group: KB User's Guide
• Views this week: 70
• Total views: 31416

ID: 6277

KB User's Guide - Contact the KB Team

The KnowledgeBase (KB) team's standard support hours are Monday-Friday 9:00 a.m. to 5:00 p.m..

• Group: KB User's Guide
• Views this week: 51
• Total views: 10987

ID: 113672

KB User's Guide - Assessment Tab - Existing Questions

From the Questions screen, you may manage the questions you have created. Use up to nine filters to view a precise set of questions. This document will guide you through the functionality on this screen.

• Group: KB User's Guide
• Views this week: 55
• Total views: 27865

ID: 27228

KB User's Guide - Documents Tab - Display an Image link

KB Admins may want to provide a link of an image file (e.g. JPG, PNG, etc), as opposed to embedding the image into their document. This way, space on the page is not used and the User may download the image, if they wish. This document shows you ...

• Group: KB User's Guide
• Views this week: 44
• Total views: 25806

ID: 69336

KB User's Guide - Documents Tab - Pasting from Microsoft Office or Google Docs

This document explains considerations for pasting content from Microsoft Office or Google Docs into the KB.

• Group: KB User's Guide
• Views this week: 40
• Total views: 30008

ID: 21357

KB User's Guide - General Info - View Your Institution Sitemap

Search engine web crawlers read your Institution's site map (and consequently its content) to intelligently crawl your site. It provides valuable metadata associated with the KB documents listed in that sitemap. Metadata is information about a KB ...

• Group: KB User's Guide
• Views this week: 42
• Total views: 27795

ID: 55719

KB User's Guide - News Tab - News Item Status

This document defines the different states of a News item.

• Group: KB User's Guide
• Views this week: 39
• Total views: 26514

ID: 20879

KB User's Guide - Documents Tab - ImportHTML button

This document will show you how to use the ImportHTML button.

• Group: KB User's Guide
• Views this week: 33
• Total views: 214551

ID: 14926

KB User's Guide - Settings Tab - Displaying KB Pre-defined Features via Side Module Links

This document will go into detail on how to display links to the Site-level Feedback Form, Topics Map, Keyword Index, Site Glossary, Assessment page, and Dropbox page as Side Module Links.

• Group: KB User's Guide
• Views this week: 60
• Total views: 27296

ID: 25234

KB User's Guide - Settings Tab - Document Expiration Period

This document discusses what the Document Expiration Period is, the default expiration period and how you can change it to suit your KB Group's needs.

• Group: KB User's Guide
• Views this week: 42
• Total views: 26414

ID: 8955

KB User's Guide - News Tab - Searching for News Items

This document explains how to search within KB Admin Tools for posted news items.

• Group: KB User's Guide
• Views this week: 43
• Total views: 27740

ID: 5273

KB User's Guide - General Info - Highlighting in the Live Sites and in the KB Admin Tools

This document will discuss how to highlight a single document within a list of document results either in the Live Sites or in the KB Admin Tools. We will also discuss how your search terms in the in the live document can be highlighted /or have ...

• Group: KB User's Guide
• Views this week: 33
• Total views: 27298

ID: 18580

KB User's Guide - Home Tab - Updating Your Default KB Group Space via the Home Tab

When you open the KB Admin Tools, it can open up to the KB Group of your choice. This document will show you how to change your default KB Group setting.

• Group: KB User's Guide
• Views this week: 47
• Total views: 29333

ID: 5240

KB User's Guide - Site Pref Tab - Mobile View CSS

The mobile view of the KnowledgeBase (KB) allows for optimized viewing on devices with smaller screens.

• Group: KB User's Guide
• Views this week: 35
• Total views: 26164

ID: 18778