Results: 21-40 of 110

KB User's Guide - Settings Tab - Enable the Email Listener Form

Last updated on 2024-06-07
This document describes how to add an optional form to your KB live site that can be used by end users to submit questions or issues to a specified support address.
  • Group: KB User's Guide
  • Views this week: 64
  • Total views: 21540
ID: 36927

KB User Group Meeting

Last updated on 2024-06-07
Content module for the annual KB User Group Meeting
  • Group: KB User's Guide
  • Views this week: 36
  • Total views: 81888
ID: 111695

KB User's Guide - Sensitive and Restricted Data Policy

Last updated on 2024-06-03
The following document outlines the Knowledgebase policy regarding sensitive, restricted, and internally protected data.
  • Group: KB User's Guide
  • Views this week: 40
  • Total views: 2779
ID: 127184

2021 KnowledgeBase (KB) User Group Meeting

Last updated on 2024-05-30
Every year the KnowledgeBase team and the user community come together with industry experts to share experiences, lessons learned, and best practices. This year our collaborative events took place the week of July 26th-30th, 2021.
  • Group: KB User's Guide
  • Views this week: 29
  • Total views: 14854
ID: 112194

KB User's Guide - Documents Tab - Left Navigation Bar Links

Last updated on 2024-05-06
Menu items on the left-hand side of the Documents Tab in KB Admin Tools
  • Group: KB User's Guide
  • Views this week: 90
  • Total views: 51866
ID: 8537

KB User's Guide - API - Connecting to the Internal API [Campus login required]

Last updated on 2024-04-12
This document describes the process to authenticate and connect to a site's internal API, which allows you to make GET requests to access internal KB content available to your site.
  • Group: KB User's Guide
  • Views this week: 0
  • Total views: 0
ID: 136766

KB User's Guide - API - Setting Up an Internal API Account [Campus login required]

Last updated on 2024-04-12
This document describes how an existing KB user can configure an internal API password and authorize a device to connect to the API.
  • Group: KB User's Guide
  • Views this week: 0
  • Total views: 18200
ID: 92052

KB User's Guide - Introduction to the TinyMCE Editor

Last updated on 2024-03-25
This document will serve as a landing page for help and support information on the new WYSIWYG editor for the KB, TinyMCE.
  • Group: KB User's Guide
  • Views this week: 33
  • Total views: 11677
ID: 114570

KB User's Guide - Documents Tab - Request Activation / Inactivation

Last updated on 2024-03-05
In this document, we will review the Request Activation and Request Inactivation process. A user requesting activation/ inactivation of a document does not have permissions to activate/inactivate a document in the subsite where the user wishes the ...
  • Group: KB User's Guide
  • Views this week: 38
  • Total views: 26669
ID: 36855

KB User's Guide - Topics Tab - Displaying the Meta-Description of a Topic In Search Results

Last updated on 2024-03-05
On this page, we describe how to associate a document with a topic, so that when a user selects the topic from the dropdown list on the live site, the content of that "super doc" will be displayed above the list of search results.
  • Group: KB User's Guide
  • Views this week: 38
  • Total views: 29415
ID: 6275

KB User's Guide - Settings Tab - Customize your site layout and appearance

Last updated on 2024-03-05
This document explains how the fields in the Site Layouts screen can be used to modify the look and feel of a KB site.
  • Group: KB User's Guide
  • Views this week: 55
  • Total views: 5601
ID: 123954

KB User's Guide - Users Tab - User Access Groups and Limited Access Groups

Last updated on 2024-03-05
This document describes how to set up and use User Access Groups and Limited Access Groups.
  • Group: KB User's Guide
  • Views this week: 48
  • Total views: 38048
ID: 6691

KB User's Guide - General Info - KB Features

Last updated on 2024-03-05
An introduction to the features of the KnowledgeBase.
  • Group: KB User's Guide
  • Views this week: 36
  • Total views: 25588
ID: 24584

KB User's Guide - General Info - Overview of Roles and Responsibilities

Last updated on 2024-03-05
This document outlines some of the standard roles and associated responsibilities that exist within the area of KB management and administration. Please note that these roles are intended to act as a reference only; depending on the way in which ...
  • Group: KB User's Guide
  • Views this week: 35
  • Total views: 34426
ID: 61982

KB User's Guide - Settings Tab - Google Analytics

Last updated on 2024-03-01
Tracking the use of your Knowledge Base space is important to knowing what your users are accessing and to be aware of top documents and site visitor behaviors. This document will walk you through the process of setting up the analytics within your ...
  • Group: KB User's Guide
  • Views this week: 76
  • Total views: 28912
ID: 52175

KB User's Guide - Documents Tab - No Frill Parameter at the Document Level

Last updated on 2024-02-29
Quickly and easily strip away all document framing, styling, site headers, etc. by appending the string, &no_frill=x, to the page url.
  • Group: KB User's Guide
  • Views this week: 37
  • Total views: 31978
ID: 6274

KB User's Guide - Documents Tab - Inactive Documents

Last updated on 2024-02-29
This document will discuss the Inactive document.
  • Group: KB User's Guide
  • Views this week: 56
  • Total views: 27422
ID: 36821

KB User's Guide - Documents Tab - Overview of Fields in Document editor

Last updated on 2024-02-19
This document gives an overview of each field on the document creating/editing form. The Title, Keywords, Summary and Body fields are required.
  • Group: KB User's Guide
  • Views this week: 233
  • Total views: 129275
ID: 5238

KB User's Guide - Documents Tab - Deactivate or Delete a Template

Last updated on 2024-02-14
The Document Template feature in KB Admin Tools makes it easier for KB authors to replicate frequently used document formats and styles. This document shows you how to remove an existing template.
  • Group: KB User's Guide
  • Views this week: 41
  • Total views: 23790
ID: 74653

KB User's Guide - Documents Tab - Uploading Images and Other Attachments

Last updated on 2024-02-01
Use the Attachments function to add resource files to your document. This can be used to add not only images (e.g. .JPG, .PNG, .GIF, etc.) to your document, but other resource files as well (e.g. .PDF, .PPT, .DOC, etc.).
  • Group: KB User's Guide
  • Views this week: 67
  • Total views: 47569
ID: 5722
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