Results: 201–220 of 228

KB User's Guide - Settings Tab - Customizing Live Site Messages

Admins and users with access to the Settings tab can customize the messages shown on your KB site, including those displayed after a search or when a user tries to access an unavailable document. This document walks you through the process.

• Group: KB User's Guide
• Views this week: 59
• Total views: 35086

ID: 55543

KB User's Guide - Advanced HTML - Decision Tree

This document describes how to create a decision tree that can be placed within a KB document to aid in troubleshooting or other complex decision-making scenarios.

• Group: KB User's Guide
• Views this week: 86
• Total views: 54255

ID: 66704

KB User's Guide - Documents Tab - Using the KB Link Doc Feature

The KB Link Doc feature lets you quickly link to another KB document. This document explains how the feature works and how to use it in your own documents.

• Group: KB User's Guide
• Views this week: 82
• Total views: 20436

ID: 114308

KB User's Guide - Documents Tab - Guide to TinyMCE Editor Buttons

This document describes the buttons found in the TinyMCE editor and their functions.

• Group: KB User's Guide
• Views this week: 136
• Total views: 36491

ID: 114924

KB User's Guide - Documents Tab - Displaying Image link or Zip File link in a document

KB Admins may want to provide a link to an image file, a folder, or a zip file instead of embedding them directly into a document. Linking keeps the page uncluttered and allows Users to download the file if they choose. This document outlines two ...

• Group: KB User's Guide
• Views this week: 91
• Total views: 37762

ID: 69336

KB User's Guide - Documents Tab - TinyMCE Accessibility Checker

This document provides information on the TinyMCE editor's accessibility checker and how it checks for and fixes any possible issues within a document.

• Group: KB User's Guide
• Views this week: 78
• Total views: 23213

ID: 116740

KB User's Guide - Settings Tab - Site Footers

The footer for your internal and external live sites can be customized from the Settings tab. This document outlines the steps to do so.

• Group: KB User's Guide
• Views this week: 63
• Total views: 13645

ID: 131542

KB User's Guide - API - Connecting to the Internal API [Campus login required]

This document explains how to authenticate and connect to a site’s internal API, enabling you to make GET requests and access the internal KB content available to your site.

• Group: KB User's Guide
• Views this week: 0
• Total views: 10

ID: 136766

2024 KnowledgeBase (KB) User Group Meeting

Our annual KB User Group Meeting will take place the week of July 29-August 2, 2024. We will host a week of virtual sessions spanning a range of topics related to the KB, including content strategy, accessibility, process improvements, and more.

• Group: KB User's Guide
• Views this week: 76
• Total views: 22493

ID: 137917

KB User's Guide - Semantic Search FAQ

This document answers some common questions about the new "semantic" search engine for the KB and how it compares to the original native search.

• Group: KB User's Guide
• Views this week: 98
• Total views: 11831

ID: 142333

KB User's Guide - Understanding the New Semantic Search Engine

This document describes how the new semantic search engine works and how it compares to the traditional keyword/title search engine.

• Group: KB User's Guide
• Views this week: 201
• Total views: 19610

ID: 142365

KB User's Guide - Documents Tab - Managing Attachments

This document describes the different ways you can manage the contents of your document or shared attachment folders.

• Group: KB User's Guide
• Views this week: 0
• Total views: 15164

ID: 126951

Knowledgebase User's Guide - Contact and Support Information

This document outlines how you can get support and help from the Knowledgebase team while creating or updating your documents. Please Note: Our hours of operation for support are M-F, 8 a.m. - 4:30 p.m. (excluding holidays).

• Group: KB User's Guide
• Views this week: 104
• Total views: 23857

ID: 127188

KB User's Guide - Documents Tab - Import & Export

The Import & Export function allows you Export active content available to your group as HTML and XML. You may also import XML content into your KB. This document will show you how to do this. To access this tool, log into the KB Admin Tools, then ...

• Group: KB User's Guide
• Views this week: 103
• Total views: 45453

ID: 5249

KB User's Guide - Documents Tab - Cloning a Document with the "Save As..." Button

With the appropriate permissions, the Save As... button allows you to save an existing document as a brand new document, no matter the status of the original document.

• Group: KB User's Guide
• Views this week: 53
• Total views: 31431

ID: 5975

KB User Guide - FAQpage.php?id=8531

This document addresses many frequently asked questions.

• Group: KB User's Guide
• Views this week: 77
• Total views: 53424

ID: 6888

KB User's Guide - General Info - How to Create Accessible Documents

This documents will go over several of the different methods and standards used to make written documentation as accessible as possible.

• Group: KB User's Guide
• Views this week: 87
• Total views: 29579

ID: 112389

KB User's Guide - Unique Keywords

This document explains how to view a list of unique keywords used in your documents in the KB Admin Tools and on the live site.

• Group: KB User's Guide
• Views this week: 69
• Total views: 38061

ID: 15229

KB User's Guide - KB Site Administrator Responsibilities

Each KB Site has a designated administrator (admin). These are their responsibilities:

• Group: KB User's Guide
• Views this week: 48
• Total views: 32457

ID: 20245

KB User's Guide - Documents Tab - Embedding Video

This document provides information on how videos can be embedded within your KB documents.

• Group: KB User's Guide
• Views this week: 86
• Total views: 46451

ID: 22114