KB User's Guide - Documents Tab - TinyMCE Shorthand Codes
Last updated on 2022-04-05
This document explains how to use shorthand codes in the TinyMCE editor to quickly insert LinkDocs, IncludeDocs, and attachments, or to look up users.- Group: KB User's Guide
- Views this week: 41
- Total views: 10839
KB User's Guide - Documents Tab - Where To Place <link> Tags
Last updated on 2021-11-29
The TinyMCE editor does not allow <link> tags to be placed in the document body. You may find that tags you are attempting to add are not being saved, or you may see an alert warning that <link> tags previously stored in the doc body ...- Group: KB User's Guide
- Views this week: 42
- Total views: 9229
KB User's Guide - KB Training - Watch the New Editor Training
Last updated on 2021-11-03
The KB Team held a training on the new document editor, which will eventually replace the classic editor. If you weren't able to attend, you can view the training recording here.- Group: KB User's Guide
- Views this week: 49
- Total views: 17184
Document capture [Glossary]
Last updated on 2021-11-03
- Group: KB User's Guide
- Views this week: 37
- Total views: 23648
KB User's Guide - Documents Tab - Restoring a deleted document
Last updated on 2021-10-15
Once a KB doc has been deleted, only someone with "Publish" rights can restore that KB doc back. This doc explains how to restore a deleted doc.- Group: KB User's Guide
- Views this week: 30
- Total views: 26796
KB User's Guide - News Tab - Summary
Last updated on 2021-09-25
News articles are posted on the KB sites to inform users and staff of product or service changes, operational changes, and outages.- Group: KB User's Guide
- Views this week: 39
- Total views: 26158
Sample Doc: IncludeDoc - Violin Parts
Last updated on 2021-09-03
includedoc sample- Group: KB User's Guide
- Views this week: 36
- Total views: 66344
KB User's Guide - Documents Tab - Batch Update
Last updated on 2021-08-05
This document will show KB Admins how to efficiently update documents. The Batch Update Tool options include all fields in the document editor not related to document access.- Group: KB User's Guide
- Views this week: 58
- Total views: 13605
Font [Glossary]
Last updated on 2021-06-19
- Group: KB User's Guide
- Views this week: 37
- Total views: 27207
KB User's Guide - KB Site Administrator Responsibilities
Last updated on 2021-06-01
Each KB Site has a designated administrator (admin). These are their responsibilities:- Group: KB User's Guide
- Views this week: 21
- Total views: 24945
Living Documentation [Glossary]
Last updated on 2021-06-01
- Group: KB User's Guide
- Views this week: 29
- Total views: 23953
KB User's Guide - General Info - Known Issues [Campus login required]
Last updated on 2021-06-01
The KB Team maintains a list of active known issues within the KB application. These are captured in a Trello board, which you can access below.- Group: KB User's Guide
- Views this week: 0
- Total views: 2
KB User's Guide - Documents Tab - Suggest a Document Link - How to disable Suggest a Document links
Last updated on 2021-06-01
Instructions for how to turn off or disable the Suggest a Document links.- Group: KB User's Guide
- Views this week: 35
- Total views: 27135
KB User's Guide - Documents Tab - Dynamic Content Replacement
Last updated on 2021-06-01
In this document, we will review a feature that allows you to replace part(s) of the original content (of a document owned by another KB subsite) with your own preferred text/or images.- Group: KB User's Guide
- Views this week: 37
- Total views: 30829
KB User's Guide - API - Using JavaScript to Embed KB Content
Last updated on 2021-06-01
This document provides an example of JavaScript that can be used to embed some or all of a KB document in another webpage, such as a page in a WordPress website.- Group: KB User's Guide
- Views this week: 58
- Total views: 25055
KB User's Guide - 2017 API Workshop Recording
Last updated on 2021-06-01
This document contains the recording from a virtual API Workshop held for KB admins interested in using the KB's APIs.- Group: KB User's Guide
- Views this week: 40
- Total views: 33461
KB User's Guide - Users Tab - User Lacks Permissions or Cannot Log Into KB Admin Tools
Last updated on 2022-03-08
This document describes what to do if a user reports that they are not getting the correct level of access when they are logged into the KB Admin Tools, or if they report that they are being redirected to the external KB after logging in.- Group: KB Process
- Views this week: 32
- Total views: 6735
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