Results: 221-231 of 231

KB User's Guide - Documents Tab - Restoring a deleted document

Last updated on 2021-10-15
Once a KB doc has been deleted, only someone with "Publish" rights can restore that KB doc back. This doc explains how to restore a deleted doc.
  • Group: KB User's Guide
  • Views this week: 42
  • Total views: 29103
ID: 20682

KB User's Guide - News Tab - Summary

Last updated on 2021-09-25
News articles are posted on the KB sites to inform users and staff of product or service changes, operational changes, and outages.
  • Group: KB User's Guide
  • Views this week: 39
  • Total views: 28329
ID: 5269

KB User's Guide - Documents Tab - Batch Update

Last updated on 2021-08-05
This document will show KB Admins how to efficiently update documents. The Batch Update Tool options include all fields in the document editor not related to document access.
  • Group: KB User's Guide
  • Views this week: 45
  • Total views: 16060
ID: 111813

KB User's Guide - KB Site Administrator Responsibilities

Last updated on 2021-06-01
Each KB Site has a designated administrator (admin). These are their responsibilities:
  • Group: KB User's Guide
  • Views this week: 41
  • Total views: 26855
ID: 20245

KB User's Guide - General Info - Known Issues [Campus login required]

Last updated on 2021-06-01
The KB Team maintains a list of active known issues within the KB application. These are captured in a Trello board, which you can access below.
  • Group: KB User's Guide
  • Views this week: 0
  • Total views: 2
ID: 30009

KB User's Guide - API - Using JavaScript to Embed KB Content

Last updated on 2021-06-01
This document provides an example of JavaScript that can be used to embed some or all of a KB document in another webpage, such as a page in a WordPress website.
  • Group: KB User's Guide
  • Views this week: 61
  • Total views: 27957
ID: 81506

KB User's Guide - 2017 API Workshop Recording

Last updated on 2021-06-01
This document contains the recording from a virtual API Workshop held for KB admins interested in using the KB's APIs.
  • Group: KB User's Guide
  • Views this week: 46
  • Total views: 35386
ID: 74917

KB Users Guide - Documents Tab - "Recycle a Doc"

Last updated on 2024-05-15
Over time, your KB Admin may Purge documents in the Trash queue for recycling. This document will tell you how those with or without Publish rights may recycle a document,
  • Group: KB User's Guide
  • Views this week: 54
  • Total views: 27575
ID: 31877

KB Users Guide - General Info - Questions Brand New KB Admins Should Consider

Last updated on 2024-03-05
Here are a few things to consider before getting started on your new KnowledgeBase. Please consider the questions below to prepare for the identification and creation of your first topics and documents.
  • Group: KB User's Guide
  • Views this week: 109
  • Total views: 41212
ID: 52046

KB Users Guide - Documents Tab - Content Restriction Tags

Last updated on 2024-01-10
This document explains how to use the KB content restriction functions to prevent portions of a document from appearing on certain sites.
  • Group: KB User's Guide
  • Views this week: 49
  • Total views: 12353
ID: 114268

KB Users Guide - Settings Tab - Creating a Site Map Menu Based on Topics

Last updated on 2023-09-11
This document will show you how to create a site-map style topic navigation menu for your Live KB Site(s). This menu will display your highest-level topics, which once clicked, will direct the user to a page with links to sub-topics and their ...
  • Group: KB User's Guide
  • Views this week: 53
  • Total views: 44029
ID: 64418
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