KB User's Guide - Documents Tab - Dual Status in Multiple KB Sites
Last updated on 2022-06-15
This document explains the SiteStatus field in the Document Information Table when viewing in KB Admin Tools.- Group: KB User's Guide
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KB User's Guide - Documents Tab - Where To Place <link> Tags
Last updated on 2021-11-29
The TinyMCE editor does not allow <link> tags to be placed in the document body. You may find that tags you are attempting to add are not being saved, or you may see an alert warning that <link> tags previously stored in the doc body ...- Group: KB User's Guide
- Views this week: 3
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KB User's Guide - News Tab - Summary
Last updated on 2021-09-25
News articles are posted on the KB sites to inform users and staff of product or service changes, operational changes, and outages.- Group: KB User's Guide
- Views this week: 4
- Total views: 35054
KB User's Guide - Documents Tab - Batch Update
Last updated on 2021-08-05
This document will show KB Admins how to efficiently update documents. The Batch Update Tool options include all fields in the document editor not related to document access.- Group: KB User's Guide
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KB User's Guide - KB Site Administrator Responsibilities
Last updated on 2021-06-01
Each KB Site has a designated administrator (admin). These are their responsibilities:- Group: KB User's Guide
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KB User's Guide - 2017 API Workshop Recording
Last updated on 2021-06-01
This document contains the recording from a virtual API Workshop held for KB admins interested in using the KB's APIs.- Group: KB User's Guide
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KB Users Guide - General Info - Questions Brand New KB Admins Should Consider
Last updated on 2025-10-13
Here are a few things to consider before getting started on your new KnowledgeBase. Please consider the questions below to prepare for the identification and creation of your first topics and documents.- Group: KB User's Guide
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Authors [Glossary]
Last updated on 2024-10-14
yours, ours- Group: KB User's Guide
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KB Users Guide - Documents Tab - Content Restriction Tags
Last updated on 2024-01-10
This document explains how to use the KB content restriction functions to prevent portions of a document from appearing on certain sites.- Group: KB User's Guide
- Views this week: 7
- Total views: 20410
KB Users Guide - Settings Tab - Creating a Site Map Menu Based on Topics
Last updated on 2023-09-11
This document will show you how to create a site-map style topic navigation menu for your Live KB Site(s). This menu will display your highest-level topics, which once clicked, will direct the user to a page with links to sub-topics and their ...- Group: KB User's Guide
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