KnowledgeBase User's Guide Search Results

KB User's Guide - API - Setting Up an Internal API Account [Campus login required]

This document describes how an existing KB user can configure an internal API password and authorize a device to connect to the API.

• Group: KB User's Guide
• Views this week: 0
• Total views: 18200

ID: 92052

KB User's Guide - Settings Tab - Notification Settings

The Notification link in the Settings tab allows you to control who receives feedback on your site's documents. To access, click on the Notifications link on the left navigation bar.

• Group: KB User's Guide
• Views this week: 68
• Total views: 31750

ID: 6279

KB User's Guide - Introduction to the TinyMCE Editor

This document will serve as a landing page for help and support information on the new WYSIWYG editor for the KB, TinyMCE.

• Group: KB User's Guide
• Views this week: 53
• Total views: 12830

ID: 114570

KB User's Guide - Training - Basic Administrator Training

New KB Admins can use this document as a point of departure to begin building their KB sites.

• Group: KB User's Guide
• Views this week: 53
• Total views: 25263

ID: 15358

KB User's Guide - Documents Tab - Basic HTML Commands

This document provides basic HTML commands that are needed for creating KnowledgeBase documents.

• Group: KB User's Guide
• Views this week: 59
• Total views: 43329

ID: 3469

KB User's Guide - Users Tab - Batch Transfer Document Ownership

This document explains how to transfer document ownership from one user to another via the Users tab.

• Group: KB User's Guide
• Views this week: 36
• Total views: 29610

ID: 15193

KB User's Guide - Documents Tab - Request Activation / Inactivation

In this document, we will review the Request Activation and Request Inactivation process. A user requesting activation/ inactivation of a document does not have permissions to activate/inactivate a document in the subsite where the user wishes the ...

• Group: KB User's Guide
• Views this week: 39
• Total views: 27199

ID: 36855

KB User's Guide - Documents Tab - Document Flow Chart

This flow chart is intended to give a quick overview of the process of creating, sharing, reviewing and editing KB documents.

• Group: KB User's Guide
• Views this week: 77
• Total views: 46268

ID: 8531

KB User's Guide - Topics Tab - Displaying the Meta-Description of a Topic In Search Results

On this page, we describe how to associate a document with a topic, so that when a user selects the topic from the dropdown list on the live site, the content of that "super doc" will be displayed above the list of search results.

• Group: KB User's Guide
• Views this week: 59
• Total views: 30026

ID: 6275

KB User's Guide - Topics Tab - Adding, Editing, and Deleting Topics

A user must have the Topic permissions enable to perform any of the operations in this document. This document will review how to add, edit, and delete topic entries in your KB site. It will also provide an overview of the settings available for ...

• Group: KB User's Guide
• Views this week: 55
• Total views: 44788

ID: 5344

KB User's Guide - Settings Tab - Content Modules

The Content Module part of the Live Site appears in the center column(s) of your site. Delivered and Custom Content Modules allow you to display content your users need to see. You may also create Custom Modules to accomplish a variety of things on ...

• Group: KB User's Guide
• Views this week: 59
• Total views: 66896

ID: 60736

KB User's Guide - Settings Tab - Customize your site layout and appearance

This document explains how the fields in the Site Layouts screen can be used to modify the look and feel of a KB site.

• Group: KB User's Guide
• Views this week: 64
• Total views: 6892

ID: 123954

KB User's Guide - Users Tab - User Access Groups and Limited Access Groups

This document describes how to set up and use User Access Groups and Limited Access Groups.

• Group: KB User's Guide
• Views this week: 48
• Total views: 38895

ID: 6691

KB User's Guide - General Info - KB Features

An introduction to the features of the KnowledgeBase.

• Group: KB User's Guide
• Views this week: 49
• Total views: 26131

ID: 24584

KB User's Guide - General Info - Overview of Roles and Responsibilities

This document outlines some of the standard roles and associated responsibilities that exist within the area of KB management and administration. Please note that these roles are intended to act as a reference only; depending on the way in which ...

• Group: KB User's Guide
• Views this week: 95
• Total views: 35415

ID: 61982

KB User's Guide - Documents Tab - No Frill Parameter at the Document Level

Quickly and easily strip away all document framing, styling, site headers, etc. by appending the string, &no_frill=x, to the page url.

• Group: KB User's Guide
• Views this week: 48
• Total views: 32480

ID: 6274

KB User's Guide - Documents Tab - Inactive Documents

This document will discuss the Inactive document.

• Group: KB User's Guide
• Views this week: 47
• Total views: 28303

ID: 36821

KB User's Guide - Documents Tab - Overview of Fields in Document editor

This document gives an overview of each field on the document creating/editing form. The Title, Keywords, Summary and Body fields are required.

• Group: KB User's Guide
• Views this week: 107
• Total views: 130432

ID: 5238

KB User's Guide - Documents Tab - Deactivate or Delete a Template

The Document Template feature in KB Admin Tools makes it easier for KB authors to replicate frequently used document formats and styles. This document shows you how to remove an existing template.

• Group: KB User's Guide
• Views this week: 44
• Total views: 24364

ID: 74653

KB User's Guide - Documents Tab - Transfer Ownership of One or Multiple Documents

This document explains how to transfer document ownership from one user to another via the Documents tab by either editing an individual document to reassign ownership, or by performing a Batch Update to reassign many documents at once.

• Group: KB User's Guide
• Views this week: 32
• Total views: 19002

ID: 92831