KnowledgeBase User's Guide Search Results

KB User's Guide - Documents Tab - Demo - Up, Previous, Next - Page One

This document demonstrates the use of the Up, Previous, and Next functionality. This document is the first page in a series of four documents. This could serve as the Table of Contents or top most document in the document tree.

• Group: KB User's Guide
• Views this week: 80
• Total views: 33444

ID: 15335

KB User's Guide - Documents Tab - Request Activation / Inactivation

This document describes how users without publish rights can notify admins in their space that they have a document that needs to be activated or deactivated.

• Group: KB User's Guide
• Views this week: 90
• Total views: 30192

ID: 36855

KB User's Guide - Settings Tab - Site Footers

This document explains how you can customize the footer that displays on your internal and external live sites from the Settings tab.

• Group: KB User's Guide
• Views this week: 77
• Total views: 6159

ID: 131542

KB User's Guide - General Info - KnowledgeBase Search Tips

This document gives an overview of how to effectively use the Search function in the KB Live Site(s).

• Group: KB User's Guide
• Views this week: 66
• Total views: 29086

ID: 44333

KB User's Guide - Settings Tab - Edit This Page button

After publishing a document to your Internal KB site, an Edit this page button appears on the upper right of the document of the live site. This button can act as a shortcut to the KB Admin Tools. This document will show admins how to adjust this ...

• Group: KB User's Guide
• Views this week: 73
• Total views: 29150

ID: 6276

About the KnowledgeBase

Why not the KB?

• Group: KB User's Guide
• Views this week: 217
• Total views: 221433

ID: 3

KB User's Guide - API - Connecting to the Internal API [Campus login required]

This document describes the process to authenticate and connect to a site's internal API, which allows you to make GET requests to access internal KB content available to your site.

• Group: KB User's Guide
• Views this week: 0
• Total views: 9

ID: 136766

KB User's Guide - Documents Tab - Using the Include Doc Feature to Restrict Content

This document will show you how to create a document that is restricted to a subset of your internal users. We will then show you how to embed the document with restricted content into a "container" document which is intended for general consumption.

• Group: KB User's Guide
• Views this week: 81
• Total views: 31801

ID: 5236

KB User's Guide - Settings Tab - Enable the Email Listener Form

This document describes how to add an optional form to your KB live site that can be used by end users to submit questions or issues to a specified support address.

• Group: KB User's Guide
• Views this week: 87
• Total views: 25191

ID: 36927

KB User's Guide - Sensitive and Restricted Data Policy

The following document outlines the Knowledgebase policy regarding sensitive, restricted, and internally protected data.

• Group: KB User's Guide
• Views this week: 107
• Total views: 7266

ID: 127184

KB User's Guide - Documents Tab - Left Navigation Bar Links

Menu items on the left-hand side of the Documents Tab in KB Admin Tools

• Group: KB User's Guide
• Views this week: 87
• Total views: 56030

ID: 8537

KB User's Guide - API - Setting Up an Internal API Account [Campus login required]

This document describes how an existing KB user can configure an internal API password and authorize a device to connect to the API.

• Group: KB User's Guide
• Views this week: 0
• Total views: 18206

ID: 92052

KB User's Guide - Topics Tab - Displaying the Meta-Description of a Topic In Search Results

On this page, we describe how to associate a document with a topic, so that when a user selects the topic from the dropdown list on the live site, the content of that "super doc" will be displayed above the list of search results.

• Group: KB User's Guide
• Views this week: 82
• Total views: 33076

ID: 6275

KB User's Guide - Settings Tab - Customize your site layout and appearance

This document explains how the fields in the Site Layouts screen can be used to modify the look and feel of a KB site.

• Group: KB User's Guide
• Views this week: 76
• Total views: 10449

ID: 123954

KB User's Guide - General Info - KB Features

An introduction to the features of the KnowledgeBase.

• Group: KB User's Guide
• Views this week: 86
• Total views: 28936

ID: 24584

KB User's Guide - General Info - Overview of Roles and Responsibilities

This document outlines some of the standard roles and associated responsibilities that exist within the area of KB management and administration. Please note that these roles are intended to act as a reference only; depending on the way in which ...

• Group: KB User's Guide
• Views this week: 147
• Total views: 39817

ID: 61982

KB User's Guide - Documents Tab - No Frill Parameter at the Document Level

Quickly and easily strip away all document framing, styling, site headers, etc. by appending the string, &no_frill=x, to the page url.

• Group: KB User's Guide
• Views this week: 67
• Total views: 35240

ID: 6274

KB User's Guide - Documents Tab - Inactive Documents

This document will discuss the Inactive document.

• Group: KB User's Guide
• Views this week: 87
• Total views: 31470

ID: 36821

KB User's Guide - Documents Tab - Deactivate or Delete a Template

The Document Template feature in KB Admin Tools makes it easier for KB authors to replicate frequently used document formats and styles. This document shows you how to remove an existing template.

• Group: KB User's Guide
• Views this week: 91
• Total views: 27524

ID: 74653

KB User's Guide - Documents Tab - How to Create and Publish a Document

This document explains how to create a new document using the KB Admin Tools.

• Group: KB User's Guide
• Views this week: 126
• Total views: 58545

ID: 5235