Results: 41-60 of 109

KB User's Guide - Introduction to the TinyMCE Editor

Last updated on 2024-03-25
This document will serve as a landing page for help and support information on the new WYSIWYG editor for the KB, TinyMCE.
  • Group: KB User's Guide
  • Views this week: 40
  • Total views: 13805
ID: 114570

KB User's Guide - Topics Tab - Displaying the Meta-Description of a Topic In Search Results

Last updated on 2024-03-05
On this page, we describe how to associate a document with a topic, so that when a user selects the topic from the dropdown list on the live site, the content of that "super doc" will be displayed above the list of search results.
  • Group: KB User's Guide
  • Views this week: 37
  • Total views: 30871
ID: 6275

KB User's Guide - Settings Tab - Customize your site layout and appearance

Last updated on 2024-03-05
This document explains how the fields in the Site Layouts screen can be used to modify the look and feel of a KB site.
  • Group: KB User's Guide
  • Views this week: 41
  • Total views: 7748
ID: 123954

KB User's Guide - General Info - KB Features

Last updated on 2024-03-05
An introduction to the features of the KnowledgeBase.
  • Group: KB User's Guide
  • Views this week: 34
  • Total views: 26924
ID: 24584

KB User's Guide - General Info - Overview of Roles and Responsibilities

Last updated on 2024-03-05
This document outlines some of the standard roles and associated responsibilities that exist within the area of KB management and administration. Please note that these roles are intended to act as a reference only; depending on the way in which ...
  • Group: KB User's Guide
  • Views this week: 43
  • Total views: 36516
ID: 61982

KB User's Guide - Documents Tab - No Frill Parameter at the Document Level

Last updated on 2024-02-29
Quickly and easily strip away all document framing, styling, site headers, etc. by appending the string, &no_frill=x, to the page url.
  • Group: KB User's Guide
  • Views this week: 39
  • Total views: 33354
ID: 6274

KB User's Guide - Documents Tab - Inactive Documents

Last updated on 2024-02-29
This document will discuss the Inactive document.
  • Group: KB User's Guide
  • Views this week: 46
  • Total views: 29143
ID: 36821

KB User's Guide - Documents Tab - Deactivate or Delete a Template

Last updated on 2024-02-14
The Document Template feature in KB Admin Tools makes it easier for KB authors to replicate frequently used document formats and styles. This document shows you how to remove an existing template.
  • Group: KB User's Guide
  • Views this week: 41
  • Total views: 25329
ID: 74653

KB User's Guide - Documents Tab - Uploading Images and Other Attachments

Last updated on 2024-02-01
Use the Attachments function to add resource files to your document. This can be used to add not only images (e.g. .JPG, .PNG, .GIF, etc.) to your document, but other resource files as well (e.g. .PDF, .PPT, .DOC, etc.).
  • Group: KB User's Guide
  • Views this week: 48
  • Total views: 49845
ID: 5722

KB User's Guide - Documents Tab - How to Create and Publish a Document

Last updated on 2024-01-24
This document explains how to create a new document using the KB Admin Tools.
  • Group: KB User's Guide
  • Views this week: 72
  • Total views: 55040
ID: 5235

KB User's Guide - Advanced HTML - Creating Collapsing and Expanding Panels

Last updated on 2024-01-24
This document describes how to add expandable/collapsible panels to a KB document. These panels provide a useful way to organize longer-form content, especially in situations where the reader may only need to read sections that apply to them.
  • Group: KB User's Guide
  • Views this week: 53
  • Total views: 32148
ID: 73277

KB Users Guide - Documents Tab - Content Restriction Tags

Last updated on 2024-01-10
This document explains how to use the KB content restriction functions to prevent portions of a document from appearing on certain sites.
  • Group: KB User's Guide
  • Views this week: 32
  • Total views: 10823
ID: 114268

KB User's Guide - General Info - Live Search Results Screen and Its Features

Last updated on 2023-12-05
After performing a Search, a Search Results table appears on your screen. The Search Results table is properly marked for accessibility. This document will discuss what happens when a search is performed, the features that appear on the results ...
  • Group: KB User's Guide
  • Views this week: 54
  • Total views: 39906
ID: 15404

KB User's Guide - General Info - Quick Search Options

Last updated on 2023-12-04
Entering a "Quick Search" term in the Search field of your live KB site will yield a specific collection of documents. This document will detail the Quick Search Options that apply to both Internal and External sites, and Options that only apply to ...
  • Group: KB User's Guide
  • Views this week: 44
  • Total views: 31629
ID: 36726

KB User's Guide - General Info - Internal and External Live Sites

Last updated on 2023-11-20
This document will discuss the differences in the appearance of live KnowledgeBase sites.
  • Group: KB User's Guide
  • Views this week: 42
  • Total views: 28016
ID: 22400

KB User's Guide - General Info - Checking KB Documents for Accessibility

Last updated on 2023-11-20
This document provides information and resources for verifying that the content of your KB documents is accessible for your end users.
  • Group: KB User's Guide
  • Views this week: 31
  • Total views: 30584
ID: 85611

KB User's Guide - Assessment Tab - Summary

Last updated on 2023-10-09
The Assessment tab allows you to deliver simple, multiple-choice quizzes, surveys and reviews to trainees or students who have access to your Internal KB Site. These Assessments are primarily intended to assess knowledge prior to classes or exams. ...
  • Group: KB User's Guide
  • Views this week: 20
  • Total views: 25400
ID: 45807

KB User's Guide - Documents Tab - Editing When Review Comments Are Optional

Last updated on 2023-09-11
This document describes the editing process in group spaces where review comments are optional.
  • Group: KB User's Guide
  • Views this week: 32
  • Total views: 29006
ID: 132

KB User's Guide - Documents Tab - Editing When Review Comments Are Required

Last updated on 2023-09-11
This document describes the steps authors need to take when their KB group requires review comments to edit documents.
  • Group: KB User's Guide
  • Views this week: 45
  • Total views: 27414
ID: 105

KB User's Guide - General Info - How to Hide Topic Breadcrumbs

Last updated on 2023-08-28
This document will explain how a KB Group Admin can hide topic breadcrumbs from view on their KB Live Site(s), either across your site or on a single KB document.
  • Group: KB User's Guide
  • Views this week: 32
  • Total views: 12347
ID: 112059
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