KnowledgeBase User's Guide Search Results

KB User's Guide - Settings Tab - Edit This Page button

After publishing a document to your Internal KB site, an Edit this page button appears on the upper right of the document of the live site. This button can act as a shortcut to the KB Admin Tools. This document will show admins how to adjust this ...

• Group: KB User's Guide
• Views this week: 48
• Total views: 26407

ID: 6276

KB User's Guide - General Info - Creating a KB Admin Alert

If you have important information you need to communicate to all authors in your KB group space, you may create a KB Admin Alert, which will display as a persistent banner in the KB Admin Tools.

• Group: KB User's Guide
• Views this week: 70
• Total views: 14581

ID: 104160

About the KnowledgeBase

Why not the KB?

• Group: KB User's Guide
• Views this week: 165
• Total views: 212858

ID: 3

KB User's Guide - General Info - Subscribe to Changes

The following explains how to receive an email notification whenever a change is made to a document.

• Group: KB User's Guide
• Views this week: 47
• Total views: 27176

ID: 13761

KB User's Guide - General Info - Embedding KB Content in Another Website

This document explains the use case and approach for embedding KB content into an external (i.e. non-KB) website or web-based application that your organization manages.

• Group: KB User's Guide
• Views this week: 25
• Total views: 20945

ID: 81509

KB User's Guide - Documents Tab - Manually Enterable KB Custom classes

There are nine custom classes in the KB that do not have a dedicated button in the editor. Users may enter these custom classes anywhere in their document via the source code tool and style them as needed.

• Group: KB User's Guide
• Views this week: 36
• Total views: 20157

ID: 36795

KB User's Guide - Documents Tab - Purging Content in Trash Queue Documents

Once a document has been deleted (e.g. moved into the Trash queue) only someone with "Publish" rights can Purge the document content. This document explains how to Purge a document found in the Trash queue and will tell you what becomes of that ...

• Group: KB User's Guide
• Views this week: 41
• Total views: 31479

ID: 5245

KB User's Guide - General Info - KnowledgeBase Search Tips

This document gives an overview of how to effectively use the Search function in the KB Live Site(s).

• Group: KB User's Guide
• Views this week: 54
• Total views: 26645

ID: 44333

KB User's Guide - Documents Tab - Batch Transfer

This document will show you how to efficiently transfer your documents to another KB group space. Full Publish rights are required in both KB spaces to make Batch Transfers . If you do not have Admin access to both KB sites, contact us at kb-team ...

• Group: KB User's Guide
• Views this week: 76
• Total views: 40930

ID: 29768

KB User's Guide - Assessment Tab - Existing Questions

From the Questions screen, you may manage the questions you have created. Use up to nine filters to view a precise set of questions. This document will guide you through the functionality on this screen.

• Group: KB User's Guide
• Views this week: 56
• Total views: 27866

ID: 27228

2020 KnowledgeBase (KB) User Group Meeting

Please see session descriptions for our 2020 KB User Group Meeting below.

• Group: KB User's Guide
• Views this week: 37
• Total views: 17104

ID: 104232

KB User's Guide - Settings Tab - CSS for Full View

This document explains how fields in the Layout screen can be used to modify the look and feel of a KB site.

• Group: KB User's Guide
• Views this week: 114
• Total views: 29261

ID: 12075

KB User's Guide - News Tab - News Item Status

This document defines the different states of a News item.

• Group: KB User's Guide
• Views this week: 41
• Total views: 26516

ID: 20879

KB User's Guide - General Info - Highlighting in the Live Sites and in the KB Admin Tools

This document will discuss how to highlight a single document within a list of document results either in the Live Sites or in the KB Admin Tools. We will also discuss how your search terms in the in the live document can be highlighted /or have ...

• Group: KB User's Guide
• Views this week: 35
• Total views: 27300

ID: 18580

KB User's Guide - Advanced HTML - Formatting Nested Lists

This document describes how to properly format nested lists in HTML.

• Group: KB User's Guide
• Views this week: 81
• Total views: 28744

ID: 67898

KB User's Guide - Settings Tab - SEO Description for the Internal and External Sites

When it comes to optimizing your site for optimal SERP (search engine results page) performance, the content of your internal and/ or external site's SEO (search engine optimization) description are a crucial component that users evaluate when ...

• Group: KB User's Guide
• Views this week: 57
• Total views: 24472

ID: 36829

KB User's Guide - Documents Tab - Viewing Documents in Review Mode

This document details the functionality available when viewing a document in read-only mode.

• Group: KB User's Guide
• Views this week: 63
• Total views: 34750

ID: 5251

KB User's Guide - General Info - Embed a Google Calendar into a Document

This document will show you how to locate Google Calendar embed code and how to place it into a KB Document.

• Group: KB User's Guide
• Views this week: 83
• Total views: 29443

ID: 61934

KB User's Guide - Settings Tab - "Hide Restricted Documents from Search" option in the Group Spaces Screen

This document explains how to hide restricted documents from internal live site Search results.

• Group: KB User's Guide
• Views this week: 42
• Total views: 25702

ID: 12074

KB User's Guide - General Info - Site-Level Vs. Document-Level Feedback

This document describes the difference between site-level and document-level feedback forms available to end users, including how related notifications are routed.

• Group: KB User's Guide
• Views this week: 55
• Total views: 21798

ID: 89421