KB User's Guide - Settings Tab - Quick Search Options and Menus
Last updated on 2023-12-05
Learn how to include Quick Search Options to your KB Site's Menu.- Group: KB User's Guide
- Views this week: 41
- Total views: 51746
KB User's Guide - General Info - Live Search Results Screen and Its Features
Last updated on 2023-12-05
After performing a Search, a Search Results table appears on your screen. The Search Results table is properly marked for accessibility. This document will discuss what happens when a search is performed, the features that appear on the results ...- Group: KB User's Guide
- Views this week: 109
- Total views: 38505
KB User's Guide - General Info - Quick Search Options
Last updated on 2023-12-04
Entering a "Quick Search" term in the Search field of your live KB site will yield a specific collection of documents. This document will detail the Quick Search Options that apply to both Internal and External sites, and Options that only apply to ...- Group: KB User's Guide
- Views this week: 42
- Total views: 30705
KB User's Guide - User Training: How to Guide Those Visiting Your Live KB Site
Last updated on 2023-12-04
This document describes how your users can find the documents they seek.- Group: KB User's Guide
- Views this week: 45
- Total views: 27121
KB User's Guide - Documents Tab - Edit a Template
Last updated on 2023-11-20
The document template feature makes it easier for KB authors to replicate frequently used document formats and styles. This document shows you how to edit an existing template.- Group: KB User's Guide
- Views this week: 33
- Total views: 24381
KB User's Guide - Documents Tab - Using the "Create a Doc from..." Page
Last updated on 2023-11-20
This document explains how to access and use the templates you have created from the "Create a Doc from..." page.- Group: KB User's Guide
- Views this week: 28
- Total views: 25118
KB User's Guide - Documents Tab - Creating and Using Templates
Last updated on 2023-11-20
The Template feature allows authors to make one, or multiple documents, all having a uniform appearance and maintain specific settings. A well pre-formatted template can prescribe very specific content, structure, formatting and prompt for minimal ...- Group: KB User's Guide
- Views this week: 56
- Total views: 39687
KB User's Guide - General Info - Internal and External Live Sites
Last updated on 2023-11-20
This document will discuss the differences in the appearance of live KnowledgeBase sites.- Group: KB User's Guide
- Views this week: 51
- Total views: 27188
KB User's Guide - Settings Tab - Customizing Live Site Messages
Last updated on 2023-11-20
Admins and Users who have permissions to access the Settings tab may customize messages for your KB site, such as those shown to users after they perform searches or try to access a document that is unavailable. This document will walk you through ...- Group: KB User's Guide
- Views this week: 38
- Total views: 24632
KB User's Guide - General Info - Checking KB Documents for Accessibility
Last updated on 2023-11-20
This document provides information and resources for verifying that the content of your KB documents is accessible for your end users.- Group: KB User's Guide
- Views this week: 47
- Total views: 29802
KB User's Guide - Documents Tab - TinyMCE Accessibility Checker
Last updated on 2023-10-23
This document provides information on the TinyMCE editor's accessibility checker and how it checks for and fixes any possible issues within a document.- Group: KB User's Guide
- Views this week: 38
- Total views: 9787
KB Author Training - Revisions
Last updated on 2023-10-18
This document describes the revision features of the KB document editor.- Group: KB User's Guide
- Views this week: 83
- Total views: 37858
TinyMCE Editor Transition - Frequently Asked Questions (FAQ)
Last updated on 2023-10-18
The KB Admin Tools is transitioning away from the Classic editor to the TinyMCE editor. This document outlines common questions about the transition and timeline.- Group: KB User's Guide
- Views this week: 53
- Total views: 7054
KB User's Guide - News Tab - Viewing News Items
Last updated on 2023-10-16
This document explains how to view News items in the KB Admin Tools and on your live site(s).- Group: KB User's Guide
- Views this week: 41
- Total views: 28054
KB Author Training - Title, Keywords, and Summary Fields
Last updated on 2023-10-16
This training document provides detailed information about the Title, Keywords, and Summary fields in the editor. It includes training exercises demonstrating the functionality of fields. For detailed information about other aspects of the editor, ...- Group: KB User's Guide
- Views this week: 63
- Total views: 34499
KB User's Guide - Documents Tab - Minor vs Major Document Changes
Last updated on 2023-10-12
When publishing a change to an existing KB document, the change will be marked as either "major" or "minor". This document describes how this designation is determined, as well as the effects of publishing a major change.- Group: KB User's Guide
- Views this week: 42
- Total views: 13887
KB User's Guide - Assessment Tab - Summary
Last updated on 2023-10-09
The Assessment tab allows you to deliver simple, multiple-choice quizzes, surveys and reviews to trainees or students who have access to your Internal KB Site. These Assessments are primarily intended to assess knowledge prior to classes or exams. ...- Group: KB User's Guide
- Views this week: 23
- Total views: 24764
KB User's Guide - Documents Tab - Document Searching and Sorting
Last updated on 2023-10-09
The Documents tab includes many ways to search for documents.- Group: KB User's Guide
- Views this week: 39
- Total views: 33759
KB User's Guide - Documents Tab - Validation Tools
Last updated on 2023-10-02
This document explains how to use some of the document validation tools provided in KB Admin Tools for document editing.- Group: KB User's Guide
- Views this week: 39
- Total views: 29282
KB User's Guide - Documents Tab - Suggest a Document Link - How to Follow-up on Suggestions
Last updated on 2023-09-19
The Suggested link on the left side of the Documents tab in KB Admin Tools gives document authors and KB Site Administrators access to all ideas for new documents that have been submitted on their KB site.- Group: KB User's Guide
- Views this week: 51
- Total views: 31501
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