KB User's Guide - Documents Tab - Creating and Using Document Headers and Footers
Last updated on 2024-11-15
The Page header and Page hooter features allow authors to apply predefined headers and footers to their documents using a simple drop-down menu. Users with publish rights can also define new headers and footers or edit existing options using these ...- Group: KB User's Guide
- Views this week: 89
- Total views: 35464
KB User's Guide - Documents Tab - Creating a KB Document from Microsoft Office or Google Docs
Last updated on 2024-10-18
This document explains the available methods for creating a KB document from content drafted in Microsoft Word or Google Docs.- Group: KB User's Guide
- Views this week: 82
- Total views: 34838
KB User's Guide - Documents Tab - Adding Images and Other Files to Your Documents
Last updated on 2024-10-16
This document describes the various ways that you can add images and other supplemental files to your KB documents.- Group: KB User's Guide
- Views this week: 143
- Total views: 55811
KB User's Guide - Documents Tab - Image Guidelines
Last updated on 2024-10-15
This document explains guidelines for images included in your KB documents, including standards for formatting, sizing, and displaying as well as recommended naming conventions.- Group: KB User's Guide
- Views this week: 200
- Total views: 58531
KB User's Guide - Documents Tab - Managing Attachments
Last updated on 2024-10-15
This document describes the different ways you can manage the contents of your document or shared attachment folders.- Group: KB User's Guide
- Views this week: 83
- Total views: 7488
KB User's Guide - Documents Tab - Attachment Search
Last updated on 2024-10-14
In addition to searching for document keywords and text, the KB's search engine allows users to search for text within certain types of file attachments.- Group: KB User's Guide
- Views this week: 59
- Total views: 28488
KB User's Guide - Documents Tab - Editing a Shared Document
Last updated on 2024-10-14
This document describes how the document edit screen will appear when you edit a document that has been shared by another group.- Group: KB User's Guide
- Views this week: 71
- Total views: 6670
KB User's Guide - Documents Tab - Redirect a document via the "See also" field
Last updated on 2024-10-14
This document describes how the "See also" field can be used to create a redirect from an inactive document to point users to another active document.- Group: KB User's Guide
- Views this week: 104
- Total views: 32489
KB User's Guide - Documents Tab - Suggest a Document Link - How to Submit a Suggestion
Last updated on 2024-10-14
The Suggest a document link allows users to submit requests for new documentation.- Group: KB User's Guide
- Views this week: 100
- Total views: 41071
KB User's Guide - General Info - Site-Level Vs. Document-Level Feedback
Last updated on 2024-10-14
This document describes the difference between site-level and document-level feedback forms available to end users, including how related notifications are routed.- Group: KB User's Guide
- Views this week: 91
- Total views: 26330
KB User's Guide - Settings Tab - "Hide Restricted Documents from Search" Setting
Last updated on 2024-10-14
This document explains how to hide restricted documents from internal live site search results.- Group: KB User's Guide
- Views this week: 85
- Total views: 29818
KB User's Guide - Understanding the New Semantic Search Engine
Last updated on 2024-10-07
This document describes how the new semantic search engine works and how it compares to the traditional keyword/title search engine.- Group: KB User's Guide
- Views this week: 126
- Total views: 4209
KB User's Guide - Introduction to the KnowledgeBase Environment
Last updated on 2024-10-02
The document provides a high-level overview of how KnowledgeBase (KB) groups spaces are structured and how the different environments relate to each other.- Group: KB User's Guide
- Views this week: 94
- Total views: 27060
KB User's Guide - Documents Tab - Status
Last updated on 2024-10-02
This document discusses how each document status is defined.- Group: KB User's Guide
- Views this week: 86
- Total views: 145464
KB User's Guide - Settings Tab - Google Analytics
Last updated on 2024-10-01
Tracking the use of your Knowledge Base space is important to knowing what your users are accessing and to be aware of top documents and site visitor behaviors. This document will walk you through the process of setting up the analytics within your ...- Group: KB User's Guide
- Views this week: 77
- Total views: 39012
KB User's Guide - Topics Tab - Introduction to the Topics Tree
Last updated on 2024-09-30
This document provides an overview of the topics tree in the KB Admin Tools, which is found under the Topics tab.- Group: KB User's Guide
- Views this week: 76
- Total views: 37233
KB User's Guide - Topics Tab - Audiences
Last updated on 2024-09-30
Working much like a document flag or label, you may associate documents with "audiences" in your KB space. Users can then use audiences to filter for content that pertains to their role in your organization. This document will show you how to ...- Group: KB User's Guide
- Views this week: 111
- Total views: 35554
KB User's Guide - API - Site Banners
Last updated on 2024-09-09
This document provides information for the Site Banners API for the KnowledgeBase.- Group: KB User's Guide
- Views this week: 54
- Total views: 24668
KB User's Guide - Documents Tab - Request Activation / Inactivation
Last updated on 2024-09-09
This document describes how users without publish rights can notify admins in their space that they have a document that needs to be activated or deactivated.- Group: KB User's Guide
- Views this week: 89
- Total views: 31597
KB User's Guide - Settings - Updating a Group Contact
Last updated on 2024-09-03
All KB spaces must have a primary contact listed with at least one name and email address, known as the group space contact. This document will show you how to update the group contact field when this role is changing within your unit.- Group: KB User's Guide
- Views this week: 85
- Total views: 27917
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