Results: 1-17 of 17

Knowledgebase User's Guide - Contact and Support Information

Last updated on 2023-05-11
This document outlines how you can get support and help from the Knowledgebase team while creating or updating your documents. Please Note: Our hours of operation for support are M-F, 8 a.m. - 4:30 p.m. (excluding holidays).
  • Group: KB User's Guide
  • Views this week: 66
  • Total views: 4381
ID: 127188

KB User's Guide - Assessment Tab - Quiz/Survey Results

Last updated on 2023-07-24
The Results screen allows you to see which of your users has completed.
  • Group: KB User's Guide
  • Views this week: 46
  • Total views: 31108
ID: 43459

KB User's Guide - Settings Tab - Google Analytics

Last updated on 2024-03-01
Tracking the use of your Knowledge Base space is important to knowing what your users are accessing and to be aware of top documents and site visitor behaviors. This document will walk you through the process of setting up the analytics within your ...
  • Group: KB User's Guide
  • Views this week: 63
  • Total views: 28427
ID: 52175

KB User's Guide - Assessment Tab - Quiz/Survey Results: Deleting Results

Last updated on 2023-05-12
Those creating quizzes or surveys can test on the live sites before releasing them to customers. Follow the steps below to delete results that do not pertain to your quiz or survey results set.
  • Group: KB User's Guide
  • Views this week: 37
  • Total views: 24753
ID: 64155

KB User's Guide - Assessment Tab - Quiz/Survey Modules

Last updated on 2022-06-24
This document will walk you through the steps to create a Quiz/Survey Module in the Assessment tab.
  • Group: KB User's Guide
  • Views this week: 44
  • Total views: 30538
ID: 44283

KB User's Guide - Documents Tab - Embed a Qualtrics Survey or Google Form

Last updated on 2023-03-07
This document describes how to embed a Qualtrics survey or Google Form in a KB document.
  • Group: KB User's Guide
  • Views this week: 42
  • Total views: 20853
ID: 36908

KB User's Guide - Assessment Tab - Dropbox

Last updated on 2023-04-21
This document describes how KB Admins can create a dropbox for their internal users (e.g. trainees, students, etc.) to upload files to.
  • Group: KB User's Guide
  • Views this week: 39
  • Total views: 11045
ID: 6272

KB User's Guide - Documents Tab - IncludeDoc and Dynamic Web Page Content

Last updated on 2024-01-24
The KB's IncludeDoc feature is a powerful way to embed content without duplicating it. This document describes how to use the KB's IncludeDoc feature to embed KB documents, portions of a document, or external web pages into another KB document.
  • Group: KB User's Guide
  • Views this week: 57
  • Total views: 40318
ID: 14925

KB User's Guide - Stats Tab - Docs by Helpfulness Link and Scores

Last updated on 2023-08-21
This document describes how to view helpfulness score logs in the KB Admin Tools, as well as how to reset/purge these scores for documents on your KB site
  • Group: KB User's Guide
  • Views this week: 47
  • Total views: 27765
ID: 24410

KB User's Guide - News Tab - News Creating/ Editing Form Fields

Last updated on 2023-06-01
This document details the fields in the news article Creating/Editing form.Upon clicking the Submit button, form validation will make sure that the necessary and properly formatted information needed to successfully complete the News item was ...
  • Group: KB User's Guide
  • Views this week: 65
  • Total views: 33479
ID: 5270

KB User's Guide - API - Accessing the Private API

Last updated on 2024-04-12
This document explains how to obtain and API token and connect to the KB's Private API layer following the provisioning of your OAuth account.
  • Group: KB User's Guide
  • Views this week: 52
  • Total views: 18797
ID: 93968

KB User's Guide - Users Tab - Viewing, Updating and Deleting Users

Last updated on 2024-05-21
This document explains how to modify or update information for an existing user in the KB Admin Tools, and what to do if a user needs to be removed.
  • Group: KB User's Guide
  • Views this week: 66
  • Total views: 29621
ID: 5340

KB User's Guide - Documents Tab - Reviewing Expiring Documents

Last updated on 2023-04-25
This document explains how to track expiring documents and ensure that they are reviewed prior to expiration.
  • Group: KB User's Guide
  • Views this week: 42
  • Total views: 11685
ID: 12072

KB User's Guide - Users Tab - Adding a User

Last updated on 2024-03-05
This document explains how to add a user to your KB and grant them permissions consistent with your workflow. In the spirit of Best Practices, KB Admins control permissions to their KB Site. However, please be mindful that any user with the Users ...
  • Group: KB User's Guide
  • Views this week: 86
  • Total views: 46890
ID: 5338

KB User's Guide - API - Using JavaScript to Embed KB Content

Last updated on 2021-06-01
This document provides an example of JavaScript that can be used to embed some or all of a KB document in another webpage, such as a page in a WordPress website.
  • Group: KB User's Guide
  • Views this week: 33
  • Total views: 24433
ID: 81506

KB User's Guide - Assessments - View Assessments on the Live Internal Site

Last updated on 2023-06-01
This doc will show you the url to refer those who want to take a Quiz/ Survey on your Live Internal Site. You may also create a side module on your Live site and direct your users to your Quiz Surveys.
  • Group: KB User's Guide
  • Views this week: 28
  • Total views: 17858
ID: 61093

KB User's Guide - Assessment Tab - Summary

Last updated on 2023-10-09
The Assessment tab allows you to deliver simple, multiple-choice quizzes, surveys and reviews to trainees or students who have access to your Internal KB Site. These Assessments are primarily intended to assess knowledge prior to classes or exams. ...
  • Group: KB User's Guide
  • Views this week: 33
  • Total views: 24278
ID: 45807

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