Results: 1-19 of 19

Knowledgebase User's Guide - Contact and Support Information

Last updated on 2023-05-11
This document outlines how you can get support and help from the Knowledgebase team while creating or updating your documents. Please Note: Our hours of operation for support are M-F, 8 a.m. - 4:30 p.m. (excluding holidays).
  • Group: KB User's Guide
  • Views this week: 97
  • Total views: 4412
ID: 127188

KB User's Guide - Users Tab - User Access Groups and Limited Access Groups

Last updated on 2024-03-05
This document describes how to set up and use User Access Groups and Limited Access Groups.
  • Group: KB User's Guide
  • Views this week: 103
  • Total views: 37710
ID: 6691

KB User's Guide - Stats Tab - Doc Events

Last updated on 2023-08-21
The Doc events stats uses data from the Comments and events log on each document. You may use one of 58 displays of information, or you may combine reports for more detailed information.
  • Group: KB User's Guide
  • Views this week: 47
  • Total views: 11605
ID: 112403

KB User's Guide - General Info - Subscribe to Changes

Last updated on 2023-07-24
The following explains how to receive an email notification whenever a change is made to a document.
  • Group: KB User's Guide
  • Views this week: 69
  • Total views: 26469
ID: 13761

KB User’s Guide - Settings Tab - Apply a custom homepage layout

Last updated on 2024-03-05
Learn how to use a custom layout to change the look and feel of your site’s homepage.
  • Group: KB User's Guide
  • Views this week: 117
  • Total views: 4345
ID: 124321

KB User's Guide - Advanced HTML - Creating Collapsing and Expanding Panels

Last updated on 2024-01-24
This document describes how to add expandable/collapsible panels to a KB document. These panels provide a useful way to organize longer-form content, especially in situations where the reader may only need to read sections that apply to them.
  • Group: KB User's Guide
  • Views this week: 120
  • Total views: 29531
ID: 73277

2021 KnowledgeBase (KB) User Group Meeting

Last updated on 2022-08-25
Every year the KnowledgeBase team and the user community come together with industry experts to share experiences, lessons learned, and best practices. This year our collaborative events took place the week of July 26th-30th, 2021.
  • Group: KB User's Guide
  • Views this week: 62
  • Total views: 14652
ID: 112194

KB User's Guide - Settings Tab - Customize your site layout and appearance

Last updated on 2024-03-05
This document explains how the fields in the Site Layouts screen can be used to modify the look and feel of a KB site.
  • Group: KB User's Guide
  • Views this week: 85
  • Total views: 5301
ID: 123954

KB User's Guide - Settings Tab - CSS for Full View

Last updated on 2023-07-10
This document explains how fields in the Layout screen can be used to modify the look and feel of a KB site.
  • Group: KB User's Guide
  • Views this week: 78
  • Total views: 27449
ID: 12075

KB User's Guide - Advanced HTML - Decision Tree

Last updated on 2023-08-21
This document describes how to create a decision tree that can be placed within a KB document to aid in troubleshooting or other complex decision-making scenarios.
  • Group: KB User's Guide
  • Views this week: 92
  • Total views: 41954
ID: 66704

KB User's Guide - Documents Tab - Adding Images and Attachments

Last updated on 2024-02-29
There are several ways users can add images and other attachments to their documents, and each requires attention to key steps as part of the process. This document will introduce and outline these options.
  • Group: KB User's Guide
  • Views this week: 49
  • Total views: 863
ID: 126951

KB User's Guide - Stats Tab - Document Views by User

Last updated on 2023-08-21
Should there be an occasion where KB admins need to know which of their group members has viewed a document in their internal KB site, the Document Views by User function will prove most useful. This document will show you how to use the filters to ...
  • Group: KB User's Guide
  • Views this week: 39
  • Total views: 25245
ID: 22314

KB User's Guide - Documents Tab - How to Create and Publish a Document

Last updated on 2024-01-24
This document explains how to create a new document using the KB Admin Tools.
  • Group: KB User's Guide
  • Views this week: 152
  • Total views: 52087
ID: 5235

KB User's Guide - Site Pref Tab - Mobile View CSS

Last updated on 2023-06-15
The mobile view of the KnowledgeBase (KB) allows for optimized viewing on devices with smaller screens.
  • Group: KB User's Guide
  • Views this week: 66
  • Total views: 25536
ID: 18778

KB User's Guide - Documents Tab - Left Navigation Bar Links

Last updated on 2024-05-06
Menu items on the left-hand side of the Documents Tab in KB Admin Tools
  • Group: KB User's Guide
  • Views this week: 139
  • Total views: 51426
ID: 8537

KB User's Guide - Assessment Tab - Quiz/Survey Results

Last updated on 2023-07-24
The Results screen allows you to see which of your users has completed.
  • Group: KB User's Guide
  • Views this week: 61
  • Total views: 31123
ID: 43459

KB User's Guide - Documents Tab - Using the IncludeDoc Feature to Restrict Content

Last updated on 2021-06-01
This document will show you how to create a document that is restricted to a subset of your internal users. We will then show you how to embed the document with restricted content into a "container" document which is intended for general consumption.
  • Group: KB User's Guide
  • Views this week: 71
  • Total views: 27984
ID: 5236

KB User's Guide - Advanced HTML - Create a list of featured links

Last updated on 2024-02-06
Add a group of links in a two column card-style layout within the flow of your document or as their own content module on a custom homepage.
  • Group: KB User's Guide
  • Views this week: 69
  • Total views: 4418
ID: 124322

KB User's Guide - Documents Tab - Document Style Guidelines

Last updated on 2023-03-01
This style guide lists a set of standards for design and writing of KB documents. This document defines the standards and conventions used in KB User's Guide Documents. These guidelines are provided to ensure that all documents use the same style, ...
  • Group: KB User's Guide
  • Views this week: 190
  • Total views: 60024
ID: 5304

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