Results: 1-18 of 18

KB User's Guide - Documents Tab - Viewing Documents in Review Mode

Last updated on 2023-06-12
This document details the functionality available when viewing a document in read-only mode.
  • Group: KB User's Guide
  • Views this week: 16
  • Total views: 33866
ID: 5251

KB User's Guide - Documents Tab - Review Mode Button Descriptions

Last updated on 2024-05-15
This document will describe the buttons found when looking at a Document in Review Mode.
  • Group: KB User's Guide
  • Views this week: 13
  • Total views: 23552
ID: 19000

KB User's Guide - Documents Tab - Expired Documents

Last updated on 2023-05-26
This document will discuss the Expired document page in the Documents tab.
  • Group: KB User's Guide
  • Views this week: 27
  • Total views: 39068
ID: 15019

KB User's Guide - Documents Tab - Why are some links on the left grayed out?

Last updated on 2023-03-30
Access to some features is limited by Publish rights setting on the Users tab.
  • Group: KB User's Guide
  • Views this week: 11
  • Total views: 26983
ID: 20601

KB User's Guide - Documents Tab - Changing a Document's Status to "Deleted"

Last updated on 2023-08-14
Sometimes you may want to delete a document that is no longer necessary or that was created in error. Before moving forward, please consider the document retention policies of your KB Group and that of your institution.
  • Group: KB User's Guide
  • Views this week: 21
  • Total views: 30860
ID: 5724

KB User's Guide - Assessment Tab - Quiz/Survey Modules

Last updated on 2022-06-24
This document will walk you through the steps to create a Quiz/Survey Module in the Assessment tab.
  • Group: KB User's Guide
  • Views this week: 11
  • Total views: 30580
ID: 44283

KB User's Guide - Documents Tab - Left Navigation Bar Links

Last updated on 2024-05-06
Menu items on the left-hand side of the Documents Tab in KB Admin Tools
  • Group: KB User's Guide
  • Views this week: 15
  • Total views: 51445
ID: 8537

KB User's Guide - Document Expiration

Last updated on 2023-04-25
This document provides a broad overview of the document expiration process and what happens when a document expires.
  • Group: KB User's Guide
  • Views this week: 11
  • Total views: 4766
ID: 122419

KB User's Guide - Documents Tab - Document Searching and Sorting

Last updated on 2023-10-09
The Documents tab includes many ways to search for documents.
  • Group: KB User's Guide
  • Views this week: 20
  • Total views: 32932
ID: 5250

KB User's Guide - Documents Tab - Purging Content in Trash Queue Documents

Last updated on 2023-07-24
Once a document has been deleted (e.g. moved into the Trash queue) only someone with "Publish" rights can Purge the document content. This document explains how to Purge a document found in the Trash queue and will tell you what becomes of that ...
  • Group: KB User's Guide
  • Views this week: 36
  • Total views: 30726
ID: 5245

KB User's Guide - News Tab - News Creating/ Editing Form Fields

Last updated on 2023-06-01
This document details the fields in the news article Creating/Editing form.Upon clicking the Submit button, form validation will make sure that the necessary and properly formatted information needed to successfully complete the News item was ...
  • Group: KB User's Guide
  • Views this week: 11
  • Total views: 33521
ID: 5270

KB User's Guide - Documents Tab - Transfer Ownership of One or Multiple Documents

Last updated on 2024-02-14
This document explains how to transfer document ownership from one user to another via the Documents tab by either editing an individual document to reassign ownership, or by performing a Batch Update to reassign many documents at once.
  • Group: KB User's Guide
  • Views this week: 6
  • Total views: 18453
ID: 92831

KB User's Guide - Documents Tab - Minor vs Major Document Changes

Last updated on 2023-10-12
When publishing a change to an existing KB document, the change will be marked as either "major" or "minor". This document describes how this designation is determined, as well as the effects of publishing a major change.
  • Group: KB User's Guide
  • Views this week: 22
  • Total views: 13290
ID: 109513

KB User's Guide - Documents Tab - Reference a Collection of Documents with a single URL

Last updated on 2023-07-27
This document will show you how to efficiently reference a collection of documents with a single URL.
  • Group: KB User's Guide
  • Views this week: 29
  • Total views: 32360
ID: 36926

KB User's Guide - Stats Tab - Docs by Helpfulness Link and Scores

Last updated on 2023-08-21
This document describes how to view helpfulness score logs in the KB Admin Tools, as well as how to reset/purge these scores for documents on your KB site
  • Group: KB User's Guide
  • Views this week: 15
  • Total views: 27819
ID: 24410

KB Users Guide - Documents Tab - "Recycle a Doc"

Last updated on 2024-05-15
Over time, your KB Admin may Purge documents in the Trash queue for recycling. This document will tell you how those with or without Publish rights may recycle a document,
  • Group: KB User's Guide
  • Views this week: 26
  • Total views: 24137
ID: 31877

KB User's Guide - Documents Tab - Creating and Using Templates

Last updated on 2023-11-20
The Template feature allows authors to make one, or multiple documents, all having a uniform appearance and maintain specific settings. A well pre-formatted template can prescribe very specific content, structure, formatting and prompt for minimal ...
  • Group: KB User's Guide
  • Views this week: 23
  • Total views: 38085
ID: 14044

KB User's Guide - Documents Tab - Restoring a deleted document

Last updated on 2021-10-15
Once a KB doc has been deleted, only someone with "Publish" rights can restore that KB doc back. This doc explains how to restore a deleted doc.
  • Group: KB User's Guide
  • Views this week: 13
  • Total views: 26183
ID: 20682

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