Results: 1-14 of 14

KB Author Training - Body Field - Using the TinyMCE Editor

Last updated on 2023-08-17
This training document provides detailed information about the KB's editor, TinyMCE. It also includes training exercises that demonstrate how to switch between the main What-You-See-Is-What-You-Get (WYSIWYG) editing mode and the secondary source ...
  • Group: KB User's Guide
  • Views this week: 13
  • Total views: 37640
ID: 23349

KB User's Guide - Advanced HTML - Decision Tree

Last updated on 2023-08-21
This document describes how to create a decision tree that can be placed within a KB document to aid in troubleshooting or other complex decision-making scenarios.
  • Group: KB User's Guide
  • Views this week: 4
  • Total views: 41965
ID: 66704

KB User's Guide - Advanced HTML - Create a list of featured links

Last updated on 2024-02-06
Add a group of links in a two column card-style layout within the flow of your document or as their own content module on a custom homepage.
  • Group: KB User's Guide
  • Views this week: 9
  • Total views: 4432
ID: 124322

KB User's Guide - Documents Tab - Document Style Guidelines

Last updated on 2023-03-01
This style guide lists a set of standards for design and writing of KB documents. This document defines the standards and conventions used in KB User's Guide Documents. These guidelines are provided to ensure that all documents use the same style, ...
  • Group: KB User's Guide
  • Views this week: 29
  • Total views: 60073
ID: 5304

KB User’s Guide - Settings Tab - Apply a custom homepage layout

Last updated on 2024-03-05
Learn how to use a custom layout to change the look and feel of your site’s homepage.
  • Group: KB User's Guide
  • Views this week: 10
  • Total views: 4362
ID: 124321

KB User's Guide - Documents Tab - Creating and Using Templates

Last updated on 2023-11-20
The Template feature allows authors to make one, or multiple documents, all having a uniform appearance and maintain specific settings. A well pre-formatted template can prescribe very specific content, structure, formatting and prompt for minimal ...
  • Group: KB User's Guide
  • Views this week: 11
  • Total views: 38073
ID: 14044

KB User's Guide - Documents Tab - Guide to HTML Editor Buttons (Classic Editor)

Last updated on 2022-07-20
Description of HTML editor buttons in KB Admin Tools
  • Group: KB User's Guide
  • Views this week: 14
  • Total views: 144052
ID: 14927

KB User's Guide - Documents Tab - Editing an Existing Doc

Last updated on 2023-08-21
This document explains how to edit published (i.e., Active) or draft (i.e., In Progress, In Review, or Inactive) documents.
  • Group: KB User's Guide
  • Views this week: 10
  • Total views: 31219
ID: 5252

KB User's Guide - Documents Tab - Overview of Fields in Document editor

Last updated on 2024-02-19
This document gives an overview of each field on the document creating/editing form. The Title, Keywords, Summary and Body fields are required.
  • Group: KB User's Guide
  • Views this week: 14
  • Total views: 128659
ID: 5238

KB User's Guide - Documents Tab - Suggest a Document Link - How to Submit a Suggestion

Last updated on 2022-06-08
The Suggest a document link allows users to submit requests for new documentation.
  • Group: KB User's Guide
  • Views this week: 9
  • Total views: 35214
ID: 16441

KB User's Guide - General Info - Embedding KB Content in Another Website

Last updated on 2023-07-24
This document explains the use case and approach for embedding KB content into an external (i.e. non-KB) website or web-based application that your organization manages.
  • Group: KB User's Guide
  • Views this week: 6
  • Total views: 20492
ID: 81509

KB User's Guide - Documents Tab - Embedding user specific content in KB documents (HTML editor only)

Last updated on 2022-05-25
This feature allows authors to embed, in one document, content meant for specific individual users (e.g. allows a block of text to be visible only to a specified user who is a fully authorized internal user). When the activated document is rendered ...
  • Group: KB User's Guide
  • Views this week: 6
  • Total views: 25238
ID: 20307

KB User's Guide - Documents Tab - Left Navigation Bar Links

Last updated on 2024-05-06
Menu items on the left-hand side of the Documents Tab in KB Admin Tools
  • Group: KB User's Guide
  • Views this week: 6
  • Total views: 51436
ID: 8537

KB User's Guide - General Info - Highlighting in the Live Sites and in the KB Admin Tools

Last updated on 2023-06-15
This document will discuss how to highlight a single document within a list of document results either in the Live Sites or in the KB Admin Tools. We will also discuss how your search terms in the in the live document can be highlighted /or have ...
  • Group: KB User's Guide
  • Views this week: 2
  • Total views: 26813
ID: 18580

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