Results: 1-20 of 27

KB User's Guide - Documents Tab - Reviewing Expiring Documents

Last updated on 2023-04-25
This document explains how to track expiring documents and ensure that they are reviewed prior to expiration.
  • Group: KB User's Guide
  • Views this week: 22
  • Total views: 11734
ID: 12072

KB User's Guide - Documents Tab - Expired Documents

Last updated on 2023-05-26
This document will discuss the Expired document page in the Documents tab.
  • Group: KB User's Guide
  • Views this week: 27
  • Total views: 39068
ID: 15019

KB User's Guide - Documents Tab - Inactive Documents

Last updated on 2024-02-29
This document will discuss the Inactive document.
  • Group: KB User's Guide
  • Views this week: 22
  • Total views: 27111
ID: 36821

KB User's Guide - API - Accessing the Private API

Last updated on 2024-04-12
This document explains how to obtain and API token and connect to the KB's Private API layer following the provisioning of your OAuth account.
  • Group: KB User's Guide
  • Views this week: 10
  • Total views: 18826
ID: 93968

KB User's Guide - Documents Tab - Status

Last updated on 2023-05-11
This document discusses how each document status is defined.
  • Group: KB User's Guide
  • Views this week: 20
  • Total views: 140452
ID: 5234

KB User's Guide - Document Expiration

Last updated on 2023-04-25
This document provides a broad overview of the document expiration process and what happens when a document expires.
  • Group: KB User's Guide
  • Views this week: 12
  • Total views: 4767
ID: 122419

KB User's Guide - News Tab - News Creating/ Editing Form Fields

Last updated on 2023-06-01
This document details the fields in the news article Creating/Editing form.Upon clicking the Submit button, form validation will make sure that the necessary and properly formatted information needed to successfully complete the News item was ...
  • Group: KB User's Guide
  • Views this week: 11
  • Total views: 33521
ID: 5270

KB User's Guide - Documents Tab - Left Navigation Bar Links

Last updated on 2024-05-06
Menu items on the left-hand side of the Documents Tab in KB Admin Tools
  • Group: KB User's Guide
  • Views this week: 15
  • Total views: 51445
ID: 8537

KB User's Guide - Assessment Tab - Quiz/Survey Modules

Last updated on 2022-06-24
This document will walk you through the steps to create a Quiz/Survey Module in the Assessment tab.
  • Group: KB User's Guide
  • Views this week: 12
  • Total views: 30581
ID: 44283

KB User's Guide - Settings Tab - Document Expiration Period

Last updated on 2023-06-26
This document discusses what the Document Expiration Period is, the default expiration period and how you can change it to suit your KB Group's needs.
  • Group: KB User's Guide
  • Views this week: 20
  • Total views: 25771
ID: 8955

KB User's Guide - Users Tab - Viewing, Updating and Deleting Users

Last updated on 2024-05-21
This document explains how to modify or update information for an existing user in the KB Admin Tools, and what to do if a user needs to be removed.
  • Group: KB User's Guide
  • Views this week: 26
  • Total views: 29703
ID: 5340

KB User's Guide - Settings Tab - Notification Settings

Last updated on 2024-03-25
The Notification link in the Settings tab allows you to control who receives feedback on your site's documents. To access, click on the Notifications link on the left navigation bar.
  • Group: KB User's Guide
  • Views this week: 21
  • Total views: 30815
ID: 6279

KB User's Guide - Assessment Tab - Existing Questions

Last updated on 2023-07-13
From the Questions screen, you may manage the questions you have created. Use up to nine filters to view a precise set of questions. This document will guide you through the functionality on this screen.
  • Group: KB User's Guide
  • Views this week: 8
  • Total views: 27271
ID: 27228

KB User's Guide - Advanced HTML - Decision Tree

Last updated on 2023-08-21
This document describes how to create a decision tree that can be placed within a KB document to aid in troubleshooting or other complex decision-making scenarios.
  • Group: KB User's Guide
  • Views this week: 7
  • Total views: 41968
ID: 66704

KB User's Guide - Home Tab - Dashboard

Last updated on 2023-08-09
The Dashboard allows you take a quick temp of the activity on your KB Site at a glance. From the Home Tab, you may also update your user profile by clicking on the My Profile link. You may access KB Monthly Advisory Meeting Minutes from this, ...
  • Group: KB User's Guide
  • Views this week: 18
  • Total views: 29657
ID: 2636

KB User's Guide - Documents Tab - Review Mode Button Descriptions

Last updated on 2024-05-15
This document will describe the buttons found when looking at a Document in Review Mode.
  • Group: KB User's Guide
  • Views this week: 13
  • Total views: 23552
ID: 19000

KB User's Guide - Stats Tab - Docs by Helpfulness Link and Scores

Last updated on 2023-08-21
This document describes how to view helpfulness score logs in the KB Admin Tools, as well as how to reset/purge these scores for documents on your KB site
  • Group: KB User's Guide
  • Views this week: 15
  • Total views: 27819
ID: 24410

KB User's Guide - Settings Tab - Group Spaces Screen

Last updated on 2024-05-07
There are options that can be set at the site level so that each KB Administrator can choose the best options for their users.
  • Group: KB User's Guide
  • Views this week: 22
  • Total views: 26237
ID: 18597

KB User's Guide - Documents Tab - Overview of Fields in Document editor

Last updated on 2024-02-19
This document gives an overview of each field on the document creating/editing form. The Title, Keywords, Summary and Body fields are required.
  • Group: KB User's Guide
  • Views this week: 24
  • Total views: 128669
ID: 5238

KB User's Guide - Documents Tab - Document Searching and Sorting

Last updated on 2023-10-09
The Documents tab includes many ways to search for documents.
  • Group: KB User's Guide
  • Views this week: 20
  • Total views: 32932
ID: 5250
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