Results: 1-20 of 20

KB User's Guide - Documents Tab - Default Keywords

Last updated on 2023-08-17
This document explains how to create default keywords that both authors and admins can apply to each document.
  • Group: KB User's Guide
  • Views this week: 45
  • Total views: 26457
ID: 5343

KB User's Guide - Documents Tab - Document Style Guidelines

Last updated on 2023-03-01
This style guide lists a set of standards for design and writing of KB documents. This document defines the standards and conventions used in KB User's Guide Documents. These guidelines are provided to ensure that all documents use the same style, ...
  • Group: KB User's Guide
  • Views this week: 119
  • Total views: 59951
ID: 5304

KB User's Guide - Documents Tab - Status

Last updated on 2023-05-11
This document discusses how each document status is defined.
  • Group: KB User's Guide
  • Views this week: 42
  • Total views: 140410
ID: 5234

KB User's Guide - Documents Tab - Embedding user specific content in KB documents (HTML editor only)

Last updated on 2022-05-25
This feature allows authors to embed, in one document, content meant for specific individual users (e.g. allows a block of text to be visible only to a specified user who is a fully authorized internal user). When the activated document is rendered ...
  • Group: KB User's Guide
  • Views this week: 36
  • Total views: 25215
ID: 20307

KB User's Guide - Documents Tab - Using the IncludeDoc Feature to Restrict Content

Last updated on 2021-06-01
This document will show you how to create a document that is restricted to a subset of your internal users. We will then show you how to embed the document with restricted content into a "container" document which is intended for general consumption.
  • Group: KB User's Guide
  • Views this week: 51
  • Total views: 27964
ID: 5236

KB User's Guide - Stats Tab - Doc Upkeep All Groups

Last updated on 2023-08-08
KB Admins can track document activity of: creation, activation, etc. The Time Frame filter allows you to look at a specific month or a block of time such as a calendar year or a specific quarter of the fiscal year. This document will explain what ...
  • Group: KB User's Guide
  • Views this week: 26
  • Total views: 22404
ID: 36809

KB Users Guide - Documents Tab - Content Restriction Tags

Last updated on 2024-01-10
This document explains how to use the KB content restriction functions to prevent portions of a document from appearing on certain sites.
  • Group: KB User's Guide
  • Views this week: 47
  • Total views: 8652
ID: 114268

KB User's Guide - Documents Tab - Minor vs Major Document Changes

Last updated on 2023-10-12
When publishing a change to an existing KB document, the change will be marked as either "major" or "minor". This document describes how this designation is determined, as well as the effects of publishing a major change.
  • Group: KB User's Guide
  • Views this week: 45
  • Total views: 13240
ID: 109513

Document Review Mode [Glossary]

Last updated on 2021-11-02
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  • Group: KB User's Guide
  • Views this week: 36
  • Total views: 23896
ID: 52033

KB User's Guide - Documents Tab - Where To Place <link> Tags

Last updated on 2021-11-29
The TinyMCE editor does not allow <link> tags to be placed in the document body. You may find that tags you are attempting to add are not being saved, or you may see an alert warning that <link> tags previously stored in the doc body ...
  • Group: KB User's Guide
  • Views this week: 26
  • Total views: 8755
ID: 114990

Knowledgebase User's Guide - Sensitive and Restricted Data Policy

Last updated on 2023-08-25
The following document outlines the Knowledgebase policy regarding sensitive, restricted, and internally protected data.
  • Group: KB User's Guide
  • Views this week: 39
  • Total views: 2549
ID: 127184

KB Author Training - Body Field - Using the TinyMCE Editor

Last updated on 2023-08-17
This training document provides detailed information about the KB's editor, TinyMCE. It also includes training exercises that demonstrate how to switch between the main What-You-See-Is-What-You-Get (WYSIWYG) editing mode and the secondary source ...
  • Group: KB User's Guide
  • Views this week: 60
  • Total views: 37558
ID: 23349

KB User's Guide - Documents Tab - Overview of Fields in Document editor

Last updated on 2024-02-19
This document gives an overview of each field on the document creating/editing form. The Title, Keywords, Summary and Body fields are required.
  • Group: KB User's Guide
  • Views this week: 117
  • Total views: 128382
ID: 5238

KB User's Guide - Topics Tab - Displaying the Meta-Description of a Topic In Search Results

Last updated on 2024-03-05
On this page, we describe how to associate a document with a topic, so that when a user selects the topic from the dropdown list on the live site, the content of that "super doc" will be displayed above the list of search results.
  • Group: KB User's Guide
  • Views this week: 45
  • Total views: 29126
ID: 6275

KB User’s Guide - Settings Tab - Apply a custom homepage layout

Last updated on 2024-03-05
Learn how to use a custom layout to change the look and feel of your site’s homepage.
  • Group: KB User's Guide
  • Views this week: 66
  • Total views: 4293
ID: 124321

KB User's Guide - Documents Tab - How to Create and Publish a Document

Last updated on 2024-01-24
This document explains how to create a new document using the KB Admin Tools.
  • Group: KB User's Guide
  • Views this week: 122
  • Total views: 52056
ID: 5235

KB Users Guide - General Info - Questions Brand New KB Admins Should Consider

Last updated on 2024-03-05
Here are a few things to consider before getting started on your new KnowledgeBase. Please consider the questions below to prepare for the identification and creation of your first topics and documents.
  • Group: KB User's Guide
  • Views this week: 74
  • Total views: 35976
ID: 52046

KB User's Guide - Documents Tab - No Frill Parameter at the Document Level

Last updated on 2024-02-29
Quickly and easily strip away all document framing, styling, site headers, etc. by appending the string, &no_frill=x, to the page url.
  • Group: KB User's Guide
  • Views this week: 38
  • Total views: 31764
ID: 6274

KB User's Guide - Documents Tab - Document Searching and Sorting

Last updated on 2023-10-09
The Documents tab includes many ways to search for documents.
  • Group: KB User's Guide
  • Views this week: 66
  • Total views: 32862
ID: 5250

KB User's Guide - Documents Tab - Dual Status in Multiple KB Sites

Last updated on 2022-06-15
This document explains the SiteStatus field in the Document Information Table when viewing in KB Admin Tools.
  • Group: KB User's Guide
  • Views this week: 43
  • Total views: 28328
ID: 20690

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