Results: 1-20 of 20

Knowledgebase User's Guide - Contact and Support Information

Last updated on 2023-05-11
This document outlines how you can get support and help from the Knowledgebase team while creating or updating your documents. Please Note: Our hours of operation for support are M-F, 8 a.m. - 4:30 p.m. (excluding holidays).
  • Group: KB User's Guide
  • Views this week: 31
  • Total views: 4458
ID: 127188

KB User's Guide - Documents Tab - LinkTopic

Last updated on 2023-06-01
The Link Topic function provides an easy way to link a user to a topic-filtered search, where the link text will be automatically updated to display the current topic name. This document will show you how to use this function to add a topic link to ...
  • Group: KB User's Guide
  • Views this week: 13
  • Total views: 28467
ID: 15194

KB User's Guide - Documents Tab - Overview of Fields in Document editor

Last updated on 2024-02-19
This document gives an overview of each field on the document creating/editing form. The Title, Keywords, Summary and Body fields are required.
  • Group: KB User's Guide
  • Views this week: 24
  • Total views: 128669
ID: 5238

KB User's Guide - Topics Tab - Displaying the Meta-Description of a Topic In Search Results

Last updated on 2024-03-05
On this page, we describe how to associate a document with a topic, so that when a user selects the topic from the dropdown list on the live site, the content of that "super doc" will be displayed above the list of search results.
  • Group: KB User's Guide
  • Views this week: 18
  • Total views: 29183
ID: 6275

KB User's Guide - Documents Tab - Using the IncludeDoc Feature to Restrict Content

Last updated on 2021-06-01
This document will show you how to create a document that is restricted to a subset of your internal users. We will then show you how to embed the document with restricted content into a "container" document which is intended for general consumption.
  • Group: KB User's Guide
  • Views this week: 9
  • Total views: 28000
ID: 5236

KB User's Guide - Documents Tab - Using the KB Link Doc Feature

Last updated on 2023-01-30
The KB Link Doc feature allows you to link to easily link to another KB document. This document explains how the KB Link Doc feature works and how to add use it in your own documents.
  • Group: KB User's Guide
  • Views this week: 12
  • Total views: 8802
ID: 114308

KB User's Guide - Documents Tab - Guide to HTML Editor Buttons (Classic Editor)

Last updated on 2022-07-20
Description of HTML editor buttons in KB Admin Tools
  • Group: KB User's Guide
  • Views this week: 16
  • Total views: 144054
ID: 14927

KB User's Guide - Documents Tab - IncludeDoc and Dynamic Web Page Content

Last updated on 2024-01-24
The KB's IncludeDoc feature is a powerful way to embed content without duplicating it. This document describes how to use the KB's IncludeDoc feature to embed KB documents, portions of a document, or external web pages into another KB document.
  • Group: KB User's Guide
  • Views this week: 21
  • Total views: 40377
ID: 14925

KB User's Guide - Contact the KB Team

Last updated on 2023-07-13
The KnowledgeBase (KB) team's standard support hours are Monday-Friday 9:00 a.m. to 5:00 p.m..
  • Group: KB User's Guide
  • Views this week: 6
  • Total views: 10450
ID: 113672

KB User's Guide - Documents Tab - Glossary and Glossary Items

Last updated on 2023-06-01
Glossaries are useful to understand the meaning of terms relevant to the contents of of your KB site. The KB glossary is easy to use and there are a few ways to access it and display terms your KB pages.
  • Group: KB User's Guide
  • Views this week: 15
  • Total views: 32862
ID: 15709

2022 KnowledgeBase (KB) User Group Meeting [Campus login required]

Last updated on 2022-09-01
Our annual KB User Group Meeting will take place the week of August 1-5, 2022. We will host a week of virtual sessions spanning a range of topics related to the KB, including content strategy, accessibility, process improvements, and more.
  • Group: KB User's Guide
  • Views this week: 0
  • Total views: 2060
ID: 119485

2021 KnowledgeBase (KB) User Group Meeting

Last updated on 2022-08-25
Every year the KnowledgeBase team and the user community come together with industry experts to share experiences, lessons learned, and best practices. This year our collaborative events took place the week of July 26th-30th, 2021.
  • Group: KB User's Guide
  • Views this week: 8
  • Total views: 14662
ID: 112194

KB User's Guide - Documents Tab - Display an Image link

Last updated on 2023-07-05
KB Admins may want to provide a link of an image file (e.g. JPG, PNG, etc), as opposed to embedding the image into their document. This way, space on the page is not used and the User may download the image, if they wish. This document shows you ...
  • Group: KB User's Guide
  • Views this week: 14
  • Total views: 25166
ID: 69336

KB User's Guide - Home Tab - Upload Profile Photo

Last updated on 2023-07-13
Help your colleagues match a name to a face by uploading a profile photo. This document will show you how to upload a photo that you have in your files or that is accessible by a url.
  • Group: KB User's Guide
  • Views this week: 12
  • Total views: 30116
ID: 6277

KB User's Guide - Topics Tab - Introduction to the Topics Tree

Last updated on 2023-04-20
This document provides an overview of the topics tree in the KB Admin Tools, which is found under the Topics tab.
  • Group: KB User's Guide
  • Views this week: 11
  • Total views: 30998
ID: 110

2023 KnowledgeBase (KB) User Group Meeting

Last updated on 2023-08-08
Our annual KB User Group Meeting took place the week of July 31-August 4, 2023. We hosted a week of virtual sessions spanning a range of topics related to the KB, including content strategy, accessibility, process improvements, and more.
  • Group: KB User's Guide
  • Views this week: 17
  • Total views: 5026
ID: 129206

KB User's Guide - Documents Tab - TinyMCE 'To The Top' Plugin

Last updated on 2024-02-14
This document explains the 'To The Top' plugin in the TinyMCE editor.
  • Group: KB User's Guide
  • Views this week: 16
  • Total views: 1199
ID: 135308

KB User's Guide - Settings Tab - Menus

Last updated on 2023-08-24
Menus appear on your Live KB Site(s). There are seven distinct places where an Admin can apply a Menu. This document will help describe Menu functionality and how you can use it to best engage your users.
  • Group: KB User's Guide
  • Views this week: 19
  • Total views: 63263
ID: 27019

KB User's Guide - Advanced HTML - Decision Tree

Last updated on 2023-08-21
This document describes how to create a decision tree that can be placed within a KB document to aid in troubleshooting or other complex decision-making scenarios.
  • Group: KB User's Guide
  • Views this week: 7
  • Total views: 41968
ID: 66704

KB User's Guide - Documents Tab - Demo - Up, Previous, Next - Page Four

Last updated on 2022-07-13
This document demonstrates the use of the Up, Previous, and Next functionality. This is the fourth document in the series of four documents.
  • Group: KB User's Guide
  • Views this week: 13
  • Total views: 24363
ID: 15338

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