Results: 1-18 of 18

KB User's Guide - Settings Tab - Managing Group Relationships

Last updated on 2023-06-01
The Group Relations link allows KB group administrators to manage key relationships with other KB spaces. This includes automated sharing with the Unified KB, sharing with individual spaces, inheriting internal KB access, and trusting activation ...
  • Group: KB User's Guide
  • Views this week: 95
  • Total views: 32327
ID: 5797

KB User's Guide - General Info - Overview of Roles and Responsibilities

Last updated on 2024-03-05
This document outlines some of the standard roles and associated responsibilities that exist within the area of KB management and administration. Please note that these roles are intended to act as a reference only; depending on the way in which ...
  • Group: KB User's Guide
  • Views this week: 104
  • Total views: 34121
ID: 61982

KB User's Guide - General Info - KB Features

Last updated on 2024-03-05
An introduction to the features of the KnowledgeBase.
  • Group: KB User's Guide
  • Views this week: 63
  • Total views: 25340
ID: 24584

2020 KnowledgeBase (KB) User Group Meeting

Last updated on 2023-07-13
Please see session descriptions for our 2020 KB User Group Meeting below.
  • Group: KB User's Guide
  • Views this week: 55
  • Total views: 15981
ID: 104232

KB User's Guide - Documents Tab - Editing an Existing Doc

Last updated on 2023-08-21
This document explains how to edit published (i.e., Active) or draft (i.e., In Progress, In Review, or Inactive) documents.
  • Group: KB User's Guide
  • Views this week: 60
  • Total views: 31207
ID: 5252

KB User's Guide - Settings Tab - SEO Description for the Internal and External Sites

Last updated on 2023-06-13
When it comes to optimizing your site for optimal SERP (search engine results page) performance, the content of your internal and/ or external site's SEO (search engine optimization) description are a crucial component that users evaluate when ...
  • Group: KB User's Guide
  • Views this week: 59
  • Total views: 23844
ID: 36829

KB User's Guide - Documents Tab - How to Create and Publish a Document

Last updated on 2024-01-24
This document explains how to create a new document using the KB Admin Tools.
  • Group: KB User's Guide
  • Views this week: 158
  • Total views: 52093
ID: 5235

My KB Group Space: A First Look

Last updated on 2023-09-06
Please review this very high level document which paints the KB in very broad strokes.
  • Group: KB User's Guide
  • Views this week: 47
  • Total views: 21989
ID: 36806

2023 KnowledgeBase (KB) User Group Meeting

Last updated on 2023-08-08
Our annual KB User Group Meeting took place the week of July 31-August 4, 2023. We hosted a week of virtual sessions spanning a range of topics related to the KB, including content strategy, accessibility, process improvements, and more.
  • Group: KB User's Guide
  • Views this week: 114
  • Total views: 5001
ID: 129206

KB User's Guide - Settings Tab - Uploading a New Site Logo

Last updated on 2023-05-26
KB Admins, if you want to replace the group logo that displays in the upper left-hand corner of your internal and external KB sites, you can upload a new one under the Site Pref tab. Follow the steps below. If your KB site has the UW Theme for KB ...
  • Group: KB User's Guide
  • Views this week: 41
  • Total views: 25820
ID: 41487

KB User's Guide - Settings Tab - Customize your site layout and appearance

Last updated on 2024-03-05
This document explains how the fields in the Site Layouts screen can be used to modify the look and feel of a KB site.
  • Group: KB User's Guide
  • Views this week: 89
  • Total views: 5305
ID: 123954

KB Author Training - Creating a New Document

Last updated on 2024-01-24
This document provides background information on the process of creating a new KB document. It also includes a training exercise that demonstrates the document editor's basic functionality. For detailed information about specific aspects of the ...
  • Group: KB User's Guide
  • Views this week: 120
  • Total views: 42237
ID: 23149

KB User Guide - FAQ

Last updated on 2024-01-31
This document addresses many frequently asked questions.
  • Group: KB User's Guide
  • Views this week: 93
  • Total views: 40300
ID: 6888

KB Users Guide - General Info - Questions Brand New KB Admins Should Consider

Last updated on 2024-03-05
Here are a few things to consider before getting started on your new KnowledgeBase. Please consider the questions below to prepare for the identification and creation of your first topics and documents.
  • Group: KB User's Guide
  • Views this week: 102
  • Total views: 36004
ID: 52046

KB User's Guide - Settings Tab - Searching / Sorting Options

Last updated on 2023-12-18
KB admins can customize their site's searching and sorting options to meet their user's needs. This document will walk you through each of the features and show what they look like on your live site.
  • Group: KB User's Guide
  • Views this week: 100
  • Total views: 32272
ID: 5342

KB User's Guide - Users Tab - Adding a User

Last updated on 2024-03-05
This document explains how to add a user to your KB and grant them permissions consistent with your workflow. In the spirit of Best Practices, KB Admins control permissions to their KB Site. However, please be mindful that any user with the Users ...
  • Group: KB User's Guide
  • Views this week: 123
  • Total views: 46928
ID: 5338

KB User's Guide - Documents Tab - Requesting a Document From Another Group

Last updated on 2023-10-02
In the KB, you can have documents that are owned and maintained by other groups shared with your own group, making it possible for your users to easily access that existing content without recreating it for your group. This page describes how to ...
  • Group: KB User's Guide
  • Views this week: 63
  • Total views: 30237
ID: 43054

KB User's Guide - KB Site Administrator Responsibilities

Last updated on 2021-06-01
Each KB Site has a designated administrator (admin). These are their responsibilities:
  • Group: KB User's Guide
  • Views this week: 44
  • Total views: 24363
ID: 20245

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