Results: 1-20 of 20

KB User's Guide - News Tab - Editing News Items

Last updated on 2022-10-27
This document explains how to edit an already exsiting news item.
  • Group: KB User's Guide
  • Views this week: 11
  • Total views: 26701
ID: 5284

KB User's Guide - News Tab - Viewing News Items

Last updated on 2023-10-16
This document explains how to view News items in the KB Admin Tools and on your live site(s).
  • Group: KB User's Guide
  • Views this week: 17
  • Total views: 27434
ID: 5285

KB User's Guide - News Tab - Searching for News Items

Last updated on 2023-06-16
This document explains how to search within KB Admin Tools for posted news items.
  • Group: KB User's Guide
  • Views this week: 13
  • Total views: 27149
ID: 5273

KB User's Guide - News Tab - Post a News Item

Last updated on 2023-05-26
This document explains how to create a new "News Item"
  • Group: KB User's Guide
  • Views this week: 16
  • Total views: 29366
ID: 5271

KB User's Guide - News Tab - News Creating/ Editing Form Fields

Last updated on 2023-06-01
This document details the fields in the news article Creating/Editing form.Upon clicking the Submit button, form validation will make sure that the necessary and properly formatted information needed to successfully complete the News item was ...
  • Group: KB User's Guide
  • Views this week: 8
  • Total views: 33518
ID: 5270

KB User's Guide - News Tab - Summary

Last updated on 2021-09-25
News articles are posted on the KB sites to inform users and staff of product or service changes, operational changes, and outages.
  • Group: KB User's Guide
  • Views this week: 7
  • Total views: 25548
ID: 5269

KB User's Guide - Users Tab - Transfer News Ownership Button

Last updated on 2023-08-08
This document explains the behavior Transfer News Ownership button.
  • Group: KB User's Guide
  • Views this week: 18
  • Total views: 25449
ID: 15192

KB User's Guide - Users Tab - Search and Display Filters on the Existing Users Screen

Last updated on 2023-07-24
Those with permissions to the Users tab can add or edit users in your KB group. This document will show how to filter a
  • Group: KB User's Guide
  • Views this week: 16
  • Total views: 25901
ID: 127

KB User's Guide - General Info - Topics Search on the Live Sites

Last updated on 2023-12-05
This document describes how the topic dropdown affects the search functionality on the live sites.
  • Group: KB User's Guide
  • Views this week: 19
  • Total views: 26890
ID: 15405

KB User's Guide - Documents Tab - Dual Status in Multiple KB Sites

Last updated on 2022-06-15
This document explains the SiteStatus field in the Document Information Table when viewing in KB Admin Tools.
  • Group: KB User's Guide
  • Views this week: 9
  • Total views: 28364
ID: 20690

KB User's Guide - KB Training - Watch the New Editor Training

Last updated on 2021-11-03
The KB Team held a training on the new document editor, which will eventually replace the classic editor. If you weren't able to attend, you can view the training recording here.
  • Group: KB User's Guide
  • Views this week: 6
  • Total views: 16227
ID: 104509

KB User's Guide - Settings Tab - Google Analytics

Last updated on 2024-03-01
Tracking the use of your Knowledge Base space is important to knowing what your users are accessing and to be aware of top documents and site visitor behaviors. This document will walk you through the process of setting up the analytics within your ...
  • Group: KB User's Guide
  • Views this week: 11
  • Total views: 28480
ID: 52175

KB User's Guide - Contact the KB Team

Last updated on 2023-07-13
The KnowledgeBase (KB) team's standard support hours are Monday-Friday 9:00 a.m. to 5:00 p.m..
  • Group: KB User's Guide
  • Views this week: 5
  • Total views: 10449
ID: 113672

KB User's Guide - Documents Tab - Overview of Fields in Document editor

Last updated on 2024-02-19
This document gives an overview of each field on the document creating/editing form. The Title, Keywords, Summary and Body fields are required.
  • Group: KB User's Guide
  • Views this week: 21
  • Total views: 128666
ID: 5238

KB User's Guide - Stats Tab - Doc Events

Last updated on 2023-08-21
The Doc events stats uses data from the Comments and events log on each document. You may use one of 58 displays of information, or you may combine reports for more detailed information.
  • Group: KB User's Guide
  • Views this week: 9
  • Total views: 11615
ID: 112403

KB User’s Guide - Settings Tab - Apply a custom homepage layout

Last updated on 2024-03-05
Learn how to use a custom layout to change the look and feel of your site’s homepage.
  • Group: KB User's Guide
  • Views this week: 15
  • Total views: 4367
ID: 124321

KB User's Guide - Users Tab - Adding a User

Last updated on 2024-03-05
This document explains how to add a user to your KB and grant them permissions consistent with your workflow. In the spirit of Best Practices, KB Admins control permissions to their KB Site. However, please be mindful that any user with the Users ...
  • Group: KB User's Guide
  • Views this week: 19
  • Total views: 46952
ID: 5338

KB User's Guide - General Info - KnowledgeBase Search Tips

Last updated on 2023-07-24
This document gives an overview of how to effectively use the Search function in the KB Live Site(s).
  • Group: KB User's Guide
  • Views this week: 8
  • Total views: 26180
ID: 44333

KB User's Guide - News Tab - News Item Status

Last updated on 2023-06-30
This document defines the different states of a News item.
  • Group: KB User's Guide
  • Views this week: 14
  • Total views: 25964
ID: 20879

2021 KnowledgeBase (KB) User Group Meeting

Last updated on 2022-08-25
Every year the KnowledgeBase team and the user community come together with industry experts to share experiences, lessons learned, and best practices. This year our collaborative events took place the week of July 26th-30th, 2021.
  • Group: KB User's Guide
  • Views this week: 8
  • Total views: 14662
ID: 112194

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