Results: 1-10 of 10

KB User's Guide - Documents Tab - Minor vs Major Document Changes

Last updated on 2023-10-12
When publishing a change to an existing KB document, the change will be marked as either "major" or "minor". This document describes how this designation is determined, as well as the effects of publishing a major change.
  • Group: KB User's Guide
  • Views this week: 11
  • Total views: 13206
ID: 109513

KB User's Guide - Settings - Updating a Group Contact

Last updated on 2023-07-19
When a KB group space is created by the KB Team, the group is assigned a group Contact Name and Email Address, as prescribed by the person requesting the site. The group space Contact can be one or more people. The groups contact can also be a ...
  • Group: KB User's Guide
  • Views this week: 18
  • Total views: 23167
ID: 36747

KB User's Guide - General Info - Site-Level Vs. Document-Level Feedback

Last updated on 2023-06-01
This document describes the difference between site-level and document-level feedback forms available to end users, including how related notifications are routed.
  • Group: KB User's Guide
  • Views this week: 7
  • Total views: 21028
ID: 89421

KB User's Guide - General Info - Known Issues [Campus login required]

Last updated on 2021-06-01
The KB Team maintains a list of active known issues within the KB application. These are captured in a Trello board, which you can access below.
  • Group: KB User's Guide
  • Views this week: 0
  • Total views: 2
ID: 30009

KB User's Guide - Settings Tab - Notification Settings

Last updated on 2024-03-25
The Notification link in the Settings tab allows you to control who receives feedback on your site's documents. To access, click on the Notifications link on the left navigation bar.
  • Group: KB User's Guide
  • Views this week: 19
  • Total views: 30710
ID: 6279

KB User's Guide - Documents Tab - Overview of Fields in Document editor

Last updated on 2024-02-19
This document gives an overview of each field on the document creating/editing form. The Title, Keywords, Summary and Body fields are required.
  • Group: KB User's Guide
  • Views this week: 41
  • Total views: 128306
ID: 5238

KB User's Guide - General Info - Creating a KB Admin Alert

Last updated on 2023-08-08
If you have important information you need to communicate to all authors in your KB group space, you may create a KB Admin Alert, which will display as a persistent banner in the KB Admin Tools.
  • Group: KB User's Guide
  • Views this week: 14
  • Total views: 14067
ID: 104160

KB User's Guide - General Info - Subscribe to Changes

Last updated on 2023-07-24
The following explains how to receive an email notification whenever a change is made to a document.
  • Group: KB User's Guide
  • Views this week: 10
  • Total views: 26410
ID: 13761

KB User's Guide - Documents Tab - Viewing Documents in Review Mode

Last updated on 2023-06-12
This document details the functionality available when viewing a document in read-only mode.
  • Group: KB User's Guide
  • Views this week: 30
  • Total views: 33785
ID: 5251

KB User's Guide - Settings Tab - Notification Settings: Configure the Email Listener

Last updated on 2023-06-01
Admins may create an optional/ additional button on their live site(s) that will send feedback directly to their ITSM. Once admins determine the workflow of an incident pushed out to their ITSM tool from the KB, they are ready to set up the Email ...
  • Group: KB User's Guide
  • Views this week: 12
  • Total views: 21124
ID: 36927

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