Results: 1-20 of 29

KB User's Guide - Explanation of User Types and Access Levels

Last updated on 2021-12-17
This document provides a broad overview of the different types of live site users in the KB, their access level, and how it relates to what content they can see.
  • Group: KB User's Guide
  • Views this week: 11
  • Total views: 30003
ID: 36826

KB User's Guide - Topics Tab - Displaying the Meta-Description of a Topic In Search Results

Last updated on 2024-03-05
On this page, we describe how to associate a document with a topic, so that when a user selects the topic from the dropdown list on the live site, the content of that "super doc" will be displayed above the list of search results.
  • Group: KB User's Guide
  • Views this week: 13
  • Total views: 29094
ID: 6275

KB User's Guide - Settings Tab - Content Modules

Last updated on 2024-03-05
The Content Module part of the Live Site appears in the center column(s) of your site. Delivered and Custom Content Modules allow you to display content your users need to see. You may also create Custom Modules to accomplish a variety of things on ...
  • Group: KB User's Guide
  • Views this week: 15
  • Total views: 65819
ID: 60736

KB User's Guide - General Info - Overview of Roles and Responsibilities

Last updated on 2024-03-05
This document outlines some of the standard roles and associated responsibilities that exist within the area of KB management and administration. Please note that these roles are intended to act as a reference only; depending on the way in which ...
  • Group: KB User's Guide
  • Views this week: 19
  • Total views: 34035
ID: 61982

KB User's Guide - Training - Tour of a KnowledgeBase (KB) Site

Last updated on 2024-03-01
Users who access your published KB content will do so by visiting your "live site". This document describes both the standard and optional elements that appear on your live site, particularly your homepage.
  • Group: KB User's Guide
  • Views this week: 14
  • Total views: 26726
ID: 15355

KB User's Guide - Documents Tab - Overview of Fields in Document editor

Last updated on 2024-02-19
This document gives an overview of each field on the document creating/editing form. The Title, Keywords, Summary and Body fields are required.
  • Group: KB User's Guide
  • Views this week: 38
  • Total views: 128303
ID: 5238

KB User's Guide - Documents Tab - Deactivate or Delete a Template

Last updated on 2024-02-14
The Document Template feature in KB Admin Tools makes it easier for KB authors to replicate frequently used document formats and styles. This document shows you how to remove an existing template.
  • Group: KB User's Guide
  • Views this week: 12
  • Total views: 23439
ID: 74653

KB User's Guide - Documents Tab - Transfer Ownership of One or Multiple Documents

Last updated on 2024-02-14
This document explains how to transfer document ownership from one user to another via the Documents tab by either editing an individual document to reassign ownership, or by performing a Batch Update to reassign many documents at once.
  • Group: KB User's Guide
  • Views this week: 11
  • Total views: 18396
ID: 92831

KB User's Guide - Documents Tab - Create a Table of Contents

Last updated on 2024-02-14
A custom KB plugin allows you to easily generate a table of contents at the top of your document, allowing users to easily navigate to sections within. Note: the table of contents will use any Headings (Heading 2, Heading 3, h2, h3, etc.) that you ...
  • Group: KB User's Guide
  • Views this week: 14
  • Total views: 2873
ID: 36923

KB User's Guide - Advanced HTML - Create a list of featured links

Last updated on 2024-02-06
Add a group of links in a two column card-style layout within the flow of your document or as their own content module on a custom homepage.
  • Group: KB User's Guide
  • Views this week: 9
  • Total views: 4357
ID: 124322

Authors [Glossary]

Last updated on 2024-01-08
yours, ours
  • Group: KB User's Guide
  • Views this week: 10
  • Total views: 23769
ID: 56835

Knowledgebase User's Guide - Sensitive and Restricted Data Policy

Last updated on 2023-08-25
The following document outlines the Knowledgebase policy regarding sensitive, restricted, and internally protected data.
  • Group: KB User's Guide
  • Views this week: 10
  • Total views: 2520
ID: 127184

KB User's Guide - General Info - Table of Contents

Last updated on 2023-08-14
Clicking on any link on this page will lead you to the KB User's Guide KB subsite. Once on the subsite, you may continue to search for documents and advanced search features to find what you need.
  • Group: KB User's Guide
  • Views this week: 18
  • Total views: 74038
ID: 5233

KB User's Guide - Documents Tab - Reference a Collection of Documents with a single URL

Last updated on 2023-07-27
This document will show you how to efficiently reference a collection of documents with a single URL.
  • Group: KB User's Guide
  • Views this week: 8
  • Total views: 32275
ID: 36926

About the KnowledgeBase

Last updated on 2023-07-25
Why not the KB?
  • Group: KB User's Guide
  • Views this week: 54
  • Total views: 209808
ID: 3

KB User's Guide - General Info - Subscribe to Changes

Last updated on 2023-07-24
The following explains how to receive an email notification whenever a change is made to a document.
  • Group: KB User's Guide
  • Views this week: 10
  • Total views: 26410
ID: 13761

KB User's Guide - Documents Tab - Manually Enterable KB Custom classes

Last updated on 2023-07-24
There are nine custom classes in the KB that do not have a dedicated button in the editor. Users may enter these custom classes anywhere in their document via the source code tool and style them as needed.
  • Group: KB User's Guide
  • Views this week: 10
  • Total views: 19544
ID: 36795

KB User's Guide - Documents Tab - Pasting from Microsoft Office or Google Docs

Last updated on 2023-06-30
This document explains considerations for pasting content from Microsoft Office or Google Docs into the KB.
  • Group: KB User's Guide
  • Views this week: 14
  • Total views: 29417
ID: 21357

KB User's Guide - Settings Tab - SEO Description for the Internal and External Sites

Last updated on 2023-06-13
When it comes to optimizing your site for optimal SERP (search engine results page) performance, the content of your internal and/ or external site's SEO (search engine optimization) description are a crucial component that users evaluate when ...
  • Group: KB User's Guide
  • Views this week: 11
  • Total views: 23796
ID: 36829

KB User's Guide - Document Expiration

Last updated on 2023-04-25
This document provides a broad overview of the document expiration process and what happens when a document expires.
  • Group: KB User's Guide
  • Views this week: 5
  • Total views: 4701
ID: 122419
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